CLYDE JASON JONKER
IT Support Specialist
Johannesburg
Summary
Experienced Systems Technician with a robust background in IT support, network management, and customer service across various industries. Demonstrates strong organisational skills, technical proficiency, and a customer-centric approach. Proven ability to troubleshoot complex issues, manage software deployments, and maintain high standards of system performance. Adept at remote support, Active Directory management, and Microsoft 365 administration. Career goal: To leverage extensive technical expertise to drive innovative solutions and enhance system efficiency in a dynamic IT environment. IT professional focused on maintaining and troubleshooting computer systems and networks. Expertise in hardware and software installations, network configurations, and providing technical support to end-users. Strong problem-solving skills and ability to ensure smooth and secure IT operations.
Professional Systems Technician with strong technical skills in network configuration, hardware troubleshooting, and software installation. Known for effective collaboration within teams, adapting to changing requirements, and delivering reliable results. Adept at diagnosing issues and implementing solutions to enhance system performance and efficiency. Recognized for integrity, reliability, and proactive approach to problem-solving.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented technology professional prepared to excel in system maintenance and troubleshooting. Background includes ensuring system reliability and efficiency through effective problem resolution and technical expertise. Known for strong team collaboration and adaptability to changing project needs, consistently leveraging skills in diagnostics and system optimization to deliver results.
Overview
27
27
years of professional experience
4
4
Certificates
2
2
Languages
Work History
Systems Technician
Empact Group
08.2014 - 10.2025
- I provide IT support for clients remotely or at a client site.
- Find fixes, workarounds, and final solutions by troubleshooting issues while providing exemplary customer service.
- I am technically capable, a self-starter, and possess strong organisational and customer service skills.
- Active Directory and account creation are necessary.
- Managing and maintaining networks.
- We are required to travel to client sites, work weekends or after hours, and work mandatory overtime when necessary.
- I have experience with remote software.
- Microsoft Intune and Microsoft 365.
- Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
- Operated, maintained and troubleshot network systems.
- Participated in on-call rotations to provide critical system support, resolving issues to minimise downtime.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Maintained current library of best practices, provisioning and configuration system guidelines.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Analysed user feedback to continuously refine systems, improving user satisfaction and engagement.
- Managed system-wide operating system and software deployments and related upgrade problems.
- Installed and configured hardware and software systems to enhance operational efficiency.
- Diagnosed and resolved technical issues, ensuring minimal disruption to workflows.
- Conducted system upgrades and maintenance, improving performance and reliability.
- Collaborated with cross-functional teams to streamline processes and optimize system usage.
- Established effective relationships with vendors, negotiating favorable contracts that contributed towards operational cost reductions.
- Ensured system integrity and security by regularly updating software and applying necessary patches, reducing vulnerability to cyber attacks.
- Acted as a reliable point of contact for all IT-related matters, effectively resolving technical issues to maintain overall system stability and functionality.
- Installed and wired system devices using standard product setup and electrical knowledge.
- Increased user satisfaction by providing timely and accurate technical support, resolving issues on first call whenever possible.
- Streamlined helpdesk operations, providing timely technical support to endusers.
- Managed software licenses to maintain compliance with industry regulations and avoid costly penalties.
- Explained to customers and demonstrated how specific system works.
- Provided expert advice on technology best practices to management, informing strategic decision-making processes related to IT investments.
Helpdesk Support Technician
GAAP Point Of Sale
12.2012 - 08.2014
- Company Overview: Point Of Sale
- Troubleshoot all IT-related issues by obtaining required information from the customer through remote support, telephonically or Email.
- Report any hardware failures that will need an onsitl technician to attend to, Only after thoroughly troubleshooting via remote support.
- Making sure all calls on the our helpdesk ticketing
- system are resolved within SLA. All unresolved calls that are awaiting any hardware replacements are put on hold.
- Provide excellent customer service to the clients
- Follow up with the customers on a regular basis
- Maintain a record of common issues related to customer complaints and report them to higher management
- Determine potential issues and get them resolved as the KFC and other outlets could not afford to have any IT issues.
- Suggest improvements, and preventative maintenance was vital in making sure the infrastructure stays up to date and running smoothly.
- Ensure that all the issues are resolved on time.
- Point Of Sale
Systems Technician
BCX
01.2011 - 12.2012
- Responding to queries on the phone, via email, in person, or through remote access
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
- Training computer users
- Training other staff on troubleshooting and diagnosing problems
- Gaining feedback from customers to improve training methods
- Writing and editing training manuals
- Running reports and analysing common complaints and problems.
- Provided technical support and training to staff, fostering a knowledgeable workforce.
- Developed and implemented standard operating procedures for system troubleshooting.
- Monitored system performance and identified areas for improvement, contributing to strategic planning.
- Led projects to integrate new technologies, enhancing overall system capabilities.
Onsite Manager
Shell Petroleum
06.2010 - 09.2012
- Company Overview: Facilities Management
- Maintenance and administration of all IT operating systems
- Building leadership, professional development, and functional capabilities of all personnel
- Train, motivate, and supervise staff
- Operational Management - stock management, maintenance management, operations planning, logistics management
- Ensure sufficient supply of products at the depot and efficient housekeeping
- Ensure efficient housekeeping
- Ensure excellent customer service and compliance with service level agreements
- Financial Management.
- Facilities Management
- Provided technical support for POS systems, ensuring optimal functionality and user satisfaction.
- Diagnosed and resolved hardware and software issues to maintain system integrity.
- Assisted users with software navigation, enhancing operational efficiency and user experience.Onsite
- Managed ticketing system, prioritizing and tracking support requests for timely resolution.
Automotive Electrician
ZF Auto Electrical
01.2008 - 05.2010
Systems Technician
UCS
01.2001 - 12.2007
- Onsite support at Engen, Sasol, and Shell service stations for all POS systems.
- Assisting dealers in the efficient running of their businesses with regard to the forecourt, as well as the back office.
- Responsible for the initial PC installation of the oil company's filling station, as well as all maintenance thereof.
- Telephonic support and troubleshooting of all IT-related queries regarding software, hardware, and other issues.
- Gained on-site experience in Windows XP, Vista, and 7.
- Including back-office accounting software that assists in the smooth running of the business.
- Operated, maintained and troubleshot network systems.
- Analysed root causes of reported, escalated and reoccurring network problems.
- Installed new hardware compliant with operating systems.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Analysed user feedback to continuously refine systems, improving user satisfaction and engagement.
HV Electrical Apprentice
Baymont Group
01.1999 - 02.2001
- Test, repair, and maintain all high voltage equipment in substations
- Ensure existing wiring and connections meet standards and are not at risk of being damaged.
Education
No Degree - IT Support Technician
CTI
Randburg, South Africa 04.2001 -
Skills
Strong organisational and time management skills
Certification
CompTIA A+
Timeline
Systems Technician
Empact Group
08.2014 - 10.2025
Helpdesk Support Technician
GAAP Point Of Sale
12.2012 - 08.2014
Systems Technician
BCX
01.2011 - 12.2012
Onsite Manager
Shell Petroleum
06.2010 - 09.2012
Automotive Electrician
ZF Auto Electrical
01.2008 - 05.2010
No Degree - IT Support Technician
CTI
04.2001 -
Systems Technician
UCS
01.2001 - 12.2007
HV Electrical Apprentice
Baymont Group
01.1999 - 02.2001
Languages
English
Afrikaans
Hobbies and interests
- Soccer
- Reading
- Cooking
Languages
4,B2,4,B2
Hobbies and interests
- Soccer
- Reading
- Cooking