Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic
Clinton Naidoo

Clinton Naidoo

Cape Town

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in Technology sales

from:

Solar Energy , SaaS, Hosted/On site VoIP Solutions, Hardware, 3CX, Pabx, CCTV, Interactive learning Solutions, Ect

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals I am hardworking and passionate.

Overview

15
15
years of professional experience

Work History

Key Account Manager

Untapped Connectivity
10.2022 - Current
  • Built and maintained strong client relationships to drive business growth.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Developed and delivered presentations to key customers to position products and services.
  • Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Supported sales and reporting for large and medium-sized accounts.
  • Analyzed sales to manage life cycle of product, inventory models and selling rates.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Quoted prices, credit terms and other bid specifications.
  • Met existing customers to review current services and expand sales opportunities.
  • Contributed to team objectives in fast-paced environment.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Negotiated prices, terms of sales and service agreements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consulted with businesses to supply accurate product and service information.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed, maintained and utilized diverse client base.
  • Built diverse and consistent sales portfolio.
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Recorded accurate and efficient records in customer database.
  • Attended 10 First meetings a day

Sales Manager

Marketing Town
11.2020 - 08.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Achieving growth and hitting sales targets by successfully managing the sales team
  • Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence
  • Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
  • Present sales, revenue and expenses reports and realistic forecasts to the management team
  • Identify emerging markets and market shifts while being fully aware of new products and competition status
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Facilitated business by implementing practical networking techniques.

Outside Sales Representative

Opti Prime Technologies
06.2017 - 09.2020
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Built strong client rapport to establish diversified network of connections.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Built relationships with customers and community to promote long term business growth.
  • Utilized customer feedback to identify new product opportunities and market trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Quoted prices, credit terms and other bid specifications.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met existing customers to review current services and expand sales opportunities.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Achieved or exceeded company-defined sales quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Stayed current on company offerings and industry trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Contributed to team objectives in fast-paced environment.
  • Presented professional image consistent with company's brand values.
  • Report and provide feedback to management using financial statistical data
  • Familiarity with different sales techniques and pipeline management
  • Computer use competency
  • Strong communication, negotiation and interpersonal skills
  • Self motivated and driven

Sales Floor Manager Contact Center

1st Call Group
12.2010 - 02.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Developing objectives for the call center's day-to-day activities
  • Conducting effective resource planning to maximize the productivity of resources
  • Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics)
  • Hire, coach and provide training to personnel to maintain high sales standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Prepare reports for different departments or upper management
  • Proficient in MS Office and call center equipment/software programs
  • Excellent organizational and leadership skills with a problem-solving ability

Sales Representative

Velocity Contact Center
11.2008 - 10.2010
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Contributed to team objectives in fast-paced environment.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Stayed current on company offerings and industry trends.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Education

No Degree -

Effingham Heights Secondary School
Durban
12.2005

Skills

  • Lead Generation
  • Materials Planning
  • Stakeholder Relationship Management
  • Account Management
  • High Impact Proposal Presentations
  • Employee Motivation
  • Sales Negotiation
  • Business Strategies
  • Strategic Account Planning
  • Following Up with Clients
  • Account Strategy
  • Opportunity Identification
  • Quote Activities
  • Sales Channel Management
  • Providing Feedback
  • Customer Service and Assistance
  • New Business Identification
  • Driving Revenue
  • Strategic Selling
  • Sales Territory Growth
  • Effective Scheduling
  • Strategic Networking
  • Profit Target Achievement
  • Business Development
  • Appointment Scheduling and Confirmation
  • Quote and Proposal Management
  • Lead Identification
  • Prospecting and Cold Calling
  • New Business Opportunities
  • Communication At the top of the list is communication
  • Company and customer expertise
  • Strategic perspective
  • Leadership
  • Skilled negotiation
  • Value-based selling
  • Project management
  • Sales Tactics
  • Client Needs Assessment
  • Account Presentations
  • Credit and Debt Card Processing
  • Loan Applications
  • Consultative Sales Approach

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Either write something worth reading or do something worth writing.
Benjamin Franklin

Timeline

Key Account Manager

Untapped Connectivity
10.2022 - Current

Sales Manager

Marketing Town
11.2020 - 08.2022

Outside Sales Representative

Opti Prime Technologies
06.2017 - 09.2020

Sales Floor Manager Contact Center

1st Call Group
12.2010 - 02.2017

Sales Representative

Velocity Contact Center
11.2008 - 10.2010

No Degree -

Effingham Heights Secondary School

Similar Profiles

CREATE PROFILE
Clinton Naidoo