Constance Masauso
Canadian Sr Case Manager
3 ER Syfret, Brooklyn, Cape Town
Summary
As a dedicated and experienced case manager, I am passionate about helping individuals and families navigate the complex challenges they may face. I have a deep understanding of the importance of providing comprehensive support and guidance to those in need. My goal-driven mindset, combined with my strong sense of empathy, allows me to effectively manage and support individuals and families through their challenges, providing them with the resources and guidance they need to improve their lives.I am an ambitious and hardworking individual, who is confident in my ability to make a real difference in the lives of those I serve. My ability to think critically and strategically is a valuable asset, as it allows me to find innovative solutions to problems and to achieve the best possible outcomes for my clients. My strong faith in God gives me a sense of purpose and guides me in my work, making me a compassionate and caring case manager.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Canadian Sr Case Manager
New World Immigration
Cape Town
07.2021 - Current
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
Motivational Speaker & MC
Self- Employed
Cape Town
01.2019 - 07.2021
- Implemented stories and anecdotes into speeches to make information more entertaining.
- Researched material extensively before writing informative speeches.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
- Supported students in identifying, setting and achieving personal goals.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Provided feedback, guidance and support to students on participation and performance.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
Restaurant Hostess and Adminstrator
Ginja Restaurant
Cape Town
01.2020 - 01.2021
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Reported problematic guests to management to foster safe and pleasant environment.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Waitress
Primi Piatti
Cape Town
01.2017 - 06.2019
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Maitland High School
Cape Town 01.2012 - 12.2016
Diploma in Child Development - Psychology in Child Development
Chilton College
Cape Town 01.2018 - 12.2018
Diploma in Health Care Assistant - Health And Wellness
Robert Sobukwe Nursing Academy
01.2022 - 08.2022
Skills
Skilled community-based case manager
undefinedTimeline
Diploma in Health Care Assistant - Health And Wellness
Robert Sobukwe Nursing Academy
01.2022 - 08.2022
Canadian Sr Case Manager
New World Immigration
07.2021 - Current
Restaurant Hostess and Adminstrator
Ginja Restaurant
01.2020 - 01.2021
Motivational Speaker & MC
Self- Employed
01.2019 - 07.2021
Diploma in Child Development - Psychology in Child Development
Chilton College
01.2018 - 12.2018
Waitress
Primi Piatti
01.2017 - 06.2019
High School Diploma -
Maitland High School
01.2012 - 12.2016
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