Open To Work
COLLEN MOHALE
INFORMATION SYSTEMS
Johannesburg,GP
Work Preference
Summary
Dedicated Human Resources and Systems Professional with comprehensive knowledge of HR practices and systems, including personnel, payroll, and time and attendance. Developed extensive functional expertise in business and system support, leveraging problem-solving skills to drive efficiency and innovation. Committed to fostering teamwork and managing change, ensuring effective service delivery and strong relationship building.
Overview
2
2
Certifications
31
31
years of professional experience
Work History
HR Information Systems Manager
Netcare Group
04.2021 - 10.2026
- Provided system support for users by troubleshooting issues and offering solutions.
- Manage the change control process within the Systems ensuring compliance with group and departmental policy.
- Managed, maintained, and updated security access matrix to ensure compliance and enhance data protection.
- Maintained user access to the system according to the security matrix.
- Full management, including the maintenance and update of Vision codes, tables, and lookup tables in accordance with changing legislation and business requirements.
- Liaise with stakeholders regarding new / updated system requirements.
- Liaise with third parties regarding development of solutions.
- Management of the Departmental IT infrastructure in consultation with Group IT and external suppliers of service.
- Validations on system imports and signing off on subordinates work as well as work supplied by other managers.
- Conducted audits to ensure compliance with established policies and procedures. policies and procedures on an on-going basis.
- Focused efforts on improving overall quality of HR systems, aligning them with business requirements and best practices.
- Ensure business process mapping, completion of user manuals and the testing of manuals to the system.
- Annual Employment Equity data management as part of the HR Systems (EEA2 / EEA4).
- Directed information systems operations, aligning technology support with clinical and administrative workflows.
- Led a team of IT professionals, ensuring successful project delivery within budget and on time.
- Established best practices in information systems management, elevating organizational performance.
- Monitored backups, disaster recovery processes, and data integrity to safeguard critical records.
Senior HR Systems Specialist
Life Healthcare Group
03.2016 - 03.2021
- Defined key deliverables for operational success.
- Ensure systems compliance with company policies, practice, and legislation (Tax, UIF, BCEA).
- Ensure accurate system enhancements and changes on an ongoing basis.
- Monitored systems to ensure functionality aligned with business requirements.
- Monitor HEAT statistics on a regular basis to assess call volumes and type of calls, investigate calls and provide both formal and informal customer feedback.
- Support improvements and development on HR systems (Vision & Kronos).
- Development and testing of new projects on system.
- Identify gaps on the systems and implement remedial action where necessary.
- Reviewed data integrity, audited data, maintained and tested system continuously, taking action as needed.
- Monitoring and facilitating the change control process between Educos & IM.
- Develop and maintain system documentation, and training manuals for all users.
- Assist with the training of users on HR systems through formal training sessions.
- Ensure payroll related transactions on Kronos and Workflow are interfaced effectively with Vision.
- Assisted with special projects requested by management.
- Conduct the monthly final payroll close in conjunction with Payroll Manager and HR Systems Manager.
- Built and maintained relationships with key service providers, including Educos, Kronos, and IM department.
- Provide system support to other functions (WSP, Nursing College), including support to the business for the Agency module.
- Effective Governance and Risk Management
- Participate in internal and external audit process and provide information and documentation where necessary.
- Liaise with external auditors regarding information and documentation required during external audit process.
- - Critical Outputs
- Administered system configurations, user access controls, and security permissions across healthcare applications.
- Troubleshot application issues, coordinated resolutions, and restored service continuity for operational teams.
HR Information Systems Specialist
Hollard Insurance
09.2013 - 09.2014
- Key Accountabilities:
- Developed, implemented, and maintained capacity management, availability management, continuity management, and security management processes for payroll systems.
- Ensured usability and availability of applications to support HR operations.
- Actively contribute to and influence of HR systems related decisions in terms of systems integration, utilization, optimization, efficiencies, and business relevance.
- Safeguard the performance and continuity of the system against any eventuality through identifying and implementing preventative measures.
- Preserve confidentiality, accuracy, and integrity of information.
- Supervise job families and the review and updating of the Organizational Blueprint.
- Routine audit for usage, versioning, backup confirmation, compliance with policies, best practices, etc.
- Ensure efficient management and allocation of resources used by the system and flag capacity constraints or growth in time for remediation.
- Restoration into a disaster recovery environment or backup scenario in the event of a disaster. Testing of continuity management for all potential eventualities.
- Specify and update the documented operational and system administration requirements for the Payroll and HR Systems.
- Developed and produced reports aligning with HR group business objectives, facilitating data-driven decision-making.
- Compiled and provided accurate monthly and quarterly management reports to inform stakeholders and guide strategic planning.
- Maintain Payroll and HR system accessibility & Governance within the Group.
- Implement solutions improve and maximize system capabilities.
- Establish system specifications by conferring with users, analysing workflow, access, information, and security requirements.
- Administered user accounts, permissions, and security controls across core information systems
- Coordinated system changes, testing, and release activities to maintain service continuity
MIS Database Administrator
Nedbank Total Finance
07.2009 - 01.2010
- Managed Management Information Systems to enhance data accessibility.
