Cleo De Vos
Business Intelligence Analyst
Mossel Bay
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Actively heading off issues in operations, workflow and production by uncovering trends affecting success.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Senior Business Intelligent Analyst
Samsung Field Services
Mosselbat
06.2024 - Current
- Streamlining data analysis processes and implementing automation of dashboards
- Streamlined reporting processes for People Teams, significantly reducing time required to generate insights.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Senior Business Intelligence Analyst
Compass Communications PTY LTD
Cape Town
07.2023 - 05.2024
- Collaborated with cross-functional teams to identify key performance indicators and develop customized dashboards.
- Sustained high levels of data accuracy by implementing rigorous quality control measures and regularly auditing existing datasets.
- Delivered actionable insights to stakeholders through visually appealing reports and presentations.
- Streamlined reporting processes for increased efficiency by automating data analysis.
- Developed intelligence-sharing dashboards, providing stakeholders with access to collected data.
- Collected data from wide-ranging sources.
- Responded to specific BI requests from personnel, creating data packets with requested information in easily understandable formats.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Utilized data visualization techniques to present and explain complex data sets.
- Collaborated with stakeholders to identify their needs and that of their clients, and data sources.
- Generated ad-hoc reports to evaluate specific requirements.
- Backend App development for Survey based responses
- Provided technical support for troubleshooting Rex Application reporting issues.
- Provided technical support for troubleshooting analytics and reporting issues.
Senior Business Intelligence Analyst
Tshimedzwa Learning Academy PTY LTD
Cape Town
10.2021 - 7 2023
- Design and implement surveys for data collection
- Create wireframes for Smart application
- Design and manage Pyramid Dashboard
- Create and manage processes for working with technology and data tools
- Data Analysis
- Interpret, and analyse data from various sources to provide key insights for Operational teams
- Provide regular and ad hoc reports as well as presenting insights to all stakeholders
- Track and measure performance of the business structure (KPI)
- Support the operational teams with all their technology and data requirements
- Create manuals and provide training to all stakeholders (including MTN Core Team) on how to use applications and dashboards
- Troubleshoot and escalate all technology related issues and ensure all issues are resolved within the SLA
- Manage SLA agreements with all technical support stakeholders
- Upskill Super Users around Tech Support
- Provide Excel training to all staff members
- Maintain relationships with MTN FMS team as well as the MTN Core Team.
Senior Business Intelligence Analyst
Compass Communication PTY LTD
Cape Town
05.2017 - 09.2021
- Work closely with middle and senior management to priorities the BI Demand Lists across various projects
- Design Surveys to gather data
- Document and train all stakeholders who need to use the database
- Review data and work with stakeholders to ensure accuracy
- Database design and planning (How to efficiently store and analyse various types of data in Prometrics)
- Data Analysis
- Interpret data, analyse results, and provide regular and ad hoc reports
- Identify, analyse, and interpret trends or patterns in data sets
- Create dashboards for each project/campaign to track and measure performance (KPI’s included)
- Maintenance of various systems (Workbook, CRM, and BTB Media)
- Ensuring that data is captured within a specific timeframe as well as assist colleagues with capturing
- Global collaboration on various projects as required
- Creation of an ROI model for a Beauty Assistant Program which ran across multiple retailers in Pakistan South Africa
- Monitor trends and developments within the Retail sector to assist teams in designing new marketing campaigns for their clients.
Operational Intelligence Administrator
Parmalat Field Services
Cape Town
05.2013 - 04.2017
- Provide data analysis based on Parmalat Sales and interactions within the store environment
- Data Analyst - Interpret data, analyse results, and provide on-going reports
- Identify, analyse, and interpret trends or patterns in data sets
- Work closely management to priorities business and information needs
- Locate and define new process improvement opportunities
- Qlikview Developer – Design and Development of Dashboards
- Systems Administrator- Troubleshoot problems reported by users
- Identify user’s needs
- Administer desktop computers, printers, smartphones, security updates and software deployment
- Project Management
- Managing tasks and ensuring timeous project delivery
- Train new engagements on various procedures
- Provide basic Excel and Computer Literacy training as well as SharePoint Training
- Documenting user manuals.
Operations Administrator
Interconnect Systems
Cape Town
04.2012 - 05.2013
- Sale Assistant – Acquire relevant information from client, generate and submit quotations
- Assisted with Sales Forecasts
- Create Job Cards for accepted quotations
- Liaison with clients
- Arranged installation dates with clients
- Provided continuous feedback to clients
- Liaison with Suppliers
- Acquired pricing/quotations from suppliers
- Material Allocation
- Ensure technicians have all materials required to complete their tasks
- Allocation of jobs to various technicians
- Track progress of these jobs and ensure jobs are completed timeously and within budget
- Get daily feedback from technicians and feedback to Operations Managers
- Once job card had been signed off, generate Pro-forma, and send for invoicing
- Maintained recurring metrics reporting and distribute it to all stakeholders
- Arranged accommodation for traveling technicians and plan their travel routes
- Captured of technician’s Time & Travel
- Training – Trained new employees on various procedures and job functions.
