Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Conny Mashishi

Conny Mashishi

Regional Manager
Samrand, Centurion,Gauteng

Summary

Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 15 years of progressive Financial Industry experience to positively impact business operations.

Overview

17
17
years of professional experience
6
6
Languages

Work History

Regional Manager

MiWay Insurance Company
02.2023 - Current
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
  • Supervised staff to optimize brand expansion initiatives and productivity.

External Relationship Consultant

King Price Insurance
11.2021 - 08.2022
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Business Development Executive

Outsurance
06.2020 - 03.2021
  • Generated sales by recommending policies and add-ons
  • Connected with prospective clients to set appointments
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.

Tied Agent

Discovery Insurance Company
02.2019 - 02.2020
  • Informed clients of policies and procedures.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Tied Agent

MiWay
11.2015 - 01.2019
  • Informed clients of policies and procedures.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Client Service Representative

Discovery Insure
10.2013 - 10.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.


Broker Consultant

Mutual & Federal
01.2011 - 09.2013
  • Servicing brokers on their clients on their books administration on current policies - Personal Short Term Insurance
  • Supported firm-wide initiatives aimed at improving overall operational efficiency and performance.
  • Guided clients towards suitable investments based on their risk tolerance profile.

Sales Advisor

MOMENTUM METROPOLITAN LIFE LIMITED
03.2007 - 12.2010
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.

Education

N.Dip Evironmental Science (Incomplete) - Environmental Management I

Tshwane University of Technology
Pretoria, Gauteng

Matric -

Sutherland High School
Centurion, Pretoria

Regulatory Examination Certificate - First Level Regulatory Examination: Representatives

Financial Planning Institute of Southern Africa

FETC: Short Term Insurance NQF L4 - undefined

INSETA

Class 1: Short-Term Insurance (Personal Lines) - Sub-Classes 1.1, 1.2, 1.4, 1.5, 1.6, 1.7 & 1.8

Integrity Academy

Class 1: Short-Term Insurance (Commercial Lines) - 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 2.8 & 2.9

Integrity Academy

Skills

References

  • Willie Du-Plessis (Head of Operations), +27 82 557 0091, Williedup@miway.co.za, MIWAY
  • Lerato, +27 11 529 3222 or +27 76 544 0527, leratol@discovery.co.za, DISCOVERY INSURE

Timeline

Regional Manager

MiWay Insurance Company
02.2023 - Current

External Relationship Consultant

King Price Insurance
11.2021 - 08.2022

Business Development Executive

Outsurance
06.2020 - 03.2021

Tied Agent

Discovery Insurance Company
02.2019 - 02.2020

Tied Agent

MiWay
11.2015 - 01.2019

Client Service Representative

Discovery Insure
10.2013 - 10.2015

Broker Consultant

Mutual & Federal
01.2011 - 09.2013

Sales Advisor

MOMENTUM METROPOLITAN LIFE LIMITED
03.2007 - 12.2010

N.Dip Evironmental Science (Incomplete) - Environmental Management I

Tshwane University of Technology

Matric -

Sutherland High School

Regulatory Examination Certificate - First Level Regulatory Examination: Representatives

Financial Planning Institute of Southern Africa

FETC: Short Term Insurance NQF L4 - undefined

INSETA

Class 1: Short-Term Insurance (Personal Lines) - Sub-Classes 1.1, 1.2, 1.4, 1.5, 1.6, 1.7 & 1.8

Integrity Academy

Class 1: Short-Term Insurance (Commercial Lines) - 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 2.8 & 2.9

Integrity Academy

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Conny MashishiRegional Manager