CLEMENT T KHUMALO
Store Manager And Barista
Midrand
Summary
Skilled Hospitality and Food & Beverage Professional with 4 years of management experience and certification as a Barista. Expertise in high-volume guest service, cash handling, stock control, and food safety. Seeking roles as a Barista, Food & Beverage Attendant, or Guest Services Representative on cruise ships, with a strong focus on enhancing guest satisfaction in diverse team settings.
Overview
3
3
Languages
2
2
Certifications
8
8
years of professional experience
Work History
Barista
Marble Events (Pantry)
04.2024 - Current
- - Prepare and serve specialty coffee drinks to high customer volumes while maintaining quality and speed
- - Handle cash transactions, card payments, and daily cash-up with 98% accuracy. Trained 2 new baristas on POS + Coffee standards.
- - Maintain cleanliness and hygiene standards in line with food safety requirements
- - Upsell products and deliver friendly customer service to build repeat business
Store Manager
Vida e Café
01.2019 - 02.2024
- - Led daily operations for busy coffee shop serving 500+ customers daily, maintaining service speed and guest satisfaction
- - Trained, scheduled and supervised staff to deliver consistent customer service in fast-paced environment
- - Handled customer complaints and feedback directly, ensuring high guest experience standards
- - Managed cash-ups, daily takings, invoicing, and stock control. Reduced waste through accurate ordering and stock counts
- - Conducted audits and GAAP reporting to meet company compliance standards
Education
IT Systems Support - IT Systems Support
Rosebank College
Johannesburg, South Africa 08-2016
Skills
Espresso preparation
Barista and food safety
Food and beverage operations
Inventory and POS management
Customer service
Guest communication
Multitasking and problem solving
Team leadership
Time management
Attention to detail
Team player
Adaptive and creative
Espresso machine operation
POS systems
Hospitality service expertise
POS system operation
Coffee machinery
New hire training
Multitasking and organization
Certification
2021 Barista & Café Management Certificate – Vida e Café
References
- K., Nare, Regional Manager, +27 78 938 5482, Vida e Café
- B., Matsheza, Manager, +27 81 755 7470, Marble Events (Pantry)
Section name
Willing to obtain STCW 95 + ENG1 Medical Certificate
Timeline
Barista
Marble Events (Pantry)
04.2024 - Current
Store Manager
Vida e Café
01.2019 - 02.2024
IT Systems Support - IT Systems Support
Rosebank College