Cody Stevens
Network Engineer
Cape Town
Summary
Results-driven Network Engineer with 6 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
6
6
Certificates
Work History
Network Engineer
Altron Systems Integration
Cape Town
2018.06 - Current
- Provided network support services for devices such as switches, routers, access points and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Performed troubleshooting for Alcatel Lucent, Nokia and Cisco.
Service Desk Analyst
Dimension Data MEA
Cape Town
2016.12 - 2018.05
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- First line support and data gathering of incidents.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
IT Technician
Incredible Connection
East London
2011.12 - 2015.01
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Linked computers to network and peripheral equipment.
Education
CCNA, CCNP, ITE, Wireless + - Cisco Networking Academy
Cape Peninsula University of Technology
Cape Town 2015.01 - 2016.11
Skills
VLAN aggregation
Certification
AWS Certified Cloud Practitioner
Hobbies
Trail running
Hiking
Reading non-fiction
Timeline
EXTREME SWITCHING – INSTALLATION AND CONFIGURATION
2023-01
AWS Certified Cloud Practitioner
2022-11
HCIP-Cloud Service Solutions Architect
2022-10
HCIA-Cloud Service
2022-08
ECS – Campus Exos
2021-11
Nokia Network Routing Specialist I (NRS I) Certification
2021-07
Network Engineer
Altron Systems Integration
2018.06 - Current
Service Desk Analyst
Dimension Data MEA
2016.12 - 2018.05
CCNA, CCNP, ITE, Wireless + - Cisco Networking Academy
Cape Peninsula University of Technology
2015.01 - 2016.11
IT Technician
Incredible Connection
2011.12 - 2015.01
Similar Profiles
Phumzile NhlapoPhumzile Nhlapo
Acting Junior Accountant at Altron TMT/ Altron Systems IntegrationActing Junior Accountant at Altron TMT/ Altron Systems Integration
Ishvin NanaIshvin Nana
Incident Management Agent at Altron Systems Integration | Standard BankIncident Management Agent at Altron Systems Integration | Standard Bank
Moloko SehataMoloko Sehata
Systems Engineer Trainee at Altron Systems IntergrationSystems Engineer Trainee at Altron Systems Intergration