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Conroy Zain Jacobs
Banquet Manager
Port Elizabeth,Eastern Cape
Summary
With a proven track record at The Wianno and Polo Clubs and over 10 years experience, excels in team management and problem-solving, enhancing banquet operations and guest satisfaction.
Hands-on banquet supervisor overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Server Supervisor
Colorado Golf Club
Parker, Colorado
05.2024 - 09.2024
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Banquet Manager
The Wianno Club
Port Elizabeth
05.2022 - 10.2022
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Directed and managed banquet functions for 700-person event.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Liaised with catering department about event changes and implemented requested adjustments.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Interpreted instructions to schedule and set up events to client specifications.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
- Elevated overall banquet experience by incorporating unique table settings, lighting schemes, and room layouts as per client preferences.
- Maintained a safe working environment by enforcing health and safety standards among staff members.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Restaurant Supervisor
BallenIsles Country Club
JUPITER, Florida
10.2025 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Maintained accurate records of sales, labor and other costs.
- Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
Banquet Supervisor
The Polo Club of Boca Raton
Boca Raton, Florida
10.2017 - 05.2022
- Directed and managed banquet functions for 700-person event.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
- Ensured compliance with all health, safety, and sanitation regulations while supervising banquet operations.
- Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
- Collaborated with sales team to create customized menus and event layouts tailored to client needs.
- Fostered a positive work environment through effective conflict resolution among team members when necessary.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
Server Supervisor
The Wianno Club
Osterville, Cape Cod
05.2021 - 10.2021
- Implemented cost-saving initiatives by monitoring portion control, minimizing waste, and accurately forecasting inventory needs based on historical trends.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Promoted a culture of continuous learning within the server team by sharing industry articles, attending workshops together as a group when possible.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
Education
National Certificate - Business Management
Port Elizabeth College
Port Elizabteh, South Africa 01.2012 - 01.2014
Skills
Team Management
Software
Jonas POS
Club essential
Northstar
Outlook
Timeline
Restaurant Supervisor
BallenIsles Country Club
10.2025 - Current
Server Supervisor
Colorado Golf Club
05.2024 - 09.2024
Banquet Manager
The Wianno Club
05.2022 - 10.2022
Server Supervisor
The Wianno Club
05.2021 - 10.2021
Banquet Supervisor
The Polo Club of Boca Raton
10.2017 - 05.2022
National Certificate - Business Management
Port Elizabeth College
01.2012 - 01.2014