Constance Mwale
Administration
Cape Town
Summary
Proven Assistant Manager with a track record of enhancing business growth and improving customer satisfaction at Luvuyo Kiti. Skilled in strategic planning and staff management, adept at fostering teamwork and mentoring junior staff. Achieved consistent savings through effective financial management. Excels in contract management and negotiation, ensuring operational excellence and profitability.
Overview
2025
2025
years of professional experience
1
1
Language
Work History
Assistant Manager
Luvuyo Kiti
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Management
Eugene Clark
10.2018 - Current
- Advised senior management on financial planning and risk management, contributing to overall stability and growth of organization.
- Spearheaded carrier prospecting, management, negotiations and relations.
- Read and understood work orders from production management.
- Enhanced inventory management through meticulous record-keeping and timely updates in the warehouse management system.
- Increased team productivity by streamlining project management processes.
- Increased assets under management through proactive client relationship management and effective portfolio adjustments.
- Created annual review plans in collaboration with management.
- Delivered annual savings targets consistently through diligent execution of category management plans and effective spend management tactics.
- Assisted in inventory management by conducting regular counts, verifying stock levels, and reporting discrepancies to management.
- Oversaw liquidity and cash management operations.
- Developed customized reports for management, showcasing the impact of improved document management practices on business outcomes.
Assistant Center Management
Wally Schaefer F
11.2015 - 08.2018
Education
Bachelor Of Administration - Biological And Physical Sciences
Mukobeko Secondary School
Kabwe 11.1996
Skills
Contract Management
Search Engine Optimization
Consulting
Google Drive
Employee performance evaluations
Strategic planning
Staff Management
Negotiation
Business administration
Staff supervision
Recruiting and interviewing
Operations management
Financial Management
Sales and marketing
Timeline
Management
Eugene Clark
10.2018 - Current
Assistant Center Management
Wally Schaefer F
11.2015 - 08.2018
Assistant Manager
Luvuyo Kiti
Bachelor Of Administration - Biological And Physical Sciences
Mukobeko Secondary School