codey blake van der rheede
Customer Service Agent
Mitchell’s Plain
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adapt at exploring different solutions to address customer needs effectively.
Overview
1
1
years of professional experience
2022
2022
years of post-secondary education
Work History
Customer Service Representative
Tech Mahindra
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Mechanic Assistant
Family businesses
02.2017 - Current
- Experience learnt: People skills, time management
- Key responsibilities: taking care of smaller tasks
Lead Trumpeter
Moravian Church Music Band
01.2017 - Current
- Experience learnt: Patience, Creativity and Leadership
- Performances: Church and BBSA Festival (Cape Town, Elim and Mammary)
Lead Trumpeter
Steenberg High School Music Band
02.2018 - 09.2022
- Experience learnt: Leadership Skills and Patience
- Performances: Baxter Theater and Arts Cape
Education
Grade 12 -
Steenberg High School
Musician course - Grade 6
SANDF School of Military Music
Certificate Program - Music Literacy
Stellenbosch University
Skills
Customer service
Timeline
Customer Service Representative
Tech Mahindra
10.2024 - Current
Lead Trumpeter
Steenberg High School Music Band
02.2018 - 09.2022
Mechanic Assistant
Family businesses
02.2017 - Current
Lead Trumpeter
Moravian Church Music Band
01.2017 - Current
Musician course - Grade 6
SANDF School of Military Music
Certificate Program - Music Literacy
Stellenbosch University
Grade 12 -
Steenberg High School
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