Conny Mashishi
Regional Manager
Samrand, Centurion,Gauteng
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 15 years of progressive Financial Industry experience to positively impact business operations.
Overview
17
17
years of professional experience
6
6
Languages
Work History
Regional Manager
MiWay Insurance Company
02.2023 - Current
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by devising strategic network and marketing tactics.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Supervised staff to optimize brand expansion initiatives and productivity.
External Relationship Consultant
King Price Insurance
11.2021 - 08.2022
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Business Development Executive
Outsurance
06.2020 - 03.2021
- Generated sales by recommending policies and add-ons
- Connected with prospective clients to set appointments
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
Tied Agent
Discovery Insurance Company
02.2019 - 02.2020
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Tied Agent
MiWay
11.2015 - 01.2019
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Client Service Representative
Discovery Insure
10.2013 - 10.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Broker Consultant
Mutual & Federal
01.2011 - 09.2013
- Servicing brokers on their clients on their books administration on current policies - Personal Short Term Insurance
- Supported firm-wide initiatives aimed at improving overall operational efficiency and performance.
- Guided clients towards suitable investments based on their risk tolerance profile.
Sales Advisor
MOMENTUM METROPOLITAN LIFE LIMITED
03.2007 - 12.2010
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Education
N.Dip Evironmental Science (Incomplete) - Environmental Management I
Tshwane University of Technology
Pretoria, GautengMatric -
Sutherland High School
Centurion, PretoriaRegulatory Examination Certificate - First Level Regulatory Examination: Representatives
Financial Planning Institute of Southern Africa
FETC: Short Term Insurance NQF L4 - undefined
INSETA
Class 1: Short-Term Insurance (Personal Lines) - Sub-Classes 1.1, 1.2, 1.4, 1.5, 1.6, 1.7 & 1.8
Integrity Academy
Class 1: Short-Term Insurance (Commercial Lines) - 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 2.8 & 2.9
Integrity Academy
Skills
Ability to work in a team and be a team leader
Ability to work independently on numeric skills
Ability to work under stressful conditions
Client relationship management
Interpersonal skillsets: Word; Excel; Power point & Outlook
Sales and marketing strategies
Operational management
Business development and planning
Performance Management
References
- Willie Du-Plessis (Head of Operations), +27 82 557 0091, Williedup@miway.co.za, MIWAY
- Lerato, +27 11 529 3222 or +27 76 544 0527, leratol@discovery.co.za, DISCOVERY INSURE
Timeline
Regional Manager
MiWay Insurance Company
02.2023 - Current
External Relationship Consultant
King Price Insurance
11.2021 - 08.2022
Business Development Executive
Outsurance
06.2020 - 03.2021
Tied Agent
Discovery Insurance Company
02.2019 - 02.2020
Tied Agent
MiWay
11.2015 - 01.2019
Client Service Representative
Discovery Insure
10.2013 - 10.2015
Broker Consultant
Mutual & Federal
01.2011 - 09.2013
Sales Advisor
MOMENTUM METROPOLITAN LIFE LIMITED
03.2007 - 12.2010
N.Dip Evironmental Science (Incomplete) - Environmental Management I
Tshwane University of Technology
Matric -
Sutherland High School
Regulatory Examination Certificate - First Level Regulatory Examination: Representatives
Financial Planning Institute of Southern Africa
FETC: Short Term Insurance NQF L4 - undefined
INSETA
Class 1: Short-Term Insurance (Personal Lines) - Sub-Classes 1.1, 1.2, 1.4, 1.5, 1.6, 1.7 & 1.8
Integrity Academy
Class 1: Short-Term Insurance (Commercial Lines) - 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 2.8 & 2.9
Integrity Academy