COLLEEN YVETTE BOWES
Boksburg
Summary
Experienced professional with a strong background in administration, customer service, community outreach, and caregiving. I am committed to delivering exceptional results through effective communication, organizational skills, and a proactive approach to problem-solving.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Gender-Based Violence Ambassador & Caregiver
Community of Hope Multipurpose Centre
01.2021 - Current
- Designed and facilitated workshops to increase awareness of gender-based violence (GBV) and empower community members with actionable knowledge
- Recorded and reported GBV cases with accuracy and confidentiality, ensuring effective responses and follow-ups
- Delivered emotional and practical support to affected individuals and families, creating a safe and supportive environment
- Conducted targeted community outreach initiatives to educate residents on health and safety concerns
- Oversaw reception duties, welcoming clients and ensuring seamless communication across departments
- Managed and maintained accurate data capture for case management, reporting, and analysis
Call Centre Agent
Jasper Consultants
01.2020 - 01.2021
- Handled high volumes of customer interactions professionally, resolving inquiries and complaints effectively
- Promoted and upsold products and services, consistently exceeding sales targets
- Ensured accurate documentation of customer interactions within the company's CRM system
- Provided timely follow-ups to maintain customer satisfaction and loyalty
Recruitment Agent
Moladira Management
01.2018 - 01.2020
- Coordinated the end-to-end recruitment process, including sourcing, interviewing, and onboarding candidates
- Maintained candidate databases, ensuring accurate record-keeping for reporting and compliance
- Organized recruitment events and career fairs to build a robust talent pipeline
- Conducted detailed assessments of candidates' skills and qualifications to ensure alignment with client needs
Intern Administrator & Call Centre Agent
Mcomm Technologies
01.2015 - 01.2017
- Provided administrative support, including scheduling, correspondence, and data entry to optimize office workflows
- Responded to customer inquiries via phone and email, delivering exceptional service and maintaining professionalism
- Assisted HR with onboarding processes, including preparation of training materials and employee orientation
- Supported front desk operations, ensuring efficient communication and a welcoming environment for clients and visitors
Invoicing & Filing Administrator
Trysome Auto Electrical
01.2012 - 01.2015
- Processed and managed invoices with a high level of accuracy, adhering to company and regulatory standards
- Organized and maintained a comprehensive filing system to ensure the accessibility of records
- Conducted financial reconciliations and collaborated with auditors to resolve discrepancies
- Created detailed reports on financial activities for management decision-making
Bank Teller
Standard Bank
01.2009 - 01.2012
- Provided efficient and accurate banking services, including deposits, withdrawals, and account inquiries
- Promoted the bank's products and services to clients, achieving sales and service goals
- Balanced cash drawers daily, ensuring compliance with financial policies and procedures
- Delivered excellent customer service to build long-term client relationships
Control Room Operator
Stallion Security
12.2007 - 01.2009
- Monitored security systems, including alarms and CCTV, ensuring swift response to incidents
- Coordinated with field security personnel to manage emergency situations effectively
- Maintained comprehensive logs and prepared detailed reports on security activities
- Conducted system checks and troubleshooting to ensure uninterrupted operations
Education
Grade 12 - English, Afrikaans, Mathematics, Accounting, Economics, Business Economics, Religious Studies
01.2007 - 05.2007
Certificate - End User Computing
08.2017
Skills
Microsoft Office Suite
Personal Information
- Date of Birth: 02/24/89
- Gender: Female
- Nationality: South African
Driving Licence
Code 10 (C1)
Timeline
Gender-Based Violence Ambassador & Caregiver - Community of Hope Multipurpose Centre
01.2021 - Current
Call Centre Agent - Jasper Consultants
01.2020 - 01.2021
Recruitment Agent - Moladira Management
01.2018 - 01.2020
Intern Administrator & Call Centre Agent - Mcomm Technologies
01.2015 - 01.2017
Invoicing & Filing Administrator - Trysome Auto Electrical
01.2012 - 01.2015
Bank Teller - Standard Bank
01.2009 - 01.2012
Control Room Operator - Stallion Security
12.2007 - 01.2009
Reiger Park Secondary School - Grade 12, English, Afrikaans, Mathematics, Accounting, Economics, Business Economics, Religious Studies
01.2007 - 05.2007
St Anthony's Education Centre - Certificate, End User Computing
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