Connor McLoughlin
Chief Information Officer
Fourways
Summary
Senior-level IT Executive with over 25 years of complex program management and product development experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight.
Senior-level Senior IT Executive with over 25 years of complex program management and product development and IT operations experience. A strategic vision that is crucial for innovation and success in the digital landscape. With a leadership style that is collaborative and motivational, fostering a culture of continuous learning and excellence within teams. Committed to delivering innovative, cost-effective IT solutions that align with the business’s strategic objectives.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
CIO – Client Experience Technology
Investec Bank LTD
06.2020 - Current
- Accountable for the overall delivery of the Groups Digital Channels
- Implemented Agile methodologies across IT projects for faster delivery times and increased flexibility in response to changing requirements.
- Accountable for the Digital channels’ technology strategy, delivery and operations for South Africa
- Accountable for the delivery of an omni-channel technology strategy for Investec SA
- Member of the Group Digital and Technology MANCO
- Member of the Group Digital and Technology Cloud Council, helping formulate and drive our Cloud Strategy for the Investec Group
- Member of the SA Specialist Bank IT MANCO responsible for driving the Specialist Bank SA technology strategy
- Identify areas of overlap and leverage across the different business units that form part of Specialist Bank
- Accountable for the Client Experience and Engagement teams looking at the Client Experience across channels and driving the appropriate changes to drive Digital adoption across our client base
- Keys areas of responsibility from a technology strategy and delivery: Investec SA Digital Channels, Investec Digital channels shared components globally, Global Client Support Center, Client Relationship Management for SA, Sales and Pipeline management for SA, Group Marketing Technology, Enterprise Content Management for SA, Client Information Systems for SA, Online Banking, Manage key vendor relationships, Responsible for overall budget of the area
- Key Achievements: Re-defined operating model across Digital and Client technology teams to ensure focus and increase pace of delivery.
Head of IT (Client Interaction Management)
Investec Bank LTD
06.2014 - Current
- This was a new area in the bank and I was given the task of designing the area from scratch
- This included Operating Model, Technology strategy and helping the business drive their strategy using technology
- Design and Build Technology Strategy to support the International Client Support Centre based in South Africa
- Implement a Client Information System Strategy across BU’s across Geographies to enable the business to have a single view of our clients across BU’s and Geographies
- Drive the use of the Group’s approved Client Registry to enable the above
- Design and implement a new Portal for the International Client Support Centre using new technologies and following our SOA principles
- Responsible for driving the “Pride in the Craft” for our software engineers within Private Bank
- Key driver in the philosophy around self-managed teams and distributed leadership
- Manage key vendor relationships
- Embed a culture of continuous improvement with-in the team
- Responsible for overall budget of the area
- Overall accountability for teams across four key pillars, Enterprise Content Management, Client Information Management, Client Relationship management (Sales and Marketing), Client Support center
- Key Achievements: CI/CD across PBIT
- Re-platformed CSC, Avaya Red upgrade, VB upgrade, Voice Analytics Implementation
- Unified Desktop for CSC using Angular and NodeJS
- Onboarded all BU’s onto Client Registry
- Migrated CRM to Microsoft 365 cloud solution
- Retired legacy application (RIO)
- Fully enabled HA environment
- Growth of key talent in the area.
