Clementine Siphelele Virginia Zulu
Customer Service Clerk
Pinetown,Kwazulu Natal
Summary
Highly organised customer service clerk with eight years of experience in the finance domain. Highly motivated and always willing to learn. Effectively identifies and quickly resolves complex financial issues.
Believes in intergrity, efficiency and exceptional customer servive
Overview
5
5
years of post-secondary education
Work History
Customer Service Clerk
Absa
Ulundi, Kwazulu Natal
08.2020 - Current
- Accurately determine customer needs through interaction with clients and ensure accurate processing thereof
- Initial point of contact and information for walk in customers
- Responded to customer needs through competent customer service and prompt problem-solving.
Forex Consultant
Bidvest
Durban, Kwazulu Natal
11.2009 - 07.2010
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided foreign exchange servises to customers over the counter and telephonically
- Adhered to all operating procedures, policies and regulations
- Provised strong customer care principles and working with cash including foreign currency
Education
Bachelor of Commerce - Economics
University Of Kwa Zulu Natal
DurbanHigher Certificate in Banking Services - Banking
Milpark Education
01.2019 - 11.2020
Skills
Outstanding communication skills
undefinedAccomplishments
Top perfomer : Customer Servece Clerk
Top Lead generator
Timeline
Customer Service Clerk
Absa
08.2020 - Current
Higher Certificate in Banking Services - Banking
Milpark Education
01.2019 - 11.2020
Forex Consultant
Bidvest
11.2009 - 07.2010
Bachelor of Commerce - Economics
University Of Kwa Zulu Natal
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