Conise Nomfundo Mji

Main Functions

• Procurement Management: Implement SCM policy and manage nationwide procurement activities for goods and services, from demand planning to contracting and SLA management of outsourced service providers to ensure operational performance
• Travel Desk Operations Management: Develop and enforce travel policy to comply with travel policy and National treasury regulations. The job entails managing the internal travel desk operations and collaborating with internal stakeholders and external stakeholders. Lead cross-functional teams for events projects to provide guidance and directions pertaining travel and financial management to streamline workflows, ensure compliance and increase operational efficiency

Job tasks

• Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
• Collaborate and develope strong relationships with internal and external stakeholders resulting in improved communication, better pricing, and reliable delivery schedules.
• Negotiate contracts with suppliers to obtain favorable terms and pricing.
• Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
• Implement and enforce SCM policies and processes, ensuring compliance with regulatory frameworks and achieving positive audit outcomes
• Implementing cost-saving initiatives as per organisational needs and treasury regulations
• Facilitate BBB-EE initiatives within SCM, enhancing departmental understanding of contributions to organizational goals
• Monitor deviations, irregularities, and instances of fruitless and wasteful expenditure, ensuring timely reporting and corrective actions
• Do compliance checks on SCM transactions prior finalisation of the contracting process
• Engage with stakeholders at different levels to address SCM and travel-related issues
• Manage procurement and travel finacial budgets to ensure adherence to organisational budgeted plans and the annual procurement plan
• Facilitate and support the Bid Specification, Bid Evaluation, and Bid Adjudication Committees engagements
• Direct demand planning, ensure compliance with National Treasury directives, and recommend commodities that should be part of the procurement plan minimize RFQs
• Facilitate the contracting process and ensure monitoring of supplier performance through evaluations
• Implement effective disposal management systems
• Coordinate SCM related queries and enquiries for internal and external auditors
• Implement processes to manage SCM risks
• Responsible for a team of SCM buyers and Travel Officers’ performance (day-to-day, KPIs etc.) fostering a high-performance work environment

Sourcing:

• Source quotations via RFQ as per applicable regulations and SCM policy
• Support Tender Specialist and Procurement Manager with tender process (administration duties from specification to award)
• Ensure clear and concise specifications for required goods and services
• Prepare procurement documents in compliance with regulations and SCM policy
• Evaluate suppliers and make recommendations based on PPPFA
• Track procurement methods for POs issued: Deviations, Variations, RFQs, Tenders
• Manage regional inventories and support local supplier development

Travel Procurement Management:

Oversee the organization’s travel procurement, managing all aspects from booking to policy compliance

• Ensure seamless travel arrangements for staff while adhering to internal policies and treasury regulations
• Supplier Relationship Management: Develop and maintain relationships with travel suppliers to secure competitive rates and high-quality service
• Negotiate with suppliers to achieve favourable pricing and compliance with SLAs and procurement guidelines
• Issue Resolution: Address travel-related queries and resolve issues promptly, maintaining high levels of satisfaction among employees
• Policy Development & Review: Assist in reviewing and updating travel policies in collaboration with executive management to ensure alignment with organizational goals and compliance standards based on National Treasury requirements and industry practices
• Reporting: Monitor travel trends and spend report to manager

• Travel Procurement Management: Oversee the organization’s travel procurement, managing all aspects from booking to policy compliance
• Ensure seamless travel arrangements for staff while adhering to internal policies and treasury regulations
• Supplier Relationship Management: Develop and maintain relationships with travel suppliers to secure competitive rates and high-quality service
• Negotiate with suppliers to achieve favourable pricing and compliance with SLAs and procurement guidelines
• Issue Resolution: Address travel-related queries and resolve issues promptly, maintaining high levels of satisfaction among employees
• Policy Development & Review: Assist in reviewing and updating travel policies in collaboration with executive management to ensure alignment with organizational goals and compliance standards based on National Treasury requirements and industry practices
• SCM Team Support: Support the SCM team with procurement activities, including handling requisitions, managing deviations, and preparing reports
• Address queries and contribute to the SCM for tenders and RFQs, while enhancing policy adherence and operational efficiency

• Team Leadership: Supervised and mentored a team of travel consultants, driving performance and ensuring professional development
• Operational Oversight: Managed daily travel operations, ensuring efficient handling of bookings and inquiries, and adherence to SOPs
• Client Relations: Fostered strong client relationships, resolved issues, and negotiated with suppliers to secure favourable rates and services
• Performance Monitoring: Tracked team performance and service quality, preparing reports and identifying areas for improvement
• Process Improvement: Implemented process enhancements and new technologies to optimize operational efficiency
• Strategic Planning: Executed strategies to align team objectives with company goals, contributing to business growth
• Budget Management: Oversaw the operational budget and identified cost-saving opportunities for my team
• Customer Service: Maintained high standards of customer service and conducted feedback surveys to drive improvements

