CLEOPATRA MKHONTO
Midrand
Summary
- Results-driven
- Logistcs and Supply Chain Professional
- With over 8 years of experience in sales, customer service, and logistcs management. Skilled in inventory control, warehouse management, and customer relatonship management (CRM). Currently advancing expertse in
- SAP
- To enhance operatonal efciency. Strong background in problem-solving, risk management, and high-volume call center operatons.
Overview
12
12
years of professional experience
2026
2026
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Call Center Agent
HISENSE
01.2017
- Delivered exceptional customer service, handling inbound/outbound calls.
- Maintained strong customer relationships, improving retention rates.
- Managed escalations and provided problem-solving solutions.
Returns Controller
HISENSE
01.2017 - Current
- Manage product returns, ensuring compliance with company policies and customer satisfaction.
- Oversee inventory management, reducing discrepancies and optimizing stock levels.
- Implement risk management strategies to minimize losses in returns processing.
- Handle high-volume customer inquiries, resolving issues efficiently.
- Collaborate with warehouse teams to streamline reverse logistics processes.
Sales Executive
SPECCON
01.2014 - 01.2016
- Developed and executed sales strategies to drive revenue growth.
- Built and maintained client relationships, ensuring repeat business.
- Conducted market research to identify new business opportunities.
Education
Bachelor of Business - Logistcs and Supply Chain Management
Open Learning Group
Certficate - Logistcs
Open Learning Group
3-Year Diploma - Marketng
Boston College
SAP Training - undefined
Udemy
Skills
Customer Service Excellence
Technical Skills
- MS Office (Excel, Word, PowerPoint)
- SAP (Learning)
Certification
Logistics management
Timeline
Call Center Agent
HISENSE
01.2017
Returns Controller
HISENSE
01.2017 - Current
Sales Executive
SPECCON
01.2014 - 01.2016
Certficate - Logistcs
Open Learning Group
3-Year Diploma - Marketng
Boston College
SAP Training - undefined
Udemy
Bachelor of Business - Logistcs and Supply Chain Management
Open Learning Group
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