COLLEEN YVETTE BOWES

Summary

Experienced professional with a strong background in administration, customer service, community outreach, and caregiving. I am committed to delivering exceptional results through effective communication, organizational skills, and a proactive approach to problem-solving.

Overview

17

years of professional experience

2

Languages

Work History

Gender-Based Violence Ambassador & Caregiver

Community of Hope Multipurpose Centre

01.2021 - Current

Designed and facilitated workshops to increase awareness of gender-based violence (GBV) and empower community members with actionable knowledge
Recorded and reported GBV cases with accuracy and confidentiality, ensuring effective responses and follow-ups
Delivered emotional and practical support to affected individuals and families, creating a safe and supportive environment
Conducted targeted community outreach initiatives to educate residents on health and safety concerns
Oversaw reception duties, welcoming clients and ensuring seamless communication across departments
Managed and maintained accurate data capture for case management, reporting, and analysis

Call Centre Agent

Jasper Consultants

01.2020 - 01.2021

Handled high volumes of customer interactions professionally, resolving inquiries and complaints effectively
Promoted and upsold products and services, consistently exceeding sales targets
Ensured accurate documentation of customer interactions within the company's CRM system
Provided timely follow-ups to maintain customer satisfaction and loyalty

Recruitment Agent

Moladira Management

01.2018 - 01.2020

Coordinated the end-to-end recruitment process, including sourcing, interviewing, and onboarding candidates
Maintained candidate databases, ensuring accurate record-keeping for reporting and compliance
Organized recruitment events and career fairs to build a robust talent pipeline
Conducted detailed assessments of candidates' skills and qualifications to ensure alignment with client needs

Intern Administrator & Call Centre Agent

Mcomm Technologies

01.2015 - 01.2017

Provided administrative support, including scheduling, correspondence, and data entry to optimize office workflows
Responded to customer inquiries via phone and email, delivering exceptional service and maintaining professionalism
Assisted HR with onboarding processes, including preparation of training materials and employee orientation
Supported front desk operations, ensuring efficient communication and a welcoming environment for clients and visitors

Invoicing & Filing Administrator

Trysome Auto Electrical

01.2012 - 01.2015

Processed and managed invoices with a high level of accuracy, adhering to company and regulatory standards
Organized and maintained a comprehensive filing system to ensure the accessibility of records
Conducted financial reconciliations and collaborated with auditors to resolve discrepancies
Created detailed reports on financial activities for management decision-making

Bank Teller

Standard Bank

01.2009 - 01.2012

Provided efficient and accurate banking services, including deposits, withdrawals, and account inquiries
Promoted the bank's products and services to clients, achieving sales and service goals
Balanced cash drawers daily, ensuring compliance with financial policies and procedures
Delivered excellent customer service to build long-term client relationships

Control Room Operator

Stallion Security

12.2007 - 01.2009

Monitored security systems, including alarms and CCTV, ensuring swift response to incidents
Coordinated with field security personnel to manage emergency situations effectively
Maintained comprehensive logs and prepared detailed reports on security activities
Conducted system checks and troubleshooting to ensure uninterrupted operations

Education

Grade 12 - English, Afrikaans, Mathematics, Accounting, Economics, Business Economics, Religious Studies

Reiger Park Secondary School

01.2007 - 05.2007

Certificate - End User Computing

St Anthony's Education Centre , Reigerpark

08.2017

Skills

Microsoft Office Suite

Exceptional Time Management

Strong Analytical and Problem-Solving Capabilities

CRM Platforms

Professional Verbal and Written Communication

Collaborative Teamwork and Leadership

Personal Information

Date of Birth: 02/24/89
Gender: Female
Nationality: South African

Driving Licence

Code 10 (C1)

Timeline

Gender-Based Violence Ambassador & Caregiver - Community of Hope Multipurpose Centre

01.2021 - Current

Call Centre Agent - Jasper Consultants

01.2020 - 01.2021

Recruitment Agent - Moladira Management

01.2018 - 01.2020

Intern Administrator & Call Centre Agent - Mcomm Technologies

01.2015 - 01.2017

Invoicing & Filing Administrator - Trysome Auto Electrical