Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Cleopatra Zulu
Cape Town
Summary
Overview
21
years of professional experience
Work History
Forever New Canal WalkCape Town
Assistant Manager
12.2023 - Current
Job overview
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cape union mart ( poetry)Cape town
Assistant manager
04.2020 - Current
Job overview
- I am responsible for ensuring daily operations run smoothly by supporting staff on the sales floor and handling administrative duties
- I am resolving customer complaints and training new team members on how to drive sales through consistency
- Assist store manager in exceeding determined sales plans and target metric objectives
- Ensure the store is making month-to-month targets
- Held area managers accountable for meeting deadlines, sales expectations, and performance goals
- Created, implemented, and managed strategic sales plan to achieve high growth targets
- Engaged with team members, management, and customers to boost company productivity and morale.
Cape union mart (poetry canal walk)Cape Town
Shift supervisor
04.2018 - 03.2020
Job overview
- Monitoring daily employee performance
- Ensuring customer satisfaction
- Managing employee schedules
- Manage daily schedules, employee shifts, and time-off requests
- Assign duties to employees and oversee their progress
- Ensure that daily sales/production goals are met
- Count cash at the end of the shift and manage bank deposits
- Train and integrate new workers
- Provide guidance and feedback to employees when needed
- Ensure industry rules and regulations are followed
- Handle customer and employee complaints
- Resolve conflicts between employees
- Transfer products and other objects to and from the worksite on occasion
- Responsible for general supervision and training of employees
- Ensured top ratings in customer service and sales.
H&M table bay mallCapetown
Cash office responsible
02.2017 - 03.2018
Job overview
- Complete all cash handling
- Perform all store routines including the opening and closing of the store
- Prepare the cash points daily
- Prevent stock loss by verifying reduction and garment transfer to ensure correct bookings
- Train and educate the staff and management teams on administration procedures
- Prepare the cash points daily with the correct floats
- Help all staff to be knowledgeable in the cash point procedures and the best practices to provide the best customer service and prevent administration or cash loss
- Entered financial data into [Software], including daily cash movements, returned check fees, and other banking costs
- Replied to communications from financial institutions regarding issues such as credit inquiries, shortfalls, and bad checks
- Investigated and resolved discrepancies during the account reconciliation process.
Southern sun or tamboJohannesburg
Hostess manager
02.2012 - 01.2017
Job overview
- Monitored team performance during high-volume shifts to quickly flex with changing demands and maintain service standards
- Taught hosts to anticipate guests' needs and stay ahead of demand
- Worked with senior managers to develop staff management and service strategies in line with the long-standing reputation of the establishment
- Checked reception area regularly and coordinated upkeep to maintain a professional entryway
- Modelled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Coordinated the staff and supplies necessary to serve many customers per week
- Coached staff on skill gaps to improve knowledge and abilities for successful handling of many tables per hour during busy shifts.
Southern sun OR TamboJohannesburg
Cashier
05.2010 - 01.2012
Job overview
- Counted money in cash drawers and balanced drawer at the beginning and end of shift
- Processed cash register transactions, inputted product costs, and gave back change
- Adhered to cash handling policies and procedures
- Greeted customers and provided prompt and friendly service.
Surfers worldNelspruit
Store manager
07.2008 - 04.2010
Job overview
- Accomplishes department objectives by managing staff; planning and evaluating department activities
- Maintains staff by recruiting, selecting, orienting, and training employees
- Ensures a safe, secure, and legal work environment
- Develops personal growth opportunities
- Coaches, counsels, and disciplines employees
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information
- Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes
- Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements
- Train employees.
Surfers worldNelspruit
Sales assistant
07.2007 - 09.2008
Job overview
- Responsible for greeting customers who entered the store
- Works on the sales floor providing assistance directly to customers
- Informing customers about sales, promotions and policies
- Demonstrating how products work
- Taking payments for purchases and packaging purchases
- Stocking merchandise and creating displays
- Taking inventory and monitoring sales floor.
Pick n pay white riverNelspruit
Cash office assistant
09.2003 - 07.2007
Job overview
- Sort and file paperwork to the appropriate associates
- Check cashier and service desk bags
- Create refund and inflation bags for service desk associates
- Check deposits for the bank
- Create disbursements for deposits and money
- Checks and balances of store cash
- Pay and keep track of store bills
- Handling checks, cash, and money orders
- Do cash ups with cashiers and make change for them.
Education
Tembisa high school
Grade 12
01.1998 - 12 2002
University Overview
Skills
Computer skillundefined
Personal Information
Personal Information
- Place of Birth: Nelspruit
- Date of Birth: 04/10/83
- Gender: Female
- Nationality: South African
- Driving License: No
- Marital Status: Single
References
References
- Michaela, 074 651 9911, Scotch and soda, waterfront
- Kelly, 076 193 2989, Cape union mart, tygervalley
- Tracy, 078 093 5397, Poetry waterfront, Cape Town
Timeline
Assistant Manager
Forever New Canal Walk
12.2023 - Current
Assistant manager
Cape union mart ( poetry)
04.2020 - Current
Shift supervisor
Cape union mart (poetry canal walk)
04.2018 - 03.2020
Cash office responsible
H&M table bay mall
02.2017 - 03.2018
Hostess manager
Southern sun or tambo
02.2012 - 01.2017
Cashier
Southern sun OR Tambo
05.2010 - 01.2012
Store manager
Surfers world
07.2008 - 04.2010
Sales assistant
Surfers world
07.2007 - 09.2008
Cash office assistant
Pick n pay white river
09.2003 - 07.2007
Tembisa high school
Grade 12
01.1998 - 12 2002
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