Cohen Delevio Mudali
Key Account Manager
Richards Bay
Summary
Key Account Manager with a proven track record at Steel Plate Solutions, excelling in client relationship building. Skilled in sales tactics and account retention, I have achieved sales quotas while fostering loyalty through exceptional service. Adaptable and results-driven, I thrive in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Key Account Manager
Steel Plate Solutions
07.2023 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Supported sales and reporting for large and medium-sized accounts.
- Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
- Fostered strong client relationships, leading to increased loyalty and repeat business.
Sales Representative
Norbolt
04.2021 - 06.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Met sales targets through effective planning and goal setting.
Sales & Buying
KZN Tools & Engineering Supplies
05.2016 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Richards Bay Christian School
Richards Bay, South Africa 04.2001 -
Skills
Key account management
Client relationship building
Account management
Business development
Account retention
Sales tactics
Sales quota achievement
Timeline
Key Account Manager
Steel Plate Solutions
07.2023 - Current
Sales Representative
Norbolt
04.2021 - 06.2023
Sales & Buying
KZN Tools & Engineering Supplies
05.2016 - 04.2021
High School Diploma -
Richards Bay Christian School
04.2001 -
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