Cody Stevens
Network Engineer
Cape Town
Summary
Results-driven Network Engineer with 6 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
6
6
Certificates
Work History
Network Engineer
Altron Systems Integration
Cape Town
06.2018 - Current
- Provided network support services for devices such as switches, routers, access points and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Performed troubleshooting for Alcatel Lucent, Nokia and Cisco.
Service Desk Analyst
Dimension Data MEA
Cape Town
12.2016 - 05.2018
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- First line support and data gathering of incidents.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
IT Technician
Incredible Connection
East London
12.2011 - 01.2015
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Linked computers to network and peripheral equipment.
Education
CCNA, CCNP, ITE, Wireless + - Cisco Networking Academy
Cape Peninsula University of Technology
Cape Town 01.2015 - 11.2016
Skills
VLAN aggregation
Remote work support
Layer-2/3 protocols
IT best practice framework expertise
PVST and MST knowledge
Strong troubleshooting skills
Verbal and written communication
Cisco router and switch security
Networking and routing protocol expertise
Certification
AWS Certified Cloud Practitioner
Hobbies
Trail running
Hiking
Reading non-fiction
Timeline
EXTREME SWITCHING – INSTALLATION AND CONFIGURATION
01-2023
AWS Certified Cloud Practitioner
11-2022
HCIP-Cloud Service Solutions Architect
10-2022
HCIA-Cloud Service
08-2022
ECS – Campus Exos
11-2021
Nokia Network Routing Specialist I (NRS I) Certification
07-2021
Network Engineer
Altron Systems Integration
06.2018 - Current
Service Desk Analyst
Dimension Data MEA
12.2016 - 05.2018
CCNA, CCNP, ITE, Wireless + - Cisco Networking Academy
Cape Peninsula University of Technology
01.2015 - 11.2016
IT Technician
Incredible Connection
12.2011 - 01.2015