CONSTANCE CHIDO BEPETE
Johannesburg
Summary
An AWS Certified Cloud Practitioner and Kubernetes and Cloud Native Associate (KCNA), holding an Honours degree in Business Information Technology. I bring hands-on experience designing, deploying, and managing cloud-native applications across AWS and GCP. Proven in implementing scalable infrastructure and streamlining CI/CD workflows, leveraging strong problem-solving skills. A strong communicator with a passion for mentoring, committed to continuous learning and technical excellence.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
IT Support Technician
Inductoserve
09.2021 - 11.2024
- Provided comprehensive Tier 1 & 2 desktop support and efficiently resolved network troubleshooting issues for over 50 users, ensuring minimal downtime for critical business operations.
- Managed small-scale IT infrastructure projects, including designing and implementing cable setups to optimize network performance, contributing to a noticeable improvement in network stability within specific departments.
- Trained and onboarded staff on essential IT systems and productivity tools, significantly improving user proficiency and reducing recurring support requests by approximately 15%.
- Applied strong analytical and problem-solving skills
- To diagnose and resolve complex technical challenges, building a foundation for system reliability in diverse environments.
IT Department
Telone
08.2017 - 02.2019
- Actively supported network operations and participated in fiber optic installations for several local sites, gaining foundational knowledge in telecommunications infrastructure.
- Created detailed site documentation and provided direct IT support to users, enhancing system usability and data accuracy.
Customer Support
ZOL
01.2016 - 12.2016
- Delivered technical support for internet services, resolving customer queries and improving satisfaction for approximately 20-30 customers per day.
- Accurately logged and escalated service issues, contributing to efficient problem resolution workflows.
Education
Bachelor Of Science - Business Information Technology
University Of Greenwich
Advanced Diploma - Computer Studies
Speciss College
Diploma - Computing & Information Systems
Speciss College
International Foundation Certificate - IT
Speciss College
Cambridge International Ordinary Level - O-Level
Speciss College
Skills
Google Cloud Platform (GCP) [4 / 5]
Certification
AWS Cloud Practitioner - ALX
References
PER REQUEST
Interests
Board Games, Tech Meetups, Volunteering, Stoic Philosophy
TECHNOLOGY AND TOOLS
- Cloud Computing Skills
- CLOUD PLATFORMS
- Amazon Web Services (AWS): EC2, S3, RDS, Lambda, IAM, VPC
- Google Cloud Platform (GCP): Compute Engine, Cloud Storage, Cloud IAM, Cloud Functions
- Understanding of multi-cloud and cloud-native architectures
- Familiar with pricing models and the Shared Responsibility Model
- SECURITY AND IDENTITY
- AWS Identity and Access Management (IAM): Users, Roles, Policies
- GCP IAM: Roles, Conditions, and Policy Management
- Understanding of AWS Security tools: GuardDuty, Security Hub, KMS
- VPC Security Groups, NACLs, and firewall rules (AWS & GCP)
- Data encryption at rest and in transit (SSE, KMS, CMEK)
- Kubernetes RBAC, secrets, and service accounts
- COMPUTE, STORAGE AND NETWORKING
- EC2 instance types, auto scaling, and load balancing
- S3 bucket configurations, versioning, and lifecycle rules
- GCP Cloud Storage classes and IAM policies
- VPC networking basics, subnets, NAT gateways, internet gateways
- Kubernetes Pods, Services, Ingress, and persistent storage
- CONTAINERS AND ORCHESTRATION
- Kubernetes architecture (control plane, nodes, scheduler, kubelet, etc.)
- Deployments, Rollouts, and ReplicaSets
- Using kubectl for cluster management
- GKE & EKS basics (Google Kubernetes Engine & Elastic Kubernetes Service)
- Container images with Docker and container registries
- MONITORING, LOGGING AND AUTOMATION.
- CloudWatch metrics, logs, and alarms
- Basic understanding of GCP's Cloud Operations (formerly Stackdriver)
- YAML for Kubernetes manifests
- Version control with Git & GitHub
- Understanding of CI/CD pipeline
- FOUNDATIONAL CLOUD KNOWLEDGE
- Well-Architected Framework (AWS) – high-level understanding
- Basic architectural concepts: fault tolerance, high availability, scalability
- Global infrastructure of AWS & GCP (regions, zones, edge locations)
- Cloud billing, budgeting, and cost optimization practices
STRENGTHS
- Personal Traits
- Dedicated team player
- Effective communicator
- Solutions driven
- Attention to detail
- Open minded and adaptable
Timeline
IT Support Technician
Inductoserve
09.2021 - 11.2024
IT Department
Telone
08.2017 - 02.2019
Customer Support
ZOL
01.2016 - 12.2016
Advanced Diploma - Computer Studies
Speciss College
Diploma - Computing & Information Systems
Speciss College
International Foundation Certificate - IT
Speciss College
Cambridge International Ordinary Level - O-Level
Speciss College
Bachelor Of Science - Business Information Technology
University Of Greenwich
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