Colleen Massyn

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
• Resolved conflicts amongst staff, promoting a harmonious work environment.
• Enhanced productivity by implementing new workflow systems.
• Brought about improved employee engagement through regular feedback sessions.
• Managed budget forecasts to ensure financial stability.
• Applied positive customer service approach to increase satisfaction levels.
• Managed the Harmony tender process successfully
• Maintained 100% customer retention

Managed Key Customer accounts - Air Products, Afrox, Clover and SAB Miller

Responsible for the tender process as well as maintaining SLA's once contracts had been closed.

Implemented program for Business Excellence

• Managed complex sales cycles for maximised business growth.
• Negotiated profitable contracts to ensure mutual benefit.
• Secured long-term customer loyalty with excellent service and understanding of client needs.
• Implemented customer retention strategies, fostered strong relationships.
• Developed multi-level contacts within key accounts to enhance communication channels.
• Worked closely with sales team, ensured achievement of set targets.

Held the following positions during my time with GE

District Representative

Technical Specialist

Area Manager - North West & Free State Mining

Territory Manager - Mining South Africa

Responsible for servicing customers in the mining industry

Establish processes and procedures for effective management of customer accounts.

Provide technical support to the sales teams and customers

Achieve growth targets as determined by business with zero attrition.

Maintain customer satisfaction and promote Value Generation

I fulfilled the following roles during my time at Hartebeestfontein Gold Mine

Nov88 - Oct90 - Uncertificated Chemist Gr2

Nov90 - Dec96 - Uncertificated Chemist Gr1

Jan97 - Mar97 - Certified Chemist

Apr97 - Jun01 - Assistant Chief Chemist

Jul01 - Mar03 - Marketing & Logistics - Acid Plant

• Helped create an effective working atmosphere through proactive communication with colleagues.
• Conducted blood tests for efficient diagnosis.
• Prepared biological specimens for detailed analysis.
• Implemented safety guidelines throughout the laboratory space.
• Ensured accuracy in results with meticulous equipment calibration.
• Executed quality control procedures, ensuring reliable test results.
• Utilised advanced microscopes for detailed cell examination.