Mbali Wendy Mthembu
Data Capture And A Sales Person
Katlehong,Gauteng
Summary
Motivated to excel in a role that offers opportunities for personal growth, professional development, and career advancement..
Offering excellent interpersonal skills and strong ability to connect with people, eager to learn and develop in dynamic environment. Brings solid understanding of marketing concepts and ability to quickly adapt to new promotional strategies. Ready to use and develop communication and organizational skills in your company.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Promotions Representative
Dischem
Germiston
02.2024 - 11.2024
- Coordinated with sales teams to develop tailored promotions catered to specific target audiences.
- Consistently exceeded sales targets through diligent execution of assigned tasks within the scope of promotional campaigns.
- Enhanced brand image through consistent messaging across all promotional materials and channels.
- Developed captivating presentations that showcased the benefits of promoted products or services during live demonstrations.
- Increased customer loyalty by designing unique incentive programs that rewarded repeat business.
- Increased sales by effectively communicating product benefits.
Homework Assistant Teacher
Sky Kiddies Daycare Centre
Katlehong
08.2022 - 11.2022
- Offered constructive feedback on essay drafts, helping students improve writing skills and produce polished final products.
- Boosted student performance by offering comprehensive test preparation strategies tailored to individual learning styles.
- Cultivated a positive atmosphere that encouraged curiosity, resulting in more motivated learners who consistently sought out additional knowledge.
- Developed strong rapport with students, establishing trust and fostering a supportive learning environment.
- Stayed up-to-date with curriculum changes, adapting tutoring materials accordingly for continued relevance and effectiveness.
- Improved student confidence in tackling complex assignments with step-by-step guidance and reinforcement of key concepts.
- Provided timely feedback on homework assignments, ensuring students understood errors and learned from mistakes.
- Enhanced student comprehension by providing one-on-one homework assistance in various subjects.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Debt Collector
Shapiro Shaik Defries And Associates
Cresta
08.2019 - 01.2022
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collected on delinquent accounts to reduce overdue balances.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Managed approximately 150 calls out-going and 30 incoming per day to and from customers.
Data Analyst Consultant Intern
Nucleus Supply Chain Management
Randburg
08.2017 - 08.2018
- Developed interactive dashboards for better data visualization and stakeholder understanding.
- Designed custom algorithms to optimize business operations and meet specific client needs.
- Streamlined data analysis processes for faster insights and decision making.
- Increased collaboration between teams by presenting actionable insights from data analysis findings.
- Collaborated with cross-functional teams to integrate disparate datasets into a unified view for analysis purposes.
- Contributed to proposal development efforts by demonstrating the value of data-driven solutions in addressing client challenges.
- Mentored junior analysts through knowledge sharing sessions, fostering an environment of continuous learning and growth within the team.
- Stayed up-to-date on emerging tools and technologies within the field of Data Analytics, ensuring cutting-edge expertise is applied within consulting engagements.
- Applied advanced analytics techniques to uncover hidden patterns in large datasets, driving meaningful insights for clients.
- Evaluated various statistical models to determine the most relevant approach for solving complex problems.
- Supported ad-hoc requests, rapidly delivering accurate analyses that informed key decisions within tight deadlines.
- Developed strong relationships with clients through regular updates, clear communication, and consistent delivery of quality work products.
- Identified business trends by analyzing historical data, effectively informing future strategies.
- Optimized database structures for more efficient query processing and improved performance.
- Provided support to senior consultants during client meetings, showcasing strong communication skills.
- Developed polished visualizations to share results of data analyses.
Education
NQF Level 4 Certificate - Marketing NQF Level 4
Ilearn
Sandton, South Africa 12.2023 - 11.2024
GED -
Khula Skills
Edenvale 08.2017 - 08.2018
High School Diploma -
Sijabulile Secondary School
Katlehong, South Africa 01.2008 - 12.2012
Skills
- Ability to prioritize tasks
- Ability to learn from mistakes
- Ability to give and receive feedback
- Ability to work under pressure
- Brand awareness
- Marketing
- Campaign management
- Performance tracking
- Merchandising
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
Volunteering
Volunteering
Travel interests
Playing Board games
Timeline
Promotions Representative
Dischem
02.2024 - 11.2024
NQF Level 4 Certificate - Marketing NQF Level 4
Ilearn
12.2023 - 11.2024
Homework Assistant Teacher
Sky Kiddies Daycare Centre
08.2022 - 11.2022
Debt Collector
Shapiro Shaik Defries And Associates
08.2019 - 01.2022
Data Analyst Consultant Intern
Nucleus Supply Chain Management
08.2017 - 08.2018
GED -
Khula Skills
08.2017 - 08.2018
High School Diploma -
Sijabulile Secondary School
01.2008 - 12.2012
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