Connor James
Cape Town
Summary
Skilled Branch Manager with demonstrated success in coordinating sales team and branch operations activities. Friendly and adaptable professional with leadership and team management skills.
Overview
20
20
years of professional experience
Work History
Summary Regional Sales Manager and Branch Manager
Everite & Sheet, Rite Cape Town
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Resolved various issues impacting sales management and business operations.
- Consulted customers to boost product sales and services.
- Generated financial and operational reports to assist management with business strategy.
- Implemented service improvements to enhance sales cycle.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Complied with established internal controls and policies.
- Supported financial director with special projects and additional job duties.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Evaluated and negotiated contracts to procure favorable financial terms.
Regional Sales Manager
Everite Building Products
10.2018 - Current
- Established new branch in the Western Cape
- Built, mentored and developed sales and operational teams to achieve and exceed targeted KPI's
- Implemented TOC methodologies to achieve improved rate of sales, optimization of inventory and stringent cost controls, maximizing branch profitability
- Implemented improved distribution systems and ERP and ERM processes
- Managed growth opportunities and internal change management functions to meet targeted company growth milestones and desired organizational structures
- Supported and mentored assigned key account managers to develop and nourish significant raport with strategic retail partners
- Doubled regional turnover while improving branch profitability within 4 years.
Specifications Manager
Global Roofing Solutions (Pty) Ltd
08.2017 - 09.2018
- Year 2 months)
- Sales and specifications presentations to building industry professionals, mainly architects and architectural technologists
- Key relationship management with top roofing contractors
- Management of prospects and inbound project pipeline in close collaboration with sales teams
- Technical advisory to building industry professionals
- Presenting at CPD events in collaboration with the marketing team
- Close collaboration with specifying professionals throughout entire sales cycle to ensure achievement desired project outcomes.
External Area Manager
Macsteel, Connor James
03.2014 - 08.2017
- Page 1
- Drove the full sales cycle of unique concealed-fix roofing solution
- Responsible for all regional project and admin tasks related with planning, co-ordination and control of on-site roll forming activities
- Developed & maintained close connections with top roofing contractors
- Handled maintenance and control of assets and stock
- Managed 3 roll forming operators on a per project basis
- Conducted site meetings with main contractors and sub contractors
- Conducted on site quality and safety inspections
- Conducted installation training with roofing contractors
- Compiled and managed safety files for on-site roll forming teams and assets (vehicle & mobile mill).
Sales Representative
Ampaglas
01.2011 - 02.2014
- Sales of speciality rigid extruded plastics to the construction, engineering, signage and manufacturing industries
- I specialised in standard and bespoke translucent roofing materials for the DIY and construction markets.
Technical Representative
PERI Wiehahn Formwork & Scaffolding
- Enhanced customer satisfaction by providing timely and effective technical support.
- Resolved complex technical issues for clients, resulting in increased product reliability.
- Collaborated with cross-functional teams to develop innovative solutions for customer problems.
- Streamlined troubleshooting processes, leading to faster resolution times and improved client relations.
- Conducted product demonstrations and training sessions for customers, promoting product knowledge and adoption.
- Maintained comprehensive records of customer interactions, ensuring efficient communication between departments.
- Provided expert guidance on product features, helping customers make informed decisions about their technology investments.
- Managed high-profile accounts, delivering exceptional service and fostering long-term client relationships.
- Served as a subject matter expert during sales presentations, answering technical questions and demonstrating product capabilities.
Account manager
08.2008 - 04.2010
- For PERI formwork and scaffolding projects in the Western Cape
- Gained valuable experience in relationship marketing, long sales cycles and carefully managing each project to ensure efficiency in our clients' hire and/or purchase of PERI and generic formwork and scaffolding products.
Sales Representative
Aspen Pharma Group
05.2007 - 07.2008
- Year 3 months)
- Sales and marketing of well established pharmaceutical products to dispensing GP's s and pharmacies throughout the Eastern Cape and Transkei regions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Sales Representative & Installation Team Manager
Jorgensen uPVC & Showerline Port
01.2004 - 04.2007
- Drove sales of glazing, windows, doors and shower enclosures
- Drove and collected payments and deposits
- Called on architects, contractors and developers
- Coordinated and managed installation teams and masonry team
- Drove and managed sales and installations of new Showerline Shower
- Doors
- Managed every aspect of sales process from inception to final collection of payment.
Education
Bachelor’s Degree - Business, Management, Marketing
University of South Africa/Universiteit van Suid-Afrika
2017
James - page 2 Certificate, Project Management -
Cape Peninsula University of Technology
2009
National Diploma - Information Technology
Nelson Mandela University
2003
Skills
- Leadership
- Sales Growth
- Problem Solving
- Cross-functional Team Leadership
- Product and Service Knowledge
- Client Account Management
- Trend Analysis
- Sales Expertise
- Goals and Performance
- Staff Management
- Business Administration
- Sales Process
- Coaching and Mentoring
- Business Development and Planning
- Market and Competitive Analysis
- National Account Management
- Product Knowledge
- Sales Territory Growth
- Team Oversight
- Financial Records Analysis
- Direct Sales
- Consultative Selling Techniques
Languages
English
Bilingual or Proficient (C2)
Timeline
Regional Sales Manager
Everite Building Products
10.2018 - Current
Specifications Manager
Global Roofing Solutions (Pty) Ltd
08.2017 - 09.2018
External Area Manager
Macsteel, Connor James
03.2014 - 08.2017
Sales Representative
Ampaglas
01.2011 - 02.2014
Account manager
08.2008 - 04.2010
Sales Representative
Aspen Pharma Group
05.2007 - 07.2008
Sales Representative & Installation Team Manager
Jorgensen uPVC & Showerline Port
01.2004 - 04.2007
Summary Regional Sales Manager and Branch Manager
Everite & Sheet, Rite Cape Town
Technical Representative
PERI Wiehahn Formwork & Scaffolding
Bachelor’s Degree - Business, Management, Marketing
University of South Africa/Universiteit van Suid-Afrika
James - page 2 Certificate, Project Management -
Cape Peninsula University of Technology
National Diploma - Information Technology
Nelson Mandela University
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