CIO – PB Tech Client (SA)
Investec Bank LTD
02.2020 - 07.2020
- Responsible for the overall delivery of the Groups “One Client Platform” strategy within the Private Banking division
- Member of the Private Bank MANCO helping define and drive the Private Banking strategy within South Africa
- Member of the Group Digital and Technology Cloud Council, helping formulate and drive our Cloud Strategy for the Investec Group
- Member of the Group Digital and Technology MANCO
- Member of the SA Specialist Bank IT MANCO responsible for driving the Specialist Bank SA technology strategy
- Identify areas of overlap and leverage across the different business units that form part of Specialist Bank
- Keys areas of responsibility from a technology strategy and delivery: Global Client Support Center, Client Relationship Management for PB SA, Marketing Technology for PB SA, Enterprise Content Management for PB SA, Client Information System for PB SA, Online Banking
- Key driver in the philosophy around self-managed teams and distributed leadership
- Manage key vendor relationships
- Embed a culture of continuous improvement with-in the team
- Responsible for overall budget of the area
- Key Achievements: Implementation of Kubernetes platform within Investec
- Introduced Voice Analytics into the Client Support Center which enabled us to identify opportunities for automation and cost reduction
- Redefined the flow of work into PB Tech to ensure the right work is done and that we measure our ROI.
Head of IT Operations – Investec SA
Investec Bank LTD
04.2013 - 06.2014
- Due to the success of the IT Operations strategy for Private Banking I was given the opportunity to bring together IT Operations across Private Banking and Central IT
- Drive IT Operations vision and strategy for Investec South Africa
- Manage senior level relationships within the business unit, represent the business unit at various IT forums
- Manage IT Service Operations across South Africa
- Implement ITIL Service Management framework for South Africa
- Manage IT operations budget for South Africa
- Implement operating model to drive cost effective and efficient IT services and operations
- Manage key vendor relationships
- Embed a culture of continuous improvement with-in the team
- Strategic alignment of “outsourced” services from various service providers, both internal and external, to enable a single operating model for the South African IT Operations Area
- Responsible for performance management, mentoring and coaching of the team
- Lead team of 110 across South Africa, covering all branches.
Head of IT Operations – Private Banking
Investec Bank LTD
04.2011 - 03.2013
- Drive IT Operations vision and strategy for the Private banking Business
- Ensure alignment of the business and technology strategies of the Private Bank
- Engage with business partners to ensure IT Services strategy is aligned to their individual business strategy
- Participate and represent Business unit Technology within the relevant business unit or departmental forums in order to align strategies and new projects
- Manage senior level relationships within the business unit; represent the business unit at various IT forums
- Manage IT services and IT operations delivered to Private Bank business unit ensuring risk is always top of mind
- Implement ITIL Service Management framework for Private Bank
- Manage IT operations budget for Private Bank
- Ensure that the business unit systems comply with the bank-wide DR policies and procedures
- Implement operating model to drive cost effective and efficient IT services and operations
- Manage key vendor relationships
- Participate in designing and implementing business continuity and disaster recovering plans
- Embed a culture of continuous improvement with-in the team
- Strategic alignment of “outsourced” services from various service providers, both internal and external, to enable a single operating model for the Private Banking business
- Responsible for performance management, mentoring and coaching of the team
- Provide strategic advice to the BU in terms of Business technology and Business enabling solutions
- In conjunction, work with the central technology leadership in determining the vision and direction of IT and Business Enablement for the bank
- Lead team of 35 people.
Service Delivery Manager
09.2009 - 04.2011
- Drive and implement the strategy for Service Delivery ensuring that service is offered consistently and by the right people
- Implement appropriate SLA and OLA framework
- Responsible for Service Level Management
- Drive the implementation of a service catalogue
- Overall accountability for all service delivery disciplines including, incident, problem, change, release and configuration management
- Improve, maintain and execute overall prioritisation activities to support implementation of service delivery strategy
- Ensure successful delivery and manage stakeholder expectations through continuous risk management according to agreed project management best practice and IT governance requirements
- Manage key vendor relationships
- Ensure alignment with ITIL framework for all disciplines
- Manage the Service Delivery budget
- Manage Service Desk, Application Support, Release and Change management teams
- Consisting of 25 people.