- Stakeholders/Clients:
- Internal:
- GTSS Finance Division, GTSS PPM, GTSS HR MIS, Group Finance Project Accounting Team, Retail ABC, Group HR & Corporate Finance.
- External:
- No external stakeholders were involved in this project.
- Strategy of Division:
- GTSS Strategic Intent: GTSS wants to become Nedbank Business Clusters favorite partner providing technology leadership and service excellence with the best people.
- Job Purpose:
- Maintains and implements programs and Application level and understands system functionality for at least one functional area at application level in a single platform.
- Procedural system environment. Understands and interprets technical systems specifications. Designs, codes, tests, debug and deploy programmed according to pacifications. Operates in the maintenance or new development sector. It’s responsible for quality code walk-throughs responsible for maintenance and administration of SQL databases/servers, in the distributed environment.
- Outputs:
- Managed Databases
- Participate in JAD sessions (i.e. gathering of requirements) to design physical data base structures from logical data models, evaluates models to ensure design conforms to physical requirements, responsible for data base sizing, data base tuning, data dictionary maintenance, performance monitoring and creation and maintenance of physical database and files.
- Designs new and existing databases and ensures they take best advantage of machine capabilities and existing data sources.
- Produce technical and user documentation.
- Require a comprehensive understanding of IT and its role in the business environment.
- Reported Management Information; Using SQL tools, develop scripts to manipulate and interrogate data.
- Administered database backups, restores, and disaster recovery procedures to protect data integrity.
HR Management Information Systems Analyst
Nedbank Group Technology
06.2007 - 06.2009
- Oversaw HR operations
- To provide relevant, accurate and timely HR information and analysis in order to assist the business to make strategic and operational decisions.
- Compiled Monthly GTSS HR report.
- Consolidate HR information on a monthly basis across GTSS for Exco & Opcom pack for HR Divisional Director.
- Compiled Monthly HR Business Unit Reports
- Collected people data from Group HR, verified information completeness, and generated required reports for business units, including Headcount, Movement, Leave, and General Reports.
- Analyzed HR trends, identified potential causes of issues, and aligned reporting methodology with industry standards to provide actionable insights.
- Understand HR issues analyze trends and determine possible causes; establish metrics against industry benchmarks; align Nedbank’s reporting methodology to standard industry reporting methodology.
- Obtain logical structure file from Group HR, review and reconcile data against previous month in order to establish movement. Split data per division and produce monthly reports as per output 1.
- Requirement received from HR Executive analyse requirements and establish data repositories.
- Collate data from repositories and interrogate validity of the data.
- Quality Assured Reports
- Check data and reports so as to highlight anomalies. Address findings with respective HR Executive.
- Assist in clarifying anomalies and recommend possible solutions so as to increase the validity of data on monthly basis.
- Yearly Remuneration Process Data Managed
- Managed integrity of employee information database throughout STI, LTI pool development, and salary increase process, producing and distributing yearly increase letters.
- Produce and distribute the yearly increase letters. Manage the data related process end-to-end from data to distribution.
- Coordinated user support for incidents, access issues, and application inquiries across business teams.
Financial Advisor
Old Mutual Group Schemes
05.2007 - 05.2007
- Oversaw various responsibilities related to client management and business processes.
- Provided financial advice to clients, assessing their financial situations and recommending suitable products.
- Prospected clients in the middle-income market and determined their needs using supplied tools.
- Adhering to existing business processes (i.e. conservation, outstanding business, administration, and client care).
- The application of PFA’s sales process
- Procured new business opportunities.
- Adjusted sales techniques based on prospect or customer characteristics to enhance engagement.
- Persuades customers to purchase products or services that are intangible (e.g. information services or consulting services).
- Suggests next logical step in the sales cycle (e.g. sales demonstration, presentation to decision-makers).
- Expands sales of products and services with existing customers
- Determines customer needs and interests.
- Provides advice in line with the customer value proposition & compliance framework.
- Highlighted product and service advantages to individuals and organizations to facilitate informed decision-making.
- Advised employer groups on retirement fund structures, contribution options, and benefit design.
- Reviewed member portfolios to align investment choices with risk profiles and fund objectives.
- Guided scheme trustees on compliance requirements, governance standards, and policy updates.
- Advised clients on tax-efficient investment strategies, optimizing their financial outcomes.
- Helped clients make informed decisions about financial future.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
Finance, HR and MIS Manager
Duneden Hotel & Conference Centre
02.2006 - 04.2007
- Oversaw financial operations to ensure accuracy and compliance.
- Control Revenue
- Prepared and analyzed financial statements while managing bookkeeping and accounts.
- Monitor Trial Balance
- Salaries and wages administration
- Oversaw human resources functions to support employee needs.
- Provide Human Resources Development
- Manage Labor Relations issues.
- Identify and Manage research into HR and IR issues.
- Conducted research to gather relevant information for policy implementation. to implement policies i.e. Company’s leave policy vs Labor Act.
- Developed and maintained employee guidelines to ensure compliance and clarity.
