Clayton Manoek
Foreign Exchange Specialist
Grassy Park, Cape Town
Summary
Foreign exchange professional ready to drive impactful results. Provided strategic currency exchange solutions, fostering strong client relationships, known for team collaboration and achieving financial goals with focus on client service.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organisational performance.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Payments Coordinator
Currency Hub
06.2024 - Current
- Oversee daily transactions, ensuring accurate reporting of financial transactions within set deadlines.
- Provides exceptional support to customers by addressing enquiries related to payments in a timely manner.
- Support cash flow management efforts by monitoring balances and initiating payments when necessary.
- Perform various administrative tasks related to payments, updating records, and maintaining accurate documentation.
- Monitor accounts to verify compliance with payment terms and schedules.
- Respond to customer inquiries and provide account information.
- Evaluate and recommend improvements to current payment systems, leading to increased efficiency and reduced processing times.
Payments Administrator
Currency Partners
07.2023 - 05.2024
- Process and monitor outward SWIFT payments to meet regulatory requirements
- Execute Customer Foreign Currency (CFC) account withdrawals
- Respond to and resolve client queries within service level agreement
- Conduct thorough verification of client banking details, preventing potential fraud incidents
- Prepare comprehensive Balance of Payments (BOP) documentation for Bank reporting
- Collaborate with cross-functional teams to optimize payment workflows and enhance client experience
- Provide professional services and support in a dynamic work environment
Foreign Exchange Consultant
Bidvest Bank
07.2016 - 09.2022
- Facilitated Foreign Currency conversions
- Generated new business through successful promotion of World Currency cards, Savings accounts, and Investment products
- Proactively identified and developed new business opportunities, leading to growth in customer base
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Consistently maintained accurate and up-to-date records and reporting documentation.
- Demonstrated expertise in all aspects of ATM servicing and maintenance.
- Maintained up-to-date knowledge of relevant regulatory changes affecting the Forex industry, ensuring full compliance at all times.
- Developed strong relationships with clients, ensuring repeat business and referrals.
Resource Analyst
WNS Global Services
11.2014 - 06.2016
- Provided accurate and timely productivity reports to team leaders, supporting data-driven decision making.
- Streamlined scheduling processes for telephone operators, resulting in a substantial increase in call center efficiency
- Developed comprehensive reports, presenting key findings and insights to inform strategic decision making.
- Proactively identified and resolved discrepancies in intraday reporting, mitigating potential operational issues.
- Managed the onboarding process for new employees.
- Developed and implemented procedures for managing employee leave requests.
- Consistently monitored agent adherence to schedules, maintaining high operational effectiveness.
Customer Care Consultant
Standard Bank
01.2008 - 10.2014
- Demonstrated exceptional communication skills, resolving complex customer issues calmly and professionally.
- Consistently met daily productivity targets, showcasing effective time management skills.
- Maintained detailed records of client interactions, ensuring seamless continuity across subsequent communications.
- Provided first-contact resolution whenever possible by using extensive product knowledge and problem-solving skills.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
Foreign Exchange Consultant
Standard Bank
02.2005 - 12.2007
- Negotiated competitive exchange rates with dealing room for high-value client transactions
- Managed Exchange Control Applications in compliance with South African Reserve Bank regulations
- Facilitated and monitored offshore investment transfers
- Administered Foreign National Accounts ensuring full regulatory compliance
- Performed daily reconciliation of Rand and Foreign Currency holdings with zero discrepancies
- Expertly handled sales and processing of various foreign exchange products including Travel Wallet cards, Foreign Banknotes, Traveller's Cheques, and Foreign Drafts
- Successfully cross-sold banking products, consistently exceeding quarterly targets
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed strong relationships with clients, ensuring repeat business and referrals.
Bank Teller
Standard Bank
05.1998 - 01.2005
- Progressed to supervisory role, managing and mentoring team of junior tellers
- Managed cash operations including ordering, receiving, and reconciling with complete accuracy
- Processed customer transactions efficiently, maintaining high service standards
- Executed account transfers and third-party payments with precision and attention to detail
- Consistently exceeded cross-selling targets for banking products and services
- Resolved complex transaction discrepancies and customer inquiries
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Education
High School Diploma -
South Peninsula High School
Plumstead, Cape Town 01.1992 - 12.1997
Skills
- Cross-Border Foreign Exchange
- Regulatory Compliance
- Banking Operations Expertise
- Proficient Interpersonal Skills
- Microsoft Office Proficiency
- Payment Processing
- Exceptional Customer Service
- Teamwork and Collaboration
Training
Professional Certifications:
- Financial Advisory and Intermediary Services (FAIS) Certification
- Anti-Money Laundering (AML) and Know Your Customer (KYC) Training
- Microsoft Excel Certification (Basic and Intermediate)
Timeline
Payments Coordinator
Currency Hub
06.2024 - Current
Payments Administrator
Currency Partners
07.2023 - 05.2024
Foreign Exchange Consultant
Bidvest Bank
07.2016 - 09.2022
Resource Analyst
WNS Global Services
11.2014 - 06.2016
Customer Care Consultant
Standard Bank
01.2008 - 10.2014
Foreign Exchange Consultant
Standard Bank
02.2005 - 12.2007
Bank Teller
Standard Bank
05.1998 - 01.2005
High School Diploma -
South Peninsula High School
01.1992 - 12.1997
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