Project Supervisor
Clarotech Consulting
Cape Town
05.2010 - 03.2012
- Resource and project management - Allocation of projects and/tasks to various engineers.
- The tasks/projects will be assigned to the engineer who has the most experience regarding the request.
- The progress of these projects and/tasks are then tracked to ensure all objectives are met.
- Management of project budgets - Ensured time spent is within the budgeted amount.
- If 60% of the budget has been spent, an investigation into the amount of time still required would be completed before the project is could commence.
- Liaison to the client as well as 3rd parties.
- Ensured all parties are aware of the full scope of the project including the finances.
- Weekly (if necessary, daily) correspondence or follow-ups are made to ensure continuous status reports are given to all parties involved.
- Reconciliation of all completed projects and billing items.
- Liaise with the Accounting department on items to be invoiced.
- Resolved any billing queries from the accounting department or clients.
- ISP and Telco liaison - Apply for all telephone and internet services on behalf of the client as well as continuous management of the service.
- Facilitation and organization of meetings – Arranged for all necessary parties to attend the meeting.
- Ensured adequate meeting rooms have been booked and set up accordingly.
- Facilitation of meetings with engineers, consultants, and procurement office to establish the full scope of the project as well as the methods at which we need to complete the project.
- Took accurate minutes and distribute them to all stakeholders.
- Tracked equipment delivery – followed up on the ETA of hardware and software.
- Ensured the client is aware of these ETAs.
- Ensured all time has been logged and logged correctly.
- Raised billing queries and ensure it is resolved.
- Creation of project files and frameworks for project plans.
- General administration within the office – Accurately captured data into the database as well as creations of call flow and network diagram.
- Generate Weekly, Monthly, and billing reports.
- Support coordinator - Logged all calls and ensuring an engineer assist the client with resolving issues.
- Continuous feedback to the client on the status of the unresolved issue.
- Registration of domains on behalf of the client.
- Travel arrangements – Arranged hotel and airline flight bookings.
- Arrange car higher if necessary.
Project Coordinator
Clarotech Consulting
Cape Town
01.2008 - 05.2010
- Resource management and tracking of all projects
- Ensure objectives are met
- Personal Assistant to the Director
- Screening and directing calls to the appropriate people
- Facilitated tasks that were ancillary to Clarotech’s work
- Continuous communication with clients and internal staff
- Organization and facilitation of various meetings, namely, Group Briefings, Procurement, Accounts, and Project definition Workshops
- Producing accurate minutes and the distribution of these minutes Tracking of equipment delivery
- Ensured all time has been logged and that it is logged correctly
- Raise billing queries and ensure it is resolved
- Created project files and frameworks for project plans
- General administration
- Accurately capturing data into the database as well as creations of call flow and network diagram
- Generate Weekly, Monthly, and billing reports
- Completion of 3rd party applications for telephone line and internet applications
- Domain registrations Reconciliation of billing items.
Education
Bachelor of Social Sciences - Sociology And Anthropology
University of Cape Town
Cape Town, South Africa 02.2002 - 12.2005
Skills
MS Proficiency
Teamwork and Collaboration
Documentation And Reporting
Report Preparation
Excel proficiency
Compliance Analysis
Business Intelligence
Big Data Analytics
Adaptability and Flexibility
Time Management
Multitasking Abilities
Self Motivation
Coursework
- 2013, 3 days, Qlikview, Qlikview Consultant
- 2014, 1 month, SharePoint Course, Online/ Self-study
- 2020, 3 days, Data Science, Explore Data Science Academy
- 2022, 3 days, LAMP (Large Account Management Process), Miller Heiman Group
- 2023, 6 Month, Transform Leadership Development Program, Tshimedzwa Development Centre Pty Ltd
Candidatename
Cleo de Vos
Cellnumber
+27 82 644 5339
Currentposition
Senior Business Intelligence Analyst
Noticeavailability
TBA
Personal Information
ID Number: 8209010031085
Surfing, Swimming, Paddle Tennis, Fishing
Swimming and Surfing I do for myself. For 60 to 90 minutes, there is only the water and surrounding beauty to concern myself with. It clears the mind and revitalizes my soul.
Paddle Tennis and Fishing is something I do with my nephew. He enjoys these sport and does not always have someone to accompany him. I enjoy these sports because it gives me a chance to connect with him.
Timeline
Senior Business Intelligent Analyst
Samsung Field Services
06.2024 - Current
Senior Business Intelligence Analyst
Compass Communications PTY LTD
07.2023 - 05.2024
Senior Business Intelligence Analyst
Tshimedzwa Learning Academy PTY LTD
10.2021 - 7 2023
Senior Business Intelligence Analyst
Compass Communication PTY LTD
05.2017 - 09.2021
Operational Intelligence Administrator
Parmalat Field Services
05.2013 - 04.2017
Operations Administrator
Interconnect Systems
04.2012 - 05.2013
Project Supervisor
Clarotech Consulting
05.2010 - 03.2012
Project Coordinator
Clarotech Consulting
01.2008 - 05.2010
Bachelor of Social Sciences - Sociology And Anthropology
University of Cape Town
02.2002 - 12.2005
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