Delivery Specialisation Owner
09.2008 - 09.2009
- Own and develop the Private Bank IT delivery strategy by continually assessing the changing environment and business requirements
- Manage implementation of the delivery strategy in collaboration with specialisation owner partners and individual delivery team members through owning and improving the ‘change’ process
- Improve, maintain and execute overall prioritisation activities to support implementation of delivery strategy and ‘change’ process
- Ensure successful delivery and manage stakeholder expectations through continuous risk management according to agreed project management best practice and IT governance requirements
- Manage key vendor relationships
- Ensure alignment with ITIL framework in delivering Release, change and problem management functions
- Manage the delivery specialisation budget including resources, environments and any projects specific to the delivery area
- Overall responsibility for the quality throughout the SDLC life cycle
- Managed team of 4.
Insurance Specialisation Owner
02.2008 - 09.2008
- In this role I assumed overall responsibility for all IT projects with the Insurance business
- Build and cement the IT, Business partnership
- Ensure the IT strategy is aligned to and enables the business strategy
- Overall accountability for all issues related the “insurance” systems
- Responsible for managing and maintaining vendor relationships
- Ensuring the Insurance projects we prioritised along with the rest of and negotiate with other IT and business stakeholders where shared resources were required or when there were changes required to other systems
- Responsible for the IT Budget for the Insurance Business
- The Insurance business was subsequently sold
- Managed team of 3.
Technical Delivery Manager
03.2007 - 01.2008
- The role entailed the management of all the development and testing environments
- There were a total of 14 development and testing environments all running approx 12 separate applications per environment
- This included the allocation of environments for all the current and future software releases
- Ownership of all issues and ensuring the quick resolution of these issues to ensure minimal impact to the release
- Management of software releases into the Production Environment, including resource allocation, detailed project plans for the implementation of the releases and rollback strategies
- Scheduling the refreshes of the development environments from production
- Ensuring all releases are applied across all the development environments to ensure they are as close to Production as possible
- Arranging the required resources to perform the necessary tasks.
Application / System Architect
ITQ (Pty) Ltd.
01.2004 - 02.2007
- The project I was working on was the development and implementation of an Asset Finance System (ERP) for a bank in Cyprus (This project was taken over from Bynx)
- Responsible for the overall design of the application, both front and back ends, as well as the integration with other legacy systems with-in the bank
- I was also involved in the documentation of business requirements specifications
- Completed functional requirements documentation
- Reviewed and wrote technical design specifications
- Development of main system functions with-in the Bynx system
- Testing and ensuring full integration of Bynx System with new development areas
- Manage Team of 6-8 developers
- Manage change controls and other issues requested / raised by the client
- Provide guidance and technical assistance to the whole team
- Investigate issues raised by the client and allocate work accordingly
- Client liaison relating to all project functions
- Negotiate change controls with client’s PM and Steering committee.
Systems Architect
Bynx Africa (Pty) Ltd
07.1995 - 12.2003
- The project I was working on was for an Asset Finance System for a bank in Cyprus
- Business analysis and GAP analysis with the Client on site
- Detailed design and technical analysis of all business areas required for the project
- Development of main system functions with-in the Bynx system
- Testing and ensuring full integration of Bynx System with new development areas
- Provide guidance and technical assistance to the whole team
- Investigate issues raised by the client and allocate work accordingly
- Assist the project manager with estimates in timing for change controls
- Ensure the data integrity of between the Bynx System and the banks internal systems.
Senior Systems Analyst
Bynx Africa (Pty) Ltd
11.2000 - 07.2002
- Was involved in multiple projects mainly relating to Vehicle Leasing, FML and Financials
- Business analysis and GAP analysis with the clients
- Detailed design and technical analysis of key business areas
- Development of main system functions with-in the Bynx system
- Assist and guide the resources allocated to my team
- Investigate and resolve issues raised by the clients
- Assist the project manager with estimates in timing for change controls.
Analyst Programmer
Bynx Africa (Pty) Ltd
10.1999 - 10.2000
- I was involved in a project based in the UK for Vehicle Leasing Company
- Analyse the impact of changes required by the client
- Development of changes
- Assist the team with technical issues
- Trouble shooting of issues identified by the client.
