CM PEREIRA DA COSTA
Senior Tech Delivery Lead
ROODEPOORT,GAUTENG
Summary
Accomplished and versatile professional with extensive experience in project management, project delivery, business process improvement, and process automation at operational levels. Currently leading tech delivery initiatives within the CRM and Voice Technology Tech Delivery Team at Absa. Expertise includes system enhancements, developing specifications for new products, and maintaining strong stakeholder relationships. Proficient in facilitation, directing organizational projects, change management, and preparing management reports. Demonstrates strong communication, interpersonal, analytical, and leadership skills with a proven track record of success in fast-paced, deadline-driven environments.
Overview
30
30
years of professional experience
Work History
Tech Delivery Lead
01.2023 - Current
- Absa CRM and Voice Technology
- Spearheading strategic and BAU initiatives, including Avaya POM Dialer Upgrade, Avaya CM8 to CM10 Upgrade, and Verint Speech Analytics and Automated QAM.
Project Manager
06.2022 - 12.2022
- Absa Channel Infrastructure and Change
- Managed AWS Proof of Value Project testing Amazon Connect and Contact Lens.
Project Manager
04.2020 - 05.2022
- Absa Virtual Channels
- Led WFM Desktop Analytics Project, Voice Biometrics Free Speech Roll-out, and Tracking Tool Decommissioning Project.
Robotics Product Owner and Delivery Manager
Absa Africa Technology
08.2016 - 03.2020
- Managed a team of developers and business analysts for robotic process automation using Blue Prism and open-source platforms.
Senior Consultant
OIM International
07.2010 - 07.2016
- Conducted as-is process analysis, documented functional specifications, and led user training and UAT.
Senior Consultant
Barclays, WIMI Africa Technology
07.2012 - 03.2016
- Implemented Banc-assurance for Barclays in Africa, managing projects in Botswana, Kenya, and Zambia.
Senior Consultant
Burger Kaiser and Associates
01.2010 - 06.2010
- Managed ABSA Life – Simunye Project AWD Workflow Implementation and Exergy integration.
Senior Consultant
Rethink Management Consulting (Pty) Ltd
09.1999 - 12.2009
- Conducted as-is process analysis, documentation, user training, and UAT.
Senior Business Analyst
Abraxas Technologies
03.1998 - 08.1999
- Managed various projects focusing on business process improvements and system implementations.
Business Analyst
Sage Life
04.1996 - 03.1998
- Conducted business analysis and managed individual operations information systems.
Departmental Head
Sage Life
04.1995 - 04.1996
- Managed Policy Document Issue Department and Sales Administration/Customer Liaison.
Deputy Departmental Head
Sage
02.1992 - 04.1995
- Life
- Led Data Capture Section and managed team operations.
Senior Clerk
Sage Life
10.1989 - 02.1992
- Managed clerical tasks and supported departmental operations.
Clerk
Old Mutual
04.1986 - 09.1989
- Conducted clerical tasks and supported business operations.
Clerk
Volkskas Market
Johannesburg
01.1985 - 04.1986
- Managed clerical tasks and supported business operations
- Courses and training completed
Education
Student Certified SAFe 5 and 6 Product Owner/Product Manager Intermediary Certificate in Insurance Studies (ICIS) Higher Certificate in Project Management - undefined
Damelin College
Diploma - Business Analysis for UiPath Robotics
AWS Cloud Practitioner Essentials Training Certificate - undefined
Grade 12 National Senior Certificate - undefined
CM PEREIRA DA COSTA
Skills
- WWW
- Skills
- Tech Delivery Leadership
- Project Management
- Business Analysis
- Business Process Re-engineering
- User Training
- Methodology Documentation
- Workflow Analysis
- JAD Facilitation
- Functional Specification Development
- System Implementations
- System Support & Testing
- Robotics: Blue Prism and Open-Source Technology
- Agile Methodologies (Scrum, Kanban)
- Stakeholder Engagement
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- MS Project
- MS Visio
- Internet Proficiency
Accomplishments
- Data Analysis and Database Relationships
- JAD Facilitation
- ITIL
- Control
- AWD Workflow
- Lean Six Sigma – Green Belt
- Mindkey Workflow Solutions
- Blue Prism Robotics
- Barclays Agile and Lean
- Product Owner
- FTI Business Analysis BABOK Exam Preparation Course
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tech Delivery Lead
01.2023 - Current
Project Manager
06.2022 - 12.2022
Project Manager
04.2020 - 05.2022
Robotics Product Owner and Delivery Manager
Absa Africa Technology
08.2016 - 03.2020
Senior Consultant
Barclays, WIMI Africa Technology
07.2012 - 03.2016
Senior Consultant
OIM International
07.2010 - 07.2016
Senior Consultant
Burger Kaiser and Associates
01.2010 - 06.2010
Senior Consultant
Rethink Management Consulting (Pty) Ltd
09.1999 - 12.2009
Senior Business Analyst
Abraxas Technologies
03.1998 - 08.1999
Business Analyst
Sage Life
04.1996 - 03.1998
Departmental Head
Sage Life
04.1995 - 04.1996
Deputy Departmental Head
Sage
02.1992 - 04.1995
Senior Clerk
Sage Life
10.1989 - 02.1992
Clerk
Old Mutual
04.1986 - 09.1989
Clerk
Volkskas Market
01.1985 - 04.1986
Student Certified SAFe 5 and 6 Product Owner/Product Manager Intermediary Certificate in Insurance Studies (ICIS) Higher Certificate in Project Management - undefined
Damelin College
Diploma - Business Analysis for UiPath Robotics
AWS Cloud Practitioner Essentials Training Certificate - undefined
Grade 12 National Senior Certificate - undefined
CM PEREIRA DA COSTA
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