Reading and writing
Confiedance Mulaudzi
General Assistant
Thohoyandou
Summary
Dynamic and detail-oriented professional with experience at NMT Pharmacy, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction and streamline operations. Skilled in Microsoft Office and adept at managing multiple tasks under pressure, contributing to a positive team environment and achieving operational goals.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
Casual Cashier
NMT PHARMACY
2024.05 - 2025.08
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
General Assistant
NMT Pharmacy
2024.05 - 2025.08
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Supported customer service efforts when needed addressing concerns or requests professionally.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Ensured inventory management by maintaining accurate records of supplies, equipment purchases, and vendor negotiations.
- Maintained confidentiality of sensitive information by following strict data protection policies consistently across all tasks performed as General Assistant.
- Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Collaborated with cross-functional teams to complete projects efficiently while adhering to quality standards.
- Streamlined document filing system, reducing retrieval time for essential paperwork while maintaining security protocols.
- Contributed to cost savings by identifying inefficiencies and suggesting improvements in office procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Cleaner
KKing Ncube Restaurant
2020.03 - 2023.12
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Emptied trashcans and transported waste to collection areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
Certificate - Matric
Nwaridi Secondary School
Mashau Bodwe Skills
#Good telephone atiquette
#Order stationery
#Writing dietslip
Order and monitor patient and Doctor beverages
#Ensure Doctors tearoom is prepared
#Address and escalate patient queries
#Capture maintenance requests
#Ensure the patient register
#Prepare patient document packs for admission
#Close patient files
# Adequate experience and understanding of the private industry
# Computer literacy
#Good with Microsoft office
#Strong verbal & written communication skills
#Good Organiser
#Problem solving
#Ability to work under pressure
#Team player
Certification
Matric certificate
Interests
Timeline
Casual Cashier
NMT PHARMACY
2024.05 - 2025.08
General Assistant
NMT Pharmacy
2024.05 - 2025.08
Cleaner
KKing Ncube Restaurant
2020.03 - 2023.12
Certificate - Matric
Nwaridi Secondary School