Family, Hiking, DIY, Gardening
Clifton Mcalpine
Head Of Department
31 Vanadium Street, Dersley Park, Springs
Summary
I am a loyal, self motivated, fast learning and hard working individual. My objective is to bring value to any challenging work environment. I am also non smoker with sober habits.
Motivational manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Department Manager
Manny's Hardware Supplies
Benoni
09.2019 - Current
- Improved employee morale and productivity through effective leadership and communication strategies.
- Developed and executed strategic plans for achieving departmental goals, leading to significant business growth
- Negotiated contracts with vendors, securing favorable terms while maintaining strong working relationships.
- Increased customer satisfaction by streamlining service delivery processes and implementing quality control measures.
- Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
- Promoted a positive work environment by fostering open communication channels between team members at all levels within the departments.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Planned and executed floor moves, merchandise placement, and overall sales set-up.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Manager
Safari Floors
Springs
06.2005 - 09.2019
- Led initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Conducted competitive analysis to identify market trends and capitalize on opportunities for growth.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Built high-performing teams through effective recruitment and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established risk mitigation strategies to safeguard against potential challenges or disruptions.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to company aligned with sales and profit targets.
Education
O Level -
Gifford High School
Bulawayo11.2003
Skills
Resource Coordination
Interests
Timeline
Department Manager
Manny's Hardware Supplies
09.2019 - Current
Manager
Safari Floors
06.2005 - 09.2019
O Level -
Gifford High School
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