• Account Management: Managed and maintained existing corporate and government accounts, ensuring high levels of client satisfaction and retention
• Supplier & Client Relations: Built and nurtured relationships with suppliers and clients within the supply chain management environment
• Analyzed travel activities to identify cost-saving opportunities and advise clients accordingly
• Stakeholder Training: Trained internal stakeholders on client requirements to ensure accurate understanding and service delivery
• Tender Support: Supported the new business team in finalizing tenders by gathering information, negotiating with suppliers, and contributing to the preparation of competitive proposals
• Travel Arrangements: Arranged all aspects of travel for clients, ensuring comprehensive and efficient service
• Rate Negotiation: Assisted in negotiating rates with travel product suppliers and managed the uploading of these rates on the company website
• Interest in Negotiation: Developed a keen interest in negotiating with external stakeholders, which enhanced skills in supplier negotiations and contract management

Company Overview:

First National Bank (FNB) eBucks, Gauteng, South Africa (FNB eBucks took over the In-House from CWT & employees were absorbed to work for FNB eBucks ) July 2003 – September 2005

Carlson Wagonlit Travel (CWT), Gauteng, South Africa (FNB In-House) July 2000 – June 2003

• Travel Request Management: Provided support for all travel-related requests at the eBucks in-house travel desk at the contact centre
• Ensured seamless and efficient handling of travel arrangements
• Client Consultation: Engaged with clients to assess their travel needs and provided expert recommendations on destinations, itineraries, and travel services
• Travel Arrangements: Managed bookings for flights, hotels, and transportation, and created detailed itineraries to ensure seamless travel experiences
• Supplier Relations: Negotiated rates and terms with travel providers and maintained strong relationships to secure competitive pricing and high-quality service
• Resolution engagements: Addressed and resolved travel-related issues, including cancellations and disruptions, providing timely solutions and support
• Policy and Compliance: Ensured all travel arrangements complied with internal policies and industry regulations, handling necessary documentation
• Reporting and Administration: Maintained accurate records of bookings and transactions, and prepared performance reports as required
• Sales and Business Development: Upsold additional services, acquired new clients, and supported business development efforts
• Training and Leadership: Mentored and trained junior consultants, offering guidance on best practices and customer service
• Market Research: Stayed informed on travel trends and competitor offerings to ensure competitive service and pricing
• Customer Service: Provided high-level, personalized service to clients, gathering feedback to enhance service quality
• (FNB eBucks took over the In-House from CWT & employees were absorbed to work for FNB eBucks)

• Company Overview: (FNB In-House)
• Travel Request Management: Provided support for all travel-related requests at the eBucks in-house travel desk
• Ensured seamless and efficient handling of travel arrangements
• Client Consultation: Engaged with clients to assess their travel needs and provided expert recommendations on destinations, itineraries, and travel services
• Travel Arrangements: Managed bookings for flights, hotels, and transportation, and created detailed itineraries to ensure seamless travel experiences
• Supplier Relations: Negotiated rates and terms with travel providers and maintained strong relationships to secure competitive pricing and high-quality service
• Resolution engagements: Addressed and resolved travel-related issues, including cancellations and disruptions, providing timely solutions and support
• Policy and Compliance: Ensured all travel arrangements complied with internal policies and industry regulations, handling necessary documentation
• Reporting and Administration: Maintained accurate records of bookings and transactions, and prepared performance reports as required
• Sales and Business Development: Upsold additional services, acquired new clients, and supported business development efforts
• Training and Leadership: Mentored and trained junior consultants, offering guidance on best practices and customer service
• Market Research: Stayed informed on travel trends and competitor offerings to ensure competitive service and pricing
• Customer Service: Provided high-level, personalized service to clients, gathering feedback to enhance service quality
• (FNB In-House)

• Underwent practical training and development, learning travel industry best practices and company procedures
• Customer Assistance: Supported customers with inquiries and basic travel arrangements, including bookings for flights and accommodation
• Travel Planning: Assisted in providing travel advice and recommendations under the guidance of senior consultants
• Booking Support: Helped process and manage travel reservations, coordinating with suppliers to ensure accuracy and resolve issues
• Vendor Interaction: Communicated with travel suppliers to confirm bookings and address service-related queries
• Administrative Support: Maintained records of bookings and client interactions, ensuring accurate and up-to-date information