Clyde Letswalo
Omni-Channel Relationship Consultant
Midrand
Summary
Detail-oriented professional with strong communication and teamwork skills, committed to enhancing organizational success. Quick learner and adaptable problem-solver, ready to leverage expertise and contribute effectively to team objectives.
Overview
3
3
Languages
15
15
years of professional experience
Work History
DSTV FIBRE AND FLTE SPECIALIST
Multichoice
01.2024 - Current
- Troubleshot and fixed customer faults, major cable breaks, and reinstalled and tested fibre lines at specific locations.
- Loaded new customers and scheduled installations for new accounts through FNO service providers.
- Assisting FLTE customers with allocation of data and resolving any technical related queries on their routers.
- Logged new and faulty routers for collection and replacement.
- Took ownership of escalations and provided feedback for each escalated query within the designated turnaround time.
SOCIAL MEDIA COORDINATOR
Multichoice
01.2017 - Current
- Engaged customers through live chat and Facebook on active campaigns and service disruptions to enhance communication.
- Engaged customers via live chat and social media on campaigns and issues.
- Took ownership of team interactions and managed queries end-to-end to deliver a world-class client service experience.
- Communicated with clients through omni-channel platforms including telephone, mail, email, messaging app, and social media to provide support.
- Facilitated customer interactions through live chat and social media platforms for ongoing campaigns and service-related issues.
OMNI-CHANNEL RELATIONSHIP CONSULTANT
Multichoice
06.2014 - Current
- Engaged customers telephonically on active campaigns and service disruptions, improving overall customer satisfaction.
- Generated quality leads, contributing to higher conversion ratios.
- Identified selling, cross-selling, and upselling opportunities for DStv products during customer interactions, increasing revenue potential.
- Drive customer engagement by promoting self-service and digital platforms.
- Leverage relevant tools to provide product, system, and process knowledge to customers.
- Assist customers with technical, billing, and general inquiries.
- Update customer details accurately during all customer contacts.
- Collaborate within a team to meet and exceed performance objectives.
Validation Clerk(secondment )
MultiChoice
09.2025 - 03.2026
- Processed customer transactions efficiently, ensuring accuracy and timely service.
- Coordinated daily workflow to optimize staff productivity and enhance service delivery.
- Managed inventory records, maintaining precise documentation of stock levels.
- Assisted in training new staff on operational procedures and customer service standards.
DEBT COLLECTOR
African BANK
01.2012 - 12.2012
- Contacted clients with overdue accounts, securing timely payments.
- Developed and implemented tailored payment plans, enhancing account resolution rates.
- Monitored and managed assigned accounts, optimizing debt recovery processes.
Education
Bachelor of Public Management - Public Administration
Richfield College
MidrandHIGHER NATIONAL CERTIFICATE - SUPPLY CHAIN NQF LEVEL 4
IFUNDI
Sandton01-2024
Skills
Critical analysis
Professionalism and strong work ethic
Customer relations
Expert problem solving
Analytical thinking
Fiber optics installation
Timeline
Validation Clerk(secondment )
MultiChoice
09.2025 - 03.2026
DSTV FIBRE AND FLTE SPECIALIST
Multichoice
01.2024 - Current
SOCIAL MEDIA COORDINATOR
Multichoice
01.2017 - Current
OMNI-CHANNEL RELATIONSHIP CONSULTANT
Multichoice
06.2014 - Current
DEBT COLLECTOR
African BANK
01.2012 - 12.2012
Bachelor of Public Management - Public Administration
Richfield College
HIGHER NATIONAL CERTIFICATE - SUPPLY CHAIN NQF LEVEL 4
IFUNDI
DRIVING LICENSE
Driving license category C1