CONSTANCE NOMAKWEZI MEHLOMAKULU
Senior Consumer Advisor
Port Elizabeth,Eastern Cape
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances consumer experiences by employing service-oriented behaviors, understanding client desires and providing customized solutions to build loyalty.
Overview
40
40
years of professional experience
Work History
Senior Consumer Advisor
Economic Development, Env. Affairs And Tourism
08.2001 - 07.2022
- Organized and facilitated educational workshops for consumers to better understand products and services offered as aligned in the CPA 8 of 2008.
- Improved company reputation through timely response and resolution of negative feedback or reviews .
- Receive, validate, capture valid complaints in the complaints management system.
- Investigate matters falling in the jurisdiction of the office.
- Refer matters falling to other stakeholders and regulatory bodies
- Refer complex matters or unresolvable complaints to the Office of Consumer Protector (OCP) to be referred to the Consumer Tribunal Court for adjudication.
- Establish Regional Consumer Forums.
- Give support to Local Municipalities
- Interact with NGOs and other stakeholders involved involved in consumer protection.
- Facilitate Liquor Administration by processing Regional liquor licenses.
- Write reports on monthly, quarterly and yearly basis.
- Facilitate administration work doing opening new files, closing resolved cases, compiling trip authorities, performance management.
Personnel Officer
Economic Development, Env. Affairs And Tourism
04.1999 - 07.2001
- Enhanced employee satisfaction by implementing comprehensive personnel policies and procedures.
- Streamlined HR processes for increased efficiency in benefits administration and payroll management.
- Reduced employee turnover by fostering a positive work environment through open communication channels and regular feedback sessions.
- Managed recruitment efforts to attract top talent, consistently filling vacancies with qualified candidates.
- Conducted thorough employee evaluations, providing constructive feedback to promote professional development.
- Implemented effective onboarding programs, ensuring new hires were well-equipped for success from day one.
- Collaborated with department heads to establish performance metrics and monitor progress toward established targets.
- Facilitated conflict resolution initiatives, maintaining healthy working relationships among team members.
- Developed succession planning strategies, ensuring a seamless transition of leadership roles during times of change.
- Spearheaded diversity and inclusion initiatives, promoting a more inclusive workplace culture for all employees.
- Managed labor relations activities, including negotiation of collective bargaining agreements and addressing grievances promptly.
Registry Clerk
Economic Development, Env. And Tourism
01.1995 - 03.1999
- Improved data accuracy by meticulously verifying and updating registry records.
- Streamlined the registration process for smoother operations and enhanced user experience.
- Maintained a high level of organization with efficient filing and record-keeping systems.
- Ensured compliance with legal requirements, adhering to strict confidentiality of information and privacy policies.
- Trained new staff members, contributing to their professional development and understanding of registry processes.
- Performed regular audits of registry data, identifying inconsistencies and rectifying errors.
- Managed sensitive documents securely, ensuring proper storage and disposal procedures were followed.
- Assisted in developing an electronic registry system to increase efficiency and reduce errors.
Student Nurse
Department Of Health - Nessinight Hospital
Qumbu, South Africa, Eastern Cape
02.1990 - 09.1991
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
- Collaborated with interdisciplinary healthcare teams to develop and implement personalized care plans for patients.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
- Recorded details regarding therapies to keep patient charts updated.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Educated family members and caregivers on patient care instructions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Observed patient behaviour and reported changes to nurse in charge for resolution.
- Participated in team meetings to discuss patient progress and plan for care.
- Assessed care needs of patients and families utilizing nursing process.
- Performed regular rounds to check on well-being of patients.
- Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
- Worked alongside experienced nursing professionals to learn new procedures.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Collaborated with healthcare professionals in various departments to ensure a seamless transition of care for patients during hospital admissions, transfers, or discharges.
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Consistently provided emotional support for patients experiencing stress or anxiety related to their medical conditions or treatment plans.
- Supported efficient operations during clinical rotations by completing assigned tasks promptly while adhering to established guidelines.
- Contributed towards a positive work environment by maintaining open lines of communication with colleagues at all levels of the organization.
- Expanded knowledge of evidence-based nursing practices through continued education opportunities such as workshops, conferences, and online courses.
- Performed wound care procedures using proper sterile techniques to promote healing and prevent infection complications.
- Applied critical thinking skills to identify changes in patient conditions, initiating timely interventions as needed.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
- Facilitated effective communication between patients, families, and healthcare team members to ensure optimal outcomes.
- Educated patients and families on health promotion strategies, disease prevention, and self-care management techniques.
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
Post Office Clerk
Dept. Of Post And Telecommunications
01.1984 - 01.1989
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Streamlined package processing for faster delivery times by implementing organized sorting methods.
- Enhanced workplace safety with thorough equipment inspections and maintenance routines.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Sorting parcels according to accurate addresses and issue delivery notes.
- Prioritized time-sensitive materials such as express packages or overnight deliveries, guaranteeing on-time arrival at their destinations.
- Supported postmaster in managing daily operations, including scheduling, reporting, and budget oversight tasks.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted mail according to size, shape and destination.
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Kept up-to-date with changes in postal regulation codes ensuring that the office was always in compliance with all policies.
- Provided service and sales to walk-in customers.
- Weighed mail and computed pricing amounts.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Monitored inventory of postage stamps and made orders to replenish.
- Prepared reports to track mail volumes, fees and other related data.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Monitored performance of junior team members and offered support.
- Used automated mail processing equipment to sort and collate mail.
- Set staff schedules to optimized coverage of all areas.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Managing Director
She Lounge Pub / Restaurant
09.2022 - Current
- Led development of comprehensive business plan to maximize profitability and company performance.
- Monitored and coordinated workflows to optimize resources.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Drove bottom-line results through rigorous financial analysis, cost containment measures, and efficient capital deployment strategies.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
Education
BA Honors in Development Studies - Development Studies
University of South Africa
Pretoria, South Africa05.2022
Bachelor of Arts - Political Leadership And Citizenship
University of South Africa
Pretoria, South Africa06.2019
Skills
- Complaints Handling
- Supervisory skills
- Needs Assessment
- Contract Development
- Team building
- Complaint Investigation
- Recordkeeping strengths
- Microsoft Exchange
- Problem Resolution
- Effective Communication
- Problem-Solving
- Computer Skills
- Decision-Making
- Administrative and Office Support
- Conflict Mediation
- Customer Service
Accomplishments
- Supervised team of 4 staff members.
- Achieved long service awards
- Collaborated with team of 12 in the development of educational promotion workshops.
- Documented and resolved numerous cases which led to be the best region in the entire province.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- National Education, Health and Allied Workers Union
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"It seems impossible, until it's done "
Nelson Mandela
Timeline
Managing Director
She Lounge Pub / Restaurant
09.2022 - Current
Senior Consumer Advisor
Economic Development, Env. Affairs And Tourism
08.2001 - 07.2022
Personnel Officer
Economic Development, Env. Affairs And Tourism
04.1999 - 07.2001
Registry Clerk
Economic Development, Env. And Tourism
01.1995 - 03.1999
Student Nurse
Department Of Health - Nessinight Hospital
02.1990 - 09.1991
Post Office Clerk
Dept. Of Post And Telecommunications
01.1984 - 01.1989
BA Honors in Development Studies - Development Studies
University of South Africa
Bachelor of Arts - Political Leadership And Citizenship
University of South Africa
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