Coleen Gyanath
Durban, KwaZulu-Natal
Summary
Aspiring professional seeking opportunity within innovative, growth-focused organization that fosters challenging career development while leveraging diverse background and experiences.
Overview
14
14
years of professional experience
Work History
Service Planner Initial
Rentokil Initial
12.2022 - Current
- Key Responsibilities:
- Achieving 75% planning compliance in Initial Hygiene.
- Ensure delivery of productivity targets (initial 95 exchanges per day per technician).
- Ensure that all call complaints are loaded into CCM; all tickets must be actioned within 48 hours.
- Booking installations within 24 to 48 hours (emails, records).
- The National Accounts installations tracker must be 100% populated on installation dates.
- Attendance at weekly meetings.
- Evaluated impact of programmes and initiatives, identifying areas in need of improvement.
- National Accounts Treatment Report Tracker: 100% compliance monthly (Branch Results).
- State of service 98.5% (YTD).
- Ensure that no customer suffers from more than two consecutive missed services, as per ICabs.
- Ensure all technicians obtain customer signatures after completing a service - 85% Compliance
- Ensure that the Health and Safety representative and appointed staff are booked for meetings are blocked in the calendars.
- Ensure usage of service track application by technicians to achieve 90% compliance.
- Attend monthly branch meetings/Routine training sessions - Registers to be presented at month end
- Ensure removals are done within 60 days post termination date - Removal registers used
- Medical waste planning and reporting
- Training of new hires (interns in admin & operations )
- Balancing of Cost of sale reports on a monthly basis
- Product sale capturing
- Invoicing of product sales and once off jobbing
- Portfolio maintenance
- Attending to Customer complaints & queries
- Customer Retentions
- Management of service team
- Provided project coordination support to key work programmes.
- Management of stock relating to hygiene services
- Maintaining 100 % compliance on grids and reporting on a monthly basis
- Management of credits.
Transport Team Leader
Cargoserv Borderless Logistics
05.2019 - 04.2021
- Plan and coordinate transport operations
- Develop targets, standards and KPI's for all transport functions and processes
- Ensure the smooth and adequate flow of transport related information within the company
- To
- Facilitate other business operations
- Manage schedules and deadlines
- Monitor transport costs in line with planned activities
- Ensure seamless communications between suppliers and customer and the Cargo Serv
- Team
- Maintain all filling and retrieval systems for all transport divisions
- Ensure complete compliance to SOP, rules, regulations and laws by the transport team
- Ensure transport adhere to policies and regulations
- Achieves financial objectives by managing the department
- Improves program and service quality by devising new applications; updating procedures;
- Evaluating system results with users.
- Keep abreast with all organizational changes and business development
- Maintains continuity among corporate, division, and local work teams by documenting and
- Communicating actions, irregularities, and continuing needs.
- Maintains professional and technical knowledge by attending educational workshops;
- Benchmarking professional standards; reviewing professional publications; establishing
- Personal
- Networks.
- Maintain reporting to clients
- Maintain reporting from hauliers
- Maintain daily controller reporting
- Maintain the Export/Import schedule
- Ensure file are opened per transaction and as per SOP
- Master the transport pipeline schedule
- Forecast schedule
- Volumes schedule
- Manage all staff overtime including approvals and record keeping
- Ensure all financial reporting is up to date and in the correct format for weekly financial
- Meetings
- Follow up on payment to the company
- Follow up on POD collections
- Manage debtors and creditors
- Manage customer expectations
- Manage supplier expectations
- Oversee all invoicing
- Oversee file closure
- Produce monthly report per division
- Develop and audit quarterly a preferred suppliers list in accordance with SOP
- Manage month end closure for the department
- Assist in the preparation of the budget for the next fiscal period
- Company Liquidated
Transport Planner/Supply Chain Administrator-Supply Chain
Kerry Ingredients
05.2018 - 05.2019
- Distribution document control Management with Vendor (within SLA 3days local 7 days
- Upcountry)
- Ensuring Customer Service levels are maintained. e.g. SLA/KPI's
- Ensuring Deliveries conforming to Kerry standards - (Delivery Notes, Certificate of
- Analysis) and
- Invoices when required for a specific delivery.
- Indirect reports managed (day shift admin / checker) (POD's, Delivery notes etc.)
- Pallet management, CHEP within ERP provided
- Reporting - General (distribution/dispatch, POD's etc.)
- Manage schedules to transport vendors
- Housekeeping standards and audit readiness
- Fleet control, (licensing re-newel, cleanliness, servicing, log books, fuel cards, fuel
- Reconciliation -
- Etc.). Ensure all HACCP, Food Safety and ISO standards are maintained.
