Constance Limwanya
Lusaka
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Compassionate and empathetic with the ability to offer companionship and listen attentively. I hold a valid Driver’s License with no criminal record.
Overview
11
11
years of professional experience
1
1
Certification
Work History
NURSING ASSISTANT
Chilenje Level one Hospital
10.2023 - Current
- Patient care by effectively monitoring vital signs and accurately documenting medical information.
- Improving patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisting nursing staff with wound care procedures for faster healing and reduced infection rates.
- Skillfully operating medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Checking patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisting with feeding and monitoring intake to help patients achieve nutritional objectives.
- Helping patients effectively manage routine bathing, grooming, and other hygiene needs.
- Promoting a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Facilitating efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Increasing patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Educating patients on prescribed medications, ensuring compliance with dosage instructions and awareness of potential side effects.
- Proactively identifying changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
Account Support/Customer Service Consultant
Stanbic Bank Zambia
01.2018 - Current
- Improving customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Increased client retention through exceptional service and timely solutions to issues.
- Handling high call volumes while maintaining a courteous and professional demeanor.
- Providing personalized assistance for customers, ensuring their needs are met efficiently and effectively.
- Managing difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Collaborating with team members to share best practices and improve overall performance within the department.
- Mentoring new hires, providing guidance and support throughout their training period for optimal effectiveness in their roles.
- Developing strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Utilizing CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Identifying upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
- Maintaining comprehensive knowledge of product offerings and company policies through continuous learning initiatives such as workshops or webinars.
- Communicating with management about trends in customer calls to help team efficiency and success.
- Collecting and verifying application data such as employment histories and financial documentation to determine plan eligibility.
KYC CLERK/SALES REPRESENTATIVE
Stanbic Bank
01.2016 - Current
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
SENIOR ACCOUNTANT
Mwepu Investments Technologists
01.2015 - 01.2016
- Reduced errors in financial statements through stringent review procedures and regular reconciliation of accounts.
- Managed quarterly and annual tax filings for the company, ensuring timely submissions and compliance with regulations.
- Spearheaded a team of junior accountants, providing mentorship and guidance to improve efficiency and accuracy in their work.
- Assisted in internal and external audits by preparing necessary documentation and responding to auditor inquiries.
- Improved cash flow management by closely monitoring receivables and implementing stricter credit policies.
- Strengthened internal controls by reviewing processes, identifying gaps, and proposing improvements to safeguard against fraud or mismanagement of funds.
- Contributed significantly towards cost-saving initiatives through meticulous analysis of expenses patterns and identification of areas ripe for optimization.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
DISBURSEMENT CONTROLLER
Bollore Africa Logistics
01.2013 - 01.2015
- Enhanced financial reporting accuracy by streamlining accounting processes and implementing internal controls.
- Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
- Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies.
- Ensured timely financial statement preparation, allowing for better decision-making and strategic planning.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
Education
No Degree - Nursing Assistance
HANDSWORTH HEALTH INSTITUTE OF HEALTH SCIENCES
Lusaka, Zambia10.2023
Association of Chartered Certified Accountants UK - Accounting And Business Management
ZAMBIA CATHOLIC UNIVERSITY
Kalulushi, Zambia 09.2013
GED -
MATERO GIRLS HIGH SCHOOL
Lusaka, Zambia11.2006
Skills
- Flexible approaches to meeting goals as team Leader
- Ability to communicate clearly with colleagues and senior clients
- A proactive approach to problem solving and delivering results
- Excellent report writing skills
- Excellent presentation, communication and facilitation skills
- Ability to quickly learn, adapt and respond to change
- Ability to meet deadlines
- Proficiency with Microsoft office, Excel and power point and Outlook
- Compassionate and empathetic
- Effective management of Debtors and Creditors accounts
- Performing due diligence on new/prospective Clients by requesting for KYC Documents
- Excellent customer service skills
Professional Bodies
- A registered member of the Zambia Institute of Chartered Accountants (ZICA) and a student of the Association of Chartered Certified Accountants (ACCA UK)
- A certified Heath care assistant in First Aid, TB management and Psychosocial counseling
References
- Mr. Chisamu Amon, Branch Manager, Stanbic Bank Zambia, 0966 460346, chisamua@stanbic.com
- Mr. Mark Musiwa, Supervisor, Chilenje Hospital, 0974352511, tmmusiwa@gmail.com
- Richard Chapuswike, Accounting Controller, Bollore Africa Logistics LTD, 0977 122 107, Richard.chapuskwike@bollore.com
Languages
English
Upper intermediate (B2)
Certification
- Code of ethics, 2022
- Occupational Health and safety, 2022
- Client Conduct, 2023
- Business Conduct, 2023
- Fraud risk awareness, 2023
- Anti-Money Laundering and combatting Financing of Terrorism General awareness, 2033
- TB Management
- First Aid
- Psychosocial counselling
Timeline
NURSING ASSISTANT
Chilenje Level one Hospital
10.2023 - Current
Account Support/Customer Service Consultant
Stanbic Bank Zambia
01.2018 - Current
KYC CLERK/SALES REPRESENTATIVE
Stanbic Bank
01.2016 - Current
SENIOR ACCOUNTANT
Mwepu Investments Technologists
01.2015 - 01.2016
DISBURSEMENT CONTROLLER
Bollore Africa Logistics
01.2013 - 01.2015
No Degree - Nursing Assistance
HANDSWORTH HEALTH INSTITUTE OF HEALTH SCIENCES
Association of Chartered Certified Accountants UK - Accounting And Business Management
ZAMBIA CATHOLIC UNIVERSITY
GED -
MATERO GIRLS HIGH SCHOOL
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