Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Work Availability
Timeline
AssistantManager
CM PEREIRA DA COSTA

CM PEREIRA DA COSTA

Senior Tech Delivery Lead
ROODEPOORT,GAUTENG

Summary

Accomplished and versatile professional with extensive experience in project management, project delivery, business process improvement, and process automation at operational levels. Currently leading tech delivery initiatives within the CRM and Voice Technology Tech Delivery Team at Absa. Expertise includes system enhancements, developing specifications for new products, and maintaining strong stakeholder relationships. Proficient in facilitation, directing organizational projects, change management, and preparing management reports. Demonstrates strong communication, interpersonal, analytical, and leadership skills with a proven track record of success in fast-paced, deadline-driven environments.

Overview

30
30
years of professional experience

Work History

Tech Delivery Lead

01.2023 - Current
  • Absa CRM and Voice Technology
  • Spearheading strategic and BAU initiatives, including Avaya POM Dialer Upgrade, Avaya CM8 to CM10 Upgrade, and Verint Speech Analytics and Automated QAM.

Project Manager

06.2022 - 12.2022
  • Absa Channel Infrastructure and Change
  • Managed AWS Proof of Value Project testing Amazon Connect and Contact Lens.

Project Manager

04.2020 - 05.2022
  • Absa Virtual Channels
  • Led WFM Desktop Analytics Project, Voice Biometrics Free Speech Roll-out, and Tracking Tool Decommissioning Project.

Robotics Product Owner and Delivery Manager

Absa Africa Technology
08.2016 - 03.2020
  • Managed a team of developers and business analysts for robotic process automation using Blue Prism and open-source platforms.

Senior Consultant

OIM International
07.2010 - 07.2016
  • Conducted as-is process analysis, documented functional specifications, and led user training and UAT.

Senior Consultant

Barclays, WIMI Africa Technology
07.2012 - 03.2016
  • Implemented Banc-assurance for Barclays in Africa, managing projects in Botswana, Kenya, and Zambia.

Senior Consultant

Burger Kaiser and Associates
01.2010 - 06.2010
  • Managed ABSA Life – Simunye Project AWD Workflow Implementation and Exergy integration.

Senior Consultant

Rethink Management Consulting (Pty) Ltd
09.1999 - 12.2009
  • Conducted as-is process analysis, documentation, user training, and UAT.

Senior Business Analyst

Abraxas Technologies
03.1998 - 08.1999
  • Managed various projects focusing on business process improvements and system implementations.

Business Analyst

Sage Life
04.1996 - 03.1998
  • Conducted business analysis and managed individual operations information systems.

Departmental Head

Sage Life
04.1995 - 04.1996
  • Managed Policy Document Issue Department and Sales Administration/Customer Liaison.

Deputy Departmental Head

Sage
02.1992 - 04.1995
  • Life
  • Led Data Capture Section and managed team operations.

Senior Clerk

Sage Life
10.1989 - 02.1992
  • Managed clerical tasks and supported departmental operations.

Clerk

Old Mutual
04.1986 - 09.1989
  • Conducted clerical tasks and supported business operations.

Clerk

Volkskas Market
Johannesburg
01.1985 - 04.1986
  • Managed clerical tasks and supported business operations
  • Courses and training completed

Education

Student Certified SAFe 5 and 6 Product Owner/Product Manager Intermediary Certificate in Insurance Studies (ICIS) Higher Certificate in Project Management - undefined

Damelin College

Diploma - Business Analysis for UiPath Robotics

AWS Cloud Practitioner Essentials Training Certificate - undefined

Grade 12 National Senior Certificate - undefined

CM PEREIRA DA COSTA

Skills

  • WWW
  • Skills
  • Tech Delivery Leadership
  • Project Management
  • Business Analysis
  • Business Process Re-engineering
  • User Training
  • Methodology Documentation
  • Workflow Analysis
  • JAD Facilitation
  • Functional Specification Development
  • System Implementations
  • System Support & Testing
  • Robotics: Blue Prism and Open-Source Technology
  • Agile Methodologies (Scrum, Kanban)
  • Stakeholder Engagement
  • Microsoft Word
  • Excel
  • Outlook
  • PowerPoint
  • MS Project
  • MS Visio
  • Internet Proficiency

Accomplishments

  • Data Analysis and Database Relationships
  • JAD Facilitation
  • ITIL
  • Control
  • AWD Workflow
  • Lean Six Sigma – Green Belt
  • Mindkey Workflow Solutions
  • Blue Prism Robotics
  • Barclays Agile and Lean
  • Product Owner
  • FTI Business Analysis BABOK Exam Preparation Course

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Tech Delivery Lead

01.2023 - Current

Project Manager

06.2022 - 12.2022

Project Manager

04.2020 - 05.2022

Robotics Product Owner and Delivery Manager

Absa Africa Technology
08.2016 - 03.2020

Senior Consultant

Barclays, WIMI Africa Technology
07.2012 - 03.2016

Senior Consultant

OIM International
07.2010 - 07.2016

Senior Consultant

Burger Kaiser and Associates
01.2010 - 06.2010

Senior Consultant

Rethink Management Consulting (Pty) Ltd
09.1999 - 12.2009

Senior Business Analyst

Abraxas Technologies
03.1998 - 08.1999

Business Analyst

Sage Life
04.1996 - 03.1998

Departmental Head

Sage Life
04.1995 - 04.1996

Deputy Departmental Head

Sage
02.1992 - 04.1995

Senior Clerk

Sage Life
10.1989 - 02.1992

Clerk

Old Mutual
04.1986 - 09.1989

Clerk

Volkskas Market
01.1985 - 04.1986

Student Certified SAFe 5 and 6 Product Owner/Product Manager Intermediary Certificate in Insurance Studies (ICIS) Higher Certificate in Project Management - undefined

Damelin College

Diploma - Business Analysis for UiPath Robotics

AWS Cloud Practitioner Essentials Training Certificate - undefined

Grade 12 National Senior Certificate - undefined

CM PEREIRA DA COSTA

Similar Profiles

CREATE PROFILE
CM PEREIRA DA COSTASenior Tech Delivery Lead