Hi, I’m
Coleen Ngqokelane
General Worker
Cape Town
Overview
4
years of professional experience
Work History
Woolworths
Till Operator
09.2021 - 02.2025
Job overview
- Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
- Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
- Demonstrated excellent multitasking abilities by managing multiple tills simultaneously during peak hours.
- Collaborated with colleagues to maintain a clean and inviting store environment that enhanced the overall shopping experience for customers.
- Built rapport with regular customers through friendly interactions, fostering loyalty to the store brand.
- Contributed to increased sales by promoting store loyalty programs and special offers to customers during checkout.
- Increased operational efficiency by assisting with restocking shelves and maintaining product displays when not attending to customers at the till.
- Maintained a well-organized workspace for improved efficiency during busy periods.
- Ensured compliance with company policies regarding refunds, exchanges, and discounts while processing transactions.
- Provided support to the sales team by cross-selling related products or services when appropriate during customer transactions.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
k'nect mobile
Junior Job
01.2021 - 05.2021
Job overview
- Company Overview: Proudly enabled by k'nect mobile, powered by Shoprite
- Www.knectmobile.co.za
- Problem solving in community
- Feeding the community
- Reporting water and electricity problems
- Working hand in hand with the councillor to help our community
- Helping the youth
- Coaching girls soccer
- Reporting social issues in our community
- Working with community to fight crime
- Proudly enabled by k'nect mobile, powered by Shoprite
- Www.knectmobile.co.za
- Reference: Lezette Van Der Merwe, Colleague, 0849960113
Skills
Order taking
Time management skills
Receipt and refund issuance
Excellent Written and verbal communication
Retail merchandising
Cash drawer management
Basic math skills
Point-of-sale system operation
Coaching and mentoring
Product knowledge
Money handling
Customer assistance
Customer Relations
Sales expertise
Stocking and replenishing
Guest inquiries
Product and service sales
Timeline
Till Operator
Woolworths
09.2021 - 02.2025
Junior Job
k'nect mobile
01.2021 - 05.2021