Constance Molopa
Pretoria
Summary
Resourceful Sales Administrator known for productivity and efficient task completion. Skilled in client relationship management, sales strategy implementation, and administrative support. Excel in communication, time management, and problem-solving to enhance team performance and achieve sales targets.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Sales Administrator
Makro
Pretoria
06.2025 - Current
- Coordinated order processing and ensured accurate documentation for sales transactions.
- Provided administrative support to sales team by preparing and organizing customer data.
- Managed customer inquiries to support sales processes and enhance client satisfaction.
- Conducted follow-up calls with clients to confirm satisfaction with purchases and address any concerns.
- Maintained organized records of customer interactions and sales activities in CRM system to ensure streamlined access to information.
- Tracked stock levels and placed orders to maintain inventory management.
Receptionist
Makro
Centurion
07.2016 - 06.2025
- Managed front desk operations and greeted customers warmly.
- Expertly handled telephonic enquiries with professionalism.
- Answered multi-line phone system and directed calls efficiently.
- Processed customer inquiries and resolved issues to enhance customer satisfaction.
- Maintained a clean and organized reception area for professionalism.
- Created customer cards and maintained documentation and filing of invoice inquiries to ensure efficient record-keeping.
- Ensured data integrity and accuracy.
- Proficient in SAP CRM and Back Office software usage.
- Operated SMS portal to facilitate effective customer interactions. for customer communication.
- Addressed customer entropy with effective problem-solving.
- Distributed advertising materials strategically.
- Leveraged StoreWeb, BW, and Sharepoint for optimal operation.
- Supported visual marketing initiatives.
- Adaptable and demonstrated superior interpersonal skills.
- Maintained a keen attention to detail in all tasks.
Cashier
Makro
Centurion
08.2015 - 07.2016
- Accurately scan goods and ensure correct pricing
- Collect payments via cash or credit
- Managed transactions using cash registers, ensuring accurate and timely processing.
- Issue receipts, refunds, and change
- Processed stamp and coupon redemptions at checkout, enhancing customer satisfaction.
- Cross-sold and introduced new products, contributing to increased sales opportunities.
Intern
Waltons
Pretoria
04.2013 - 06.2014
- Demonstrated expertise in managing customer relationships and driving sales.
- Efficient in Point of Sale Operations
- Proficient in Packing and Merchandising
- Skilled in Product Identification and Stock Control
- Experience in Stock Taking and Receiving Stock
- Competent in Buying Clerk and Administrative Duties
- Managed inventory levels and organized stock for optimal accessibility.
- Maintained accurate records of activities, ensuring reliable tracking throughout internship.
Sales and Administration
CJMOL TRADING ENTERPRISE
Pretoria
03.2010 - 02.2013
- Managed daily sales operations to ensure seamless transactions and customer satisfaction.
- Accurately handled cash flow and deposits.
- Oversaw advertising budgets and pricing strategies to maximize campaign effectiveness.
- Sold concept packages through imaginative, innovative designs.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted analysis of media content to identify trends and insights.
Education
Certificate in Office Management - Office Management
Unisa
Pretoria 02.2014 - 01.2015
NDP in Makerting - Marketing Management
Unisa
Pretoria 02.2008 - 01.2012
Commercial Subjects, Mathematics, Economics, Accounting, Business Management, Northern Sotho, English
Holy Trinity Secondary School
Pretoria 01.2003 - 01.2007
Skills
- COMPUTER LITERACY
- COMMUNICATION SPECIALIST
- DATA ANALYSIS & ANALYTICS
- CREATIVITY AND PROBLEM-SOLVING
- PROJECT MANAGEMENT
- SALES MANAGEMENT
- MARKETING ACTIVITIES
- CRM SYSTEM MANAGEMENT
- Adaptability
- Technical integration
- Documentation accuracy
- Client retention strategies
- Sales support
- Client relationship management
Certification
- UNISA Marketing Management NDP
- UNISA Office Management Certificate
- Individual Development - Call Centre/Switchboard
- Returns Administrator
- Marketing Lead Development
- Online Zendesk Coordinator
Sales Experience
- Makro- Sales Administrator
- Makro - Receptionist
- Makro - Cashier
- Cjmol Trading Enterprise CC - Sales and Administration
- Waltons Stationery - Sales
- Holy Trinity Catholic School - Grade 12
Languages
- Northern Sotho
- English
- Northern Sotho
Personal Information
- Date of Birth: 10/09/90
- Nationality: South African
References
- Pontso Mashifane, Massmart - Digital Marketing, (011 797 0000), pontso.mashifane@makro.co.za
- Surprise Malepe, Makro, Supervisor, 0126733717
- L Molau, Unisa Professor, 0861670411
- Jacob Molopa, Cjmol enterprises, 0827105663, jackiemolopa51@gmail.com
Hobbies and Interests
Loves to cook
Developments within Makro
- Centurion, Switchboard Development 05/01/17, 08/31/17, Client Services skills, Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls, Operate PBX or private branch exchange switchboards to facilitate connections, Take and relay messages, Quotations, Relay important information, Handle emergency calls
- Centurion, Returns Development 08/01/21, 11/30/21, Document reasons for returning goods to suppliers, Liaise and understand multiple supplier return policy and follow such procedures ensure the correct documentation is utilized in order for the correct returned process to unfold, Carried out all relevant admin functions regarding the Back Returns, Ensure all documents has been issued to dispatch and receiving regarding returns, Liaise professionally with suppliers regarding the returns of goods to them, Explain clearly to suppliers the reasons for returning goods and ensure the relevant paperwork is completed for such returns, Explain clearly to repair agents regarding the delivery of goods to be repaired and ensure all paperwork required by repair agents are processed, Demonstrate consistent application of internal policies and procedures regarding shrinkage
- Centurion, Marketing Manager Development 02/01/22, 10/31/22, Floor walk, Auditing weekly pamphlets, putting up promotional & CPA signage, Qlik Sense, Managing the competitions process & handing over Prizes to customers, Zendesk Management Portal, BW, SharePoint, SAP
- Centurion, 08/01/23, 01/31/24, Zendesk configuration expertise: Proficiency in customizing and managing Zendesk settings to match the organizations needs, Technical integration skills: Ability to integrate Zendesk with other tools and systems, such as CRM software, using APIs and webhooks for a seamless workflow, Data analysis and reporting: Competence in generating and interpreting Zendesk reports and analytics to make decisions that improve service efficiency, Knowledge management: Skilled in organizing, updating, and maintaining a solution-oriented knowledge base within Zendesk to support customer and team inquiries, Problem-solving for identifying and resolving technical and user issues and enhancing system functionality and user experience, Communication skills to train users, document processes, and collaborate with team members.
Timeline
Sales Administrator
Makro
06.2025 - Current
Receptionist
Makro
07.2016 - 06.2025
Cashier
Makro
08.2015 - 07.2016
Certificate in Office Management - Office Management
Unisa
02.2014 - 01.2015
Intern
Waltons
04.2013 - 06.2014
Sales and Administration
CJMOL TRADING ENTERPRISE
03.2010 - 02.2013
NDP in Makerting - Marketing Management
Unisa
02.2008 - 01.2012
Commercial Subjects, Mathematics, Economics, Accounting, Business Management, Northern Sotho, English
Holy Trinity Secondary School
01.2003 - 01.2007