Concilia Maria Charley

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

• Assisted in restocking shelves when required, contributing to the overall store organization and availability of products for purchase.
• Assisted customers with bagging groceries, leading to a more efficient and pleasant shopping experience.
• Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.

Was working as a table hand,

With books, newspapers etc.