Colleen Tharmiha

• General administration and customer account processing and reconciliations (query resolution process).

• Processing and matching of customer transfer notes.

• Reconciliation of accounts and controlling of equipment.

• Conducting Daily/Weekly/Monthly/Quarterly stock counts.

• Conducting Online Visits/Scheduled calls and providing feedback to the relevant clients and staff (if applicable).

• Investigation and resolving incorrect equipment balances.

• Investigate and resolve queries from the business & customers.

• Chase responses on Health Check queries (if applicable).

• Daily/Weekly/Monthly Reporting – Customer & Internal Reporting.

• Logging of necessary activities and Service Requests.

• Logging Collection / Return orders when needed.

• Log necessary escalations to the business.

• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.

• Attend management meetings if required.

• Compiling and Presenting Key Performance Indicator reporting for client & Manager.

Key accountabilities - unique contribution this role makes to the organization:

• Reconciliation of accounts and controlling of equipment.

• Investigate and resolve queries from the business & customers

• Daily/Weekly/Monthly Reporting – Customer & Internal Reporting.

• Log necessary escalations to the business.

• Compiling and Presenting Key Performance Indicator reporting for customer & Manager.

• Administration and books
• Baking and decorating of cookies
• Distribution and Packaging of products
• Marketing and Advertising
• Instagram and Facebook- Little_rainbow1909

• Age-appropriate groups- 3 months to 4 years
• Creative Messy play
• Music Programme
• Social and Emotional Development
• Perceptual Development
• Sensory Motor activities
• Ball Program
• Fine and Gross motor activities
• Due to covid

• To manage, lead, motivate and discipline my allocated team
• To work in collaboration with the other Customer Service Supervisors and the Customer Service Managers
• To ensure that my performance appraisal, objectives and targets are achieved
• To handle and resolve customer complaints and issues effectively
• When delegating tasks, ensure that this is done appropriately and fairly
• Maintain a positive outlook at work and in the face of challenges
• Contribute to and attend the monthly seniors meeting
• Coach and mentor the back-up Supervisors
• Manage and co-ordinate in the operation in times of crises ie. Lengthy delays, cancelled flights etc
• Ensure that all sick leave interviews for my performance appraisal team are actioned accordingly
• Ensure understanding and implement the disciplinary code and procedures
• Support the company’s financial objective by promoting cost control and adhering to customer relations guidelines
• Succession planning and determining staff training needs with employment equity consideration
• Provide full detailed feedback timeously when required
• General administrative duties

• Assist with the arrivals and departures of flights
• Sales of airline tickets
• Acceptance of large payments including balancing of sales reports
• Trace for customers lost luggage including opening, closing and amendments to files