BAKING AND COOKING
CONSOLATA ZVAITA
N
Masvingo
Summary
Customer service professional prepared to contribute extensive expertise in client relations and problem resolution. Proven ability to enhance customer satisfaction through effective communication and adaptable solutions. Known for fostering team collaboration and consistently achieving desired outcomes, employing key skills in active listening and conflict resolution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Consultant Information
Stanbic Bank
10.2014 - Current
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Streamlined communication channels between departments, ensuring timely resolution of customer inquiries.
- Actively sought opportunities to expand product knowledge within the team, ensuring that customers received accurate and up-to-date information.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Cultivated a positive work environment that fostered teamwork and collaboration among peers.
Teller
Stanbic Bank
08.2008 - Current
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
Education
High School Diploma -
INSTITUTE OF BANKERS
Gweru 04.2001 -
Certification
COP
Interests
Timeline
COP
11-2017
Customer Consultant Information
Stanbic Bank
10.2014 - Current
Teller
Stanbic Bank
08.2008 - Current
High School Diploma -
INSTITUTE OF BANKERS
04.2001 -