Clinton Jansen
IT Infrastructure Engineer
Bellville
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
16
16
years of professional experience
6
6
Certificates
Work History
IT Infrastructure Engineer II
The-Building-Company
8 2018 - Current
- Working as a Cloud Administrator in a Microsoft Azure environment, Configuring Azure AD Connect.
- Managing virtual machines, storage accounts, and Azure resource groups.
- Experience cloud computing and virtualization strong endpoint device support experience (e.g., desktop computers, laptops, Surface Hubs, Surface Pro)
- Azure AD administration (users, groups, devices) and participating in migration between on-premises and Azure AD through AD Connect.
- Microsoft 365 and Office 365 administration, including Teams, SharePoint Online, OneDrive, and Exchange Online.
- Automating tasks using PowerShell.
- Physical and virtual server administration using virtualization technology (VMware)
- Working with various enterprise software and applications, such as ManageEngine and the holistic stack.
- Trained and mentored junior engineers, providing guidance and direction.
- Worked on various projects, including onboarding businesses into the existing network, migrating business printing services, and implementing an offline ERP system for better redundancy.
Junior Infrastructure Engineer
The-Building-Company
07.2017 - 08.2018
- Reduced downtime by proactively identifying and addressing potential issues in IT infrastructure.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
- Streamlined processes by automating repetitive tasks using scripting languages such as powershell or bat scripts.
- Enhanced system security by implementing robust access controls, encryption, and intrusion detection measures.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs
Application Support
Steinbuild
05.2017 - 07.2017
- Offered ERP system and application support to internal employees.
- Provided expert advice to colleagues on best practices for application support, fostering a culture of continuous improvement.
- Coordinated with other IT teams like network administrators or application support specialists to resolve cross-functional issues impacting system performance or availability.
- Technologies Kerridge - Advanced ERP Systems, LDAP, Print Management, RDP, Kprint and Format stationery
IT Desktop Engineer
First Technology
11.2016 - 04.2017
- Technologies ServiceNow, Active Directory, Exchange, Office 365
- Responsibilities
- Delivered on-site desktop support to customers in line with customer contracts and ad hoc requirements
- Identified and resolved incidents on desktops and laptops and printers
- Fulfilled client requests with regards to desktops and laptops and printers
- Assisted with other IT related matters like cabling when there was capacity
- Developed and enhanced relationships with the customer and their users
- Reason for Leaving Growth and Opportunity
IT ServiceDesk 2nd Line Analyst, Technical Service Specialist
Williams Lea | Tag
07.2014 - 10.2016
- Provided expert troubleshooting assistance across various product lines, effectively resolving complex issues in a timely manner.
- Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
- Participated in cross-functional teams to develop innovative solutions for improving overall company performance, particularly within the realm of service excellence.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Provided primary customer support to internal and external customers.
- Provided Level II & III support to clients.
Junior IT ServiceDesk Analyst
Williams Lea
07.2014 - 03.2015
- Technologies Active Directory, Microsoft Exchange
- Responsibilities - Handled queries via mail and phone
- Logged queries in Sostenuto ticketing system, ensuring concise responses
- Managed Active Directory tasks: unlocks, creations, modifications, group management
- Handled Microsoft Exchange tasks: mailbox, forwarding, access permissions
- Used RSA Console to unlock accounts and reset PIN codes
- Troubleshoot login issues and monitored
- Escalated P1 incidents and generated daily exception reports
IT Support Officer
Formsxpress
11.2009 - 07.2014
- Installed and configured computer hardware operating systems and applications.
- Monitored and maintained computer systems and networks.
- Talked staff/clients through a series of actions, either face-to-face or over the telephone.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
- Conducted electrical safety checks on computer equipment.
Assistant Technician Intern
Cape Media
10.2009 - 10.2009
- Assisted Head Technician with wireless network installations and migration
- Traveled to clients and high sites for onsite repairs
- Ordered and received stock from suppliers.
Shop Assistant
H.F.D
01.2009 - 09.2009
- Responsibilities
- Assisted customers with their requirements and advised items best suited to their needs
- Stocktakes
Education
High School Diploma -
Y-2-K College
Cape Town 04.2001 -
Skills
Project Planning
Technical reporting
Root Cause Analysis
System Troubleshooting
Technical Writing
Failure Analysis
Problem-solving abilities
Team Collaboration
Team building
Excellent Communication
Self Motivation
Certification
AZ-800 - Administering Windows Server Hybrid Core Infrastructure
Timeline
AZ-800 - Administering Windows Server Hybrid Core Infrastructure
06-2024
WITHSECURE | Finland WITHSECURE EDR ATTACK VECTORS (ADVANCED) TRAINING
10-2023
Microsoft Office 365 Administration
03-2021
Junior Infrastructure Engineer
The-Building-Company
07.2017 - 08.2018
Application Support
Steinbuild
05.2017 - 07.2017
IT Desktop Engineer
First Technology
11.2016 - 04.2017
ITIL Fundamentals
04-2016
IT ServiceDesk 2nd Line Analyst, Technical Service Specialist
Williams Lea | Tag
07.2014 - 10.2016
Junior IT ServiceDesk Analyst
Williams Lea
07.2014 - 03.2015
CompTIA Network+ (NH06 / 12): IT
02-2012
IT Support Officer
Formsxpress
11.2009 - 07.2014
Assistant Technician Intern
Cape Media
10.2009 - 10.2009
PC Systems Management: CompTIA A+, CompTIA N+, Windows XP / 7 / 8.1, Microsoft Office Packages
05-2009
Shop Assistant
H.F.D
01.2009 - 09.2009
High School Diploma -
Y-2-K College
04.2001 -
IT Infrastructure Engineer II
The-Building-Company
8 2018 - Current