- Information systems implementation, maintenance, and development
- Administer, manage, maintain, and archive databases and data services.
- Collaborated with stakeholders to facilitate effective communication. with all stakeholders.
- Ensure quality data controls.
- Manage processes of data capture and cleaning
- Ensure conditions are implemented and Data standards are met.
- Design systems inputs, flow, and procedures for strategic information systems
- - Responsibilities:
- Directed daily operations to maintain consistent service quality and workflow alignment.
- Managed staff scheduling, performance feedback, and accountability across assigned responsibilities.
- Coordinated cross-functional priorities to resolve issues and support timely completion.
- Monitored budgets, resources, and operational needs to support business objectives.
- Accomplished multiple tasks within established timeframes.
Client Liaison Manager
Novis Incorporated
07.2005 - 12.2005
- Responsibilities:
- Implemented business strategies to align company objectives with stakeholder needs.
- Designed and maintained business processes for efficient Mortgage/Bonds registrations and transfers.
- Maintained high service delivery and customer satisfaction levels through effective communication and support.
- Managed legal documentation and compliance processes.
- - Responsibilities:
- Managed client communications, ensuring timely responses and clear expectations across service requests.
- Coordinated issue resolution with internal teams, maintaining consistent follow-through on client concerns.
Operations Manager and Driver
Astom Courier Services
10.2004 - 02.2005
- Outlined key duties and tasks for the role.
- Collected and delivered documents and shipments.
- Shuttle Corporate Transfers.
- Managed branch office operations and supervised staff performance.
- Allocated tasks among team members.
- Liaised with head office to direct drivers for timely collection and delivery of documents and shipments.
- Captured and maintained documentation to analyze daily business flow in the system.
- Design and monitor databases to compile various analysis reports to measure business performance.
- - Responsibilities:
- Directed daily operations to improve workflow consistency and service delivery.
- Coordinated cross-functional teams to resolve bottlenecks and maintain operational alignment.
- Implemented process improvements to increase efficiency and reduce recurring errors.
Benefits Consultant and MIS Analyst
Nedcor Bank
03.1996 - 12.2003
- Group HR MIS Analyst:
- Responsibilities:
- Support to Group HR Management and Specialist.
- Compiled and extracted information to support data-driven decision-making.
- Advise on availability data and content.
- Share understanding on data definitions.
- Propose Best Practices around data analysis and trends.
- Follow up on Clients on various data requirement/ needs.
- Production of a Monthly Nedcor Bank report pack for the Executives.
- Interaction and Involvement with the Group HR MIS DBA and developer in support around data validity and accuracy and understanding of data sources and availability.
- Designing and developing various other Business HR reports.
- Deliver to client in accordance with agreed timelines and formats.
- Establish customer requirements by technology or face to face.
- Conducted research to gather relevant data and insights.
- Benefits Consultant
- Responsibilities:
- Dedicating time and resources to a client base of approximately 300 employees.
- Consultation with clients around HR process and procedures i.e. new Hires, Terminations, transfers etc.
- Managed open enrollment periods, ensuring timely communication of benefit updates and assisting employees with their selections.
- Assisted in the development of total rewards strategies that effectively balanced compensation and benefits packages within the organization''s budget constraints.
- Streamlined benefits administration processes for increased efficiency and improved employee experience.
- Implemented a comprehensive benefits training program for HR staff, increasing their knowledge of available plans and enhancing their ability to assist employees.
- Developed customized benefits packages for executives, attracting top talent to the organization and fostering long-term retention.
- Advised staff on pension, medical aid, and risk benefit options.
- Administered employee benefits programs, ensuring accurate enrollment, changes, and terminations.
Education
HR Management Diploma - Human Resources Management
Allenby In-Home Study College
Johannesburg, Gauteng01-1999
Matric -
Providence Academy
Johannesburg, Gauteng01-1995
Skills
Human Capital Management
Payroll Compliance Management
Payroll reporting system
Peoplesoft payroll
HR management
Data Governance
Employee management
Job management
Business intelligence
Administration management
Certification
Nedbank Recognition: 2000 and 2009
AWARDS
Nedbank Recognition: 2000 and 2009, - Individual Performance Award
Timeline
HR Information Systems Manager
Netcare Group
04.2021 - 10.2026
Senior HR Systems Specialist
Life Healthcare Group
03.2016 - 03.2021
HR Information Systems Specialist
Hollard Insurance
09.2013 - 09.2014
MIS Database Administrator
Nedbank Total Finance
07.2009 - 01.2010
HR Management Information Systems Analyst
Nedbank Group Technology
06.2007 - 06.2009
Financial Advisor
Old Mutual Group Schemes
05.2007 - 05.2007
Finance, HR and MIS Manager
Duneden Hotel & Conference Centre
02.2006 - 04.2007
Client Liaison Manager
Novis Incorporated
07.2005 - 12.2005
Operations Manager and Driver
Astom Courier Services
10.2004 - 02.2005
Benefits Consultant and MIS Analyst
Nedcor Bank
03.1996 - 12.2003
HR Management Diploma - Human Resources Management
Allenby In-Home Study College
Matric -
Providence Academy