Constance Matsi

1. Facilitation & Coordination 2. Delivery Management 3. Stakeholder Engagement 4. Continuous Improvement 5. Risk & Dependency Management 6. Metrics & Reporting

• Organise and facilitate Program Increment (PI) Planning.
• Lead recurring ART ceremonies:
  Scrum of Scrums (SoS)
  ART Sync
  System Demo
  Inspect & Adapt (I&A) workshop.
• Ensure teams are aligned with the program vision and committed objectives.
• Track and communicate delivery progress for the entire ART.
• Ensure PI objectives are met and work is delivered on schedule.
• Manage and escalate risks, impediments, and dependencies between teams.
• Work with Product Management and System Architects to maintain program backlog readiness.
• Act as the bridge between:
  Business stakeholders (Product Management, Business Owners)
  Delivery teams (Scrum Masters, Product Owners, Developers, Testers)
• Ensure transparency of ART progress and priorities to leadership.
• Facilitate collaboration with other ARTs and external vendors.
• Lead Inspect & Adapt workshops to identify systemic issues.
• Drive adoption of Lean-Agile principles and best practices.
• Mentor Scrum Masters and Product Owners to improve team maturity.
• Maintain and monitor program-level risk registers.
• Work proactively to identify and address cross-team dependencies.
• Facilitate decision-making for escalated issues.
• Track ART metrics such as:
  Predictability Measure (business value delivered vs. planned)
  PI burn-up/burn-down charts
  Defect trends and velocity.
• Provide data-driven recommendations for improving delivery.

• Ensure that new IT services and changes to existing IT services are introduced in a controlled and non-disruptive manner to the Discovery Bank production environment.
• Ensure that Discovery Bank has a robust Change Management process.
• Ensure that all ICT changes are assessed of their impact to normal business operations and the risk is assessed, documented and either mitigated or accepted.
• Provide effective communications around changes.
• Establish and provide secretariat duties to the Change Advisory Boards.
• Develop and manage the integration of Change Management to ALL other ITSM processes.
• Develop, manage and maintain the Release Management process and procedures.
• Ensure that all releases meet a defined release readiness criterion e.g. build standards, testing, user training, release notes, operational support procedures etc. prior to approval and implementation.
• Coordinating the documentation (release plan, resource plans, rollback plans etc.) and implementation activities of all release requests.
• Provide an interface with the PMO to ensure that all programmes and projects are aligned to the Release management requirements.
• Communicate and manage expectations of the customer during the planning and rollout of new releases.
• Ensure that master copies of all software are secured in the Definitive Media Library (DML) and that the Configuration Management Database (CMDB) is updated.
• Develop and manage the integration of Release Management to ALL other ITSM processes.

• Plan and manage activities from build, to test environment and into production.
• Support the project teams, developers, testers, operations and business testers in executing and managing test processes and establishing the environments used to conduct testing of the final deliverables.
• Maintain and provide continuous improvement of the Release Management processes, working methods and tools.
• Support software development lifecycles activities and service management activities such as Release, Change, Configuration, Validation and Testing.
• Maintain and drive the efficiency and effectiveness of the daily Release Management activities.
• Ensure the Release Management process is introduced and implemented according to guidelines.
• Ensure that a structured approach to risk assessment and business impact is employed when processing software releases.
• Provide continuous communications and coordination of progress on actions, taking, and issues provide day to day oversight of adherence to the Release Management processes, policies and procedures.
• Status and monthly reporting.

• Development and stewardship of the Release Management process, along with establishing specific policies to govern the process.
• Champion, adhere, and contribute improvements to the release process that support quality releases and minimize risk to the production environment.
• Forward plan the release cycles across the portfolios.
• Establish and communicate release expectations, release activity progress and provide reports across all involved teams.
• Manage and control issues and risks for the duration of the release cycle to ensure a well-organized and successful deployment.
• Manage and orchestrate release and deployment activities across functional teams which may include Business Relations, Development, Infrastructure, Quality Assurance, Change Management, and Service Desk to ensure awareness, successful operational handoffs, deployment and acceptance of releases.
• Manage risks and resolves issues that affect release scope, schedule and quality.
• Communicate to all stakeholders regards the commitments, and changes including requirements, QA plans, schedule, and scope changes.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
• Coordinate and facilitate Pre and Post Implementation UAT in the WesBank IT Application Release.
• Perform a Post Implementation Review for Releases.
• Weekly and Monthly Release reporting.

• Oversee, co-ordinate and monitor the change process around technology and process changes.
• Establish change readiness and change impact.
• Make recommendations through Service Improvement Plans for the change process.
• Establish the context in which Change Management areas need to be applied to ensure appropriate outcomes.
• Create and oversee implementation of standards, policies and procedures.
• Assess impact, risk, urgency of changes and determine whether they need to initiate Release management process.
• Approve of Critical and High level Change requests.
• Assess change readiness of areas and systems in line with change requests.
• Monthly Management reporting.

• Coordinate all the application and infrastructure changes to the Barclays Africa and Corporate Asia environment.
• Assess of all production and DR environment.
• Evaluate the priority and impact of the changes in the environment.
• Chairing the CAB and the post review meetings.
• Ensuring that all parties adhere to the change management processes, policies and procedures.
• Following up on all standard changes to the Barclays Africa and Corporate Asia.
• Follow up on all failed or assisted changes and making sure that are closed properly.
• Preparing and presenting all significant changes to the stakeholders.
• Assessment of emergency change and approving or denying them.
• Follow up on changes that caused incidents.

• Review and asses Application and Infrastructure Changes before presented to the CAB for approval.
• Update the CAB Agenda.
• Publishing of the CAB minutes.
• Change Control approval of all changes within the ISMC and client environment.
• Interact with relevant project managers.
• Adhere to Change management policies, procedures and processes.
• Infrastructure change – assign the preparation task to specialist to ensure operational readiness.
• If change implementation is unsuccessful, post review implementation is then requested.
• Assist with staff process training in the allocated Competency Centers.
• Drives the efficiency and effectiveness of the process and work instructions.
• Receives and produces contractual client information to and from the Service Delivery Manager.
• Compiling and sending of a detail user communication.