CM PEREIRA DA COSTA
Senior Tech Delivery Lead
ROODEPOORT,GAUTENG
Summary
Accomplished and versatile professional with extensive experience in project management, project delivery, business process improvement, and process automation at operational levels. Currently leading tech delivery initiatives within the CRM and Voice Technology Tech Delivery Team at Absa. Expertise includes system enhancements, developing specifications for new products, and maintaining strong stakeholder relationships. Proficient in facilitation, directing organizational projects, change management, and preparing management reports. Demonstrates strong communication, interpersonal, analytical, and leadership skills with a proven track record of success in fast-paced, deadline-driven environments.
Overview
30
30
years of professional experience
Work History
Tech Delivery Lead
2023.01 - Current
- Absa CRM and Voice Technology
- Spearheading strategic and BAU initiatives, including Avaya POM Dialer Upgrade, Avaya CM8 to CM10 Upgrade, and Verint Speech Analytics and Automated QAM.
Project Manager
2022.06 - 2022.12
- Absa Channel Infrastructure and Change
- Managed AWS Proof of Value Project testing Amazon Connect and Contact Lens.
Project Manager
2020.04 - 2022.05
- Absa Virtual Channels
- Led WFM Desktop Analytics Project, Voice Biometrics Free Speech Roll-out, and Tracking Tool Decommissioning Project.
Robotics Product Owner and Delivery Manager
Absa Africa Technology
2016.08 - 2020.03
- Managed a team of developers and business analysts for robotic process automation using Blue Prism and open-source platforms.
Senior Consultant
OIM International
2010.07 - 2016.07
- Conducted as-is process analysis, documented functional specifications, and led user training and UAT.
Senior Consultant
Barclays, WIMI Africa Technology
2012.07 - 2016.03
- Implemented Banc-assurance for Barclays in Africa, managing projects in Botswana, Kenya, and Zambia.
Senior Consultant
Burger Kaiser and Associates
2010.01 - 2010.06
- Managed ABSA Life – Simunye Project AWD Workflow Implementation and Exergy integration.
Senior Consultant
Rethink Management Consulting (Pty) Ltd
1999.09 - 2009.12
- Conducted as-is process analysis, documentation, user training, and UAT.
Senior Business Analyst
Abraxas Technologies
1998.03 - 1999.08
- Managed various projects focusing on business process improvements and system implementations.
Business Analyst
Sage Life
1996.04 - 1998.03
- Conducted business analysis and managed individual operations information systems.
Departmental Head
Sage Life
1995.04 - 1996.04
- Managed Policy Document Issue Department and Sales Administration/Customer Liaison.
Deputy Departmental Head
Sage
1992.02 - 1995.04
- Life
- Led Data Capture Section and managed team operations.
Senior Clerk
Sage Life
1989.10 - 1992.02
- Managed clerical tasks and supported departmental operations.
Clerk
Old Mutual
1986.04 - 1989.09
- Conducted clerical tasks and supported business operations.
Clerk
Volkskas Market
Johannesburg
1985.01 - 1986.04
- Managed clerical tasks and supported business operations
- Courses and training completed
Education
Student Certified SAFe 5 and 6 Product Owner/Product Manager Intermediary Certificate in Insurance Studies (ICIS) Higher Certificate in Project Management - undefined
Damelin College
Diploma - Business Analysis for UiPath Robotics
AWS Cloud Practitioner Essentials Training Certificate - undefined
Grade 12 National Senior Certificate - undefined
CM PEREIRA DA COSTA
Skills
- WWW
- Skills
- Tech Delivery Leadership
- Project Management
- Business Analysis
- Business Process Re-engineering
- User Training
- Methodology Documentation
- Workflow Analysis
- JAD Facilitation
- Functional Specification Development
- System Implementations
- System Support & Testing
- Robotics: Blue Prism and Open-Source Technology
- Agile Methodologies (Scrum, Kanban)
- Stakeholder Engagement
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- MS Project
- MS Visio
- Internet Proficiency
Accomplishments
- Data Analysis and Database Relationships
- JAD Facilitation
- ITIL
- Control
- AWD Workflow
- Lean Six Sigma – Green Belt
- Mindkey Workflow Solutions
- Blue Prism Robotics
- Barclays Agile and Lean
- Product Owner
- FTI Business Analysis BABOK Exam Preparation Course
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tech Delivery Lead
2023.01 - Current
Project Manager
2022.06 - 2022.12
Project Manager
2020.04 - 2022.05
Robotics Product Owner and Delivery Manager
Absa Africa Technology
2016.08 - 2020.03
Senior Consultant
Barclays, WIMI Africa Technology
2012.07 - 2016.03
Senior Consultant
OIM International
2010.07 - 2016.07
Senior Consultant
Burger Kaiser and Associates
2010.01 - 2010.06
Senior Consultant
Rethink Management Consulting (Pty) Ltd
1999.09 - 2009.12
Senior Business Analyst
Abraxas Technologies
1998.03 - 1999.08
Business Analyst
Sage Life
1996.04 - 1998.03
Departmental Head
Sage Life
1995.04 - 1996.04
Deputy Departmental Head
Sage
1992.02 - 1995.04
Senior Clerk
Sage Life
1989.10 - 1992.02
Clerk
Old Mutual
1986.04 - 1989.09
Clerk
Volkskas Market
1985.01 - 1986.04
Student Certified SAFe 5 and 6 Product Owner/Product Manager Intermediary Certificate in Insurance Studies (ICIS) Higher Certificate in Project Management - undefined
Damelin College
Diploma - Business Analysis for UiPath Robotics
AWS Cloud Practitioner Essentials Training Certificate - undefined
Grade 12 National Senior Certificate - undefined
CM PEREIRA DA COSTA