Summary
Overview
Work History
Education
Skills
Knowledge And Skills
Summary Of Previous Roles
Training And Professional Development
Personal Information
References
Timeline
Generic
Clyde Mofokeng

Clyde Mofokeng

Roodepoort

Summary

Highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding customer service, quality assurance. He has acquired eighteen years’ experience within the Aviation, Freight industry and five years within the FMCG industry. Acquired extensive knowledge of Import & Export, Clearing and Forwarding, Dangerous Goods, Compliance, Health and Safety and Logistics. He is quick learner who can absorb new ideas and is experienced in customer service, quality assurance, compliance and organising a wide range of administrative activities. Well organised and an excellent team player with a proven ability to work proactively in a complex and busy office environment.

Overview

25
25
years of professional experience

Work History

National Quality Assurer

South African Airways Cargo
04.2004 - 10.2020
  • Responsible for conducting Compliance Assessments at all Domestic and International Stations in line with IOSA Operational Standards and regulatory requirements
  • Furthermore, responsible for ensuring that any Operational changes as per IOSA standards are incorporated into the Operational instructions (Manuals) and Assessments checklist are updated accordingly
  • Conduct quarterly Safety compliance assessments at ORTIA and maintain record thereof; report non compliances to business and submit to South African Civil Aviation Authority (CAA) where applicable
  • Respond to all internal and/or external customer related queries timeously
  • Capture data as required for reporting purposes against relevant standards and procedures
  • Arrange shipment of dangerous goods and miscellaneous goods
  • Tracking and Tracing of goods
  • Approval of international and domestic cargo according to IATA rules and regulations
  • Distribution of IATA regulations manual to relevant departments
  • Capturing customer information on I-cargo/ Cargo wise
  • Framing entries for Air, Road Imports & Exports shipments
  • Compile monthly DG/Security awareness compliance report and distribute to all stakeholders
  • Maintain a healthy and safe place to work by complying to standards and regulations
  • Customs clearing and forwarding services
  • Liaise with International and Domestic stakeholders to resolve customer queries
  • Budget for office suppliers (Stationery).

Sales Representative - Pack ‘n Stack Sales Merchandising

11.1999 - 04.2004

Assistant Rep/Merchandiser - SDS Merchandising

11.1997 - 10.1999

Researcher (Banking Info) - Research International

03.1996 - 11.1997

Education

University of South Africa (UNISA)
01.2016

Skills

  • Operational Excellence
  • ISO Standards
  • Corrective Actions
  • Six Sigma Methodologies
  • Quality Management Systems
  • Customer Satisfaction
  • Preventive Actions
  • Customer Service
  • Report Writing
  • Self Motivation

Knowledge And Skills

  • Excellent Time management skills
  • Planning and Organizing skills
  • Excellent communication skills (verbal and written)
  • Client centricity
  • Knowledge of and experience in the SAA Airport Operations
  • Passion for serving

Summary Of Previous Roles

  • Sales Representative - Pack ‘n Stack Sales Merchandising, 11/1999 - 04/2004
  • Assistant Rep/Merchandiser - SDS Merchandising, 11/1997 - 10/1999
  • Researcher (Banking Info) - Research International, 03/1996 - 11/1997

Training And Professional Development

  • Tshwane University of Technology, Certificate In Airline Practice, 2006
  • SAA Development, Dangerous Goods Cat 6, 2015
  • SAA Development, Dangerous Goods Cat 8, 2014
  • SAA Development, Cargo 1 & 2, 2006
  • SAA Development, Airside Safety Rules 7 Reg For Apron Users, 2014
  • SAA Development, Live Animals, 2014
  • SAA Development, Perishable Cargo, 2014
  • SAA Development, Office 2010 (Advance PowerPoint, Excel and Word), 2007
  • High School Qualifications, Athlone Boys High, 1995 - matriculated, English, Afrikaans, Biology, Geography, Business Economics, History

Personal Information

  • ID Number: 771112529608
  • License: Code 10 (C1) and PDP

References

Available On Request

Timeline

National Quality Assurer

South African Airways Cargo
04.2004 - 10.2020

Sales Representative - Pack ‘n Stack Sales Merchandising

11.1999 - 04.2004

Assistant Rep/Merchandiser - SDS Merchandising

11.1997 - 10.1999

Researcher (Banking Info) - Research International

03.1996 - 11.1997

University of South Africa (UNISA)
Clyde Mofokeng