- Comply on daily SAP activities Daily checklists are completed and issues resolved.
- Identify and action any non-compliance issues with transport vendor
- Manage non-conformances
- Assist with OTIF (99%)
- POD upload process:manage, updated & reported on weekly (SAP)
- Manage trackers
- Manage Logistics & Warehousing Dashboard
- Assist returns process within SAP
- Dispute Investigations actioned timeously manner
- Dispatch tracking
- Document flow and standards maintained
- Workflow investigations
- Expedite - transactions e.g. invoice approvals
- Document Management - filing Audit ready
- SOP and process flow development data processing
- WOW within SAP to comply with agreed standards
- SRM management
- De briefing of drivers managed
- Reporting as required
- Attend Supply Chain Excellence calls
- Attend OTIF calls
- Attend customer complaints calls
- Manage 3PL drivers and assistants.
- Coordinate loads and daily planning (SAP)
- 3PL transporters managed
- Manage route and process with transport Vendor when placing bookings
- Manage schedule to Vendor and warehouse for distribution
- Transport complaints investigate, application of corrective actions
- Customer Complaints transport related recorded for traceability
- PGI's to be completed on daily dispatch.
- Daily billing and costings.
- Contract
Tariff Clerk -Rebate Department
Mass Discounters ta Game & Dion Wired
05.2015 - 12.2017
- Tariff an average of 75 to 100 items a day for 12 African countries
- Maintaining the tariff code database as per Customs Amendments i.e. duty changes
- Creating new
- And deleting old tariff codes.
- Verifying duty charges
- Assisting logistics managers with manual invoicing for stock movements across the border
- Price comparisons for buyers-manual spreadsheets that advise buyers if stock would be
- Cheaper
- Purchased from local suppliers or imported from other countries taking into consideration
- Duties
- Transport costs and supplier rebates.
- Trading terms -verifying contracts from new and existing suppliers
- Contract
Data Capturer -Raw Materials Warehouse
Nampak Flexibles
02.2015 - 03.2015
- Stock Take
- Introduction of Bar-Coding System (Transcollector)
- Printing of labels
- Inventory transfers on JDE
- Via Capital Outsourcing Group
Export Clerk/Inventory Controller/Logistics Coordinator /Debtors & Creditors Clerk
Africa Sunoil Refineries
03.2013 - 12.2014
- Invoicing on Pastel Partner, Sage Evolution & SAP
- Production (SAP)
- Goods Receipt Purchase Orders (SAP)
- AR & AP Invoicing (SAP)
- Accounting for gains and losses for goods in transit
- Administration of export documentation
- Issuing of delivery notes and load confirmation &
- Releases
- Coordinating transport locally and across the border
- Communicating with and handling customer orders and queries
- Reconciling accounts
- Collections
- Coordinating Inter branch transfers (bulk and finished product) nationally
- Managing the rental and utility accounts of 70 properties
- Writing cheques
- SARS Rebate register
- Petty Cash
Education
Matric -
Brindhaven Secondary
2006
Skills
- Supply chain planning
- Logistics coordination
- Inventory control
- Fleet management
- KPI tracking
- SAP reporting
- Service planning
Accomplishments
- Planner of the year KZN Region, 2024, Rentokil Initial
- Data Privacy Champion, 2025, Rentokil Initial
- KZN Health and Safety Secretary, 2025, Rentokil Initial
- Promoted to Transport Team Leader within a year, Cargoserv Logistics
- Achieving and maintaining 99% OTIF, Kerry ingredients
- Successful implementation of barcoding system, Nampak Flexibles
- Promoted twice within a year (Reception to export controller), Africa Sunoil Refineries
Personal Information
- Dependents: 1
- Marrital status :Widowed
- Criminal Offences: None
- Drivers License :Yes
- Own Vehichle : Yes
References
Available upon request
Timeline
Service Planner Initial
Rentokil Initial
12.2022 - Current
Transport Team Leader
Cargoserv Borderless Logistics
05.2019 - 04.2021
Transport Planner/Supply Chain Administrator-Supply Chain
Kerry Ingredients
05.2018 - 05.2019
Tariff Clerk -Rebate Department
Mass Discounters ta Game & Dion Wired
05.2015 - 12.2017
Data Capturer -Raw Materials Warehouse
Nampak Flexibles
02.2015 - 03.2015
Export Clerk/Inventory Controller/Logistics Coordinator /Debtors & Creditors Clerk
Africa Sunoil Refineries
03.2013 - 12.2014
Matric -
Brindhaven Secondary