Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Confiedance Mulaudzi

Confiedance Mulaudzi

General Assistant
Thohoyandou

Summary

Dynamic and detail-oriented professional with experience at NMT Pharmacy, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction and streamline operations. Skilled in Microsoft Office and adept at managing multiple tasks under pressure, contributing to a positive team environment and achieving operational goals.

Overview

5
5
years of professional experience
1
1
Certification
1
1
Language

Work History

Casual Cashier

NMT PHARMACY
05.2024 - 08.2025
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Restocked and organized merchandise in front lanes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

General Assistant

NMT Pharmacy
05.2024 - 08.2025
  • Supported daily operations, ensuring smooth workflow and increasing overall productivity.
  • Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
  • Responded to telephone, email and in-person customer inquiries.
  • Fostered a positive work environment through proactive problem-solving approaches.
  • Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
  • Supported customer service efforts when needed addressing concerns or requests professionally.
  • Executed administrative tasks to maintain accurate records, documentation, and data entry.
  • Ensured inventory management by maintaining accurate records of supplies, equipment purchases, and vendor negotiations.
  • Maintained confidentiality of sensitive information by following strict data protection policies consistently across all tasks performed as General Assistant.
  • Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
  • Transferred telephone calls to appropriate staff members to expedite customer service.
  • Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
  • Collaborated with cross-functional teams to complete projects efficiently while adhering to quality standards.
  • Streamlined document filing system, reducing retrieval time for essential paperwork while maintaining security protocols.
  • Contributed to cost savings by identifying inefficiencies and suggesting improvements in office procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Supported staff on special assignments and ad hoc projects.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Cleaner

KKing Ncube Restaurant
03.2020 - 12.2023
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Emptied trashcans and transported waste to collection areas.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Education

Certificate - Matric

Nwaridi Secondary School
Mashau Bodwe

Skills

#Good telephone atiquette

Certification

Matric certificate

Interests

Reading and writing

Timeline

Casual Cashier

NMT PHARMACY
05.2024 - 08.2025

General Assistant

NMT Pharmacy
05.2024 - 08.2025

Cleaner

KKing Ncube Restaurant
03.2020 - 12.2023

Certificate - Matric

Nwaridi Secondary School

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Confiedance Mulaudzi General Assistant