Support Manager
Bynx Africa (Pty) Ltd
04.1999 - 08.1999
- Responsible for all live clients
- Manage team of 12 people
- Analyse the issues and determine whether the issue was covered by the maintenance contracts
- Allocate work appropriately to the resource best equipped to handle the particular issue
- Liase with client in terms of progress of their issues
- Create quotations for the any change requests from the client
- Approve monthly billing to the clients
- Assist team with technical issues.
Technical Team Leader
Bynx Africa (Pty) Ltd
02.1998 - 03.1999
- Involved in the re-development of the Bynx product into Oracle forms 5 using Oracle Designer 2.1
- Re-Design specific areas of the Bynx System
- Technical specifications for team members
- Development of specific modules relating to the business areas under my control
- Ensure integration of the areas in my control with the rest of the system
- Assist team with technical issues.
Support Programmer
Bynx Africa (Pty) Ltd
02.1997 - 01.1998
- As I was the only person in the support department I was responsible for supporting all the Johannesburg and East African countries
- Development of small change requests by the client
- Reporting to my manager of changes requested in order to raise change controls
- Trouble shooting of all issues for clients.
Programmer
Bynx Africa (Pty) Ltd
07.1995 - 01.1997
- Development of individual forms/ reports for various projects
- Implementation of full system on clients site
- Set-up database servers and network on clients site
- Troubling shooting of issues raised.
Education
Diploma: Cobol programming -
Van Zyl & Pritchard
01.1995 - 05.1995
Matric: Matric Exemption - undefined
Fourways High School
01.1990 - 04.1994
Skills
- Oracle 9, 10g, 11g and XE
- Oracle 9ias running on NT
- Oracle Forms 6i and Reports 6i
- Oracle Designer 6i
- Oracle APEX
- XML
- PL/SQL
- TOAD
- Unix / Linux
- NT
- BIZTALK
- MS Project
- MS Office
- SQL
Personal Information
- ID Number: 7606285163082
- Date of Birth: 06/28/76
- Marital Status: Divorced
Contract Number
083 306 4047
References
- Constantinos Karamanos, +357 99 614 130
- Simon Hunter, 082 882 7936
- Mark Neille, 082 468 9793
- Hennie Reyneke, 082 800 8836
- Craig West, 082 902 8819
Timeline
CIO – Client Experience Technology
Investec Bank LTD
06.2020 - Current
CIO – PB Tech Client (SA)
Investec Bank LTD
02.2020 - 07.2020
Head of IT (Client Interaction Management)
Investec Bank LTD
06.2014 - Current
Head of IT Operations – Investec SA
Investec Bank LTD
04.2013 - 06.2014
Head of IT Operations – Private Banking
Investec Bank LTD
04.2011 - 03.2013
Service Delivery Manager
09.2009 - 04.2011
Delivery Specialisation Owner
09.2008 - 09.2009
Insurance Specialisation Owner
02.2008 - 09.2008
Technical Delivery Manager
03.2007 - 01.2008
Application / System Architect
ITQ (Pty) Ltd.
01.2004 - 02.2007
Senior Systems Analyst
Bynx Africa (Pty) Ltd
11.2000 - 07.2002
Analyst Programmer
Bynx Africa (Pty) Ltd
10.1999 - 10.2000
Support Manager
Bynx Africa (Pty) Ltd
04.1999 - 08.1999
Technical Team Leader
Bynx Africa (Pty) Ltd
02.1998 - 03.1999
Support Programmer
Bynx Africa (Pty) Ltd
02.1997 - 01.1998
Systems Architect
Bynx Africa (Pty) Ltd
07.1995 - 12.2003
Programmer
Bynx Africa (Pty) Ltd
07.1995 - 01.1997
Diploma: Cobol programming -
Van Zyl & Pritchard
01.1995 - 05.1995
Matric: Matric Exemption - undefined
Fourways High School
01.1990 - 04.1994
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