Summary
Overview
Work History
Education
Skills
Websites
Summary
Certification
Leadership Experience
Communication Skills
Timeline
Generic

Clayton Horne

Cape Town

Summary

Versatile lead engineer and goal-oriented professional with experience and forward-thinking when reviewing project requirements to determine precise solutions dependable team player with confidence and self-directed mindset. Motivated engineer recognized for strong critical thinking and problem-solving abilities coupled with successful several-year track record in industry. Dedicated to offering innovative solutions to eliminate legacy issues and elevate performance metrics. Diligent creator of innovative workflows and exceptional final products.

Over 12+ years of IT cum relevant experience in OT Exstream Dialogue. And trained in CCM tools such as Quadient Inspire and Oracle Documaker Experience of working in BFSI, Healthcare & Insurance domains Engaged as OpenText Exstream CoE for TCS; with active involvement in RFPs, Due Diligence proposals, SOW preparation etc. Having work experience on both Agile Scrum Framework and Waterfall SDLC methodologies. Active involvement in Project management activities such as Metrics creation, WSRs, Timesheet management etc Innovative Lead Engineer with background in managing complex engineering projects, driving efficiency, and leading diverse teams. Notable contributions to improving processes and fostering collaborative environments for improved productivity. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Engineer

Sanlam Corporate
10.2021 - Current
  • Collaborated with OT Architect to develop coding standards addressing client's specifications.
  • Resolved coding issues encountered during Exstream implementation.
  • Enhanced collaboration efficiency by merging contributions from multiple developers into a unified code repository.
  • Facilitated timely execution of staggered project releases.
  • Administered JIRA platform to enhance organization of project plans and issue resolution.
  • Assessed data processing proposals and requirements to determine project feasibility.
  • Developed project metrics to follow system build-out progress.
  • Developed project plans and maintained timelines to ensure successful completion of projects within budget constraints.
  • Monitored performance metrics of existing systems and developed solutions to optimize performance.
  • Reviewed program plans to develop and coordinate activities.
  • Maintained knowledge of advances in information technology systems and applications.
  • Assisted clients in developing and implementing IT strategies to improve business operations.
  • Conducted user training sessions to ensure that all users were able to use new technology efficiently.

  • Plan and train fresh members of the team that are from non-ccm background
  • Resolved technical problems reported by customers via phone calls or emails quickly and accurately.
  • Managed multiple ongoing projects simultaneously while meeting deadlines effectively.
  • Analyzed client's current system infrastructure and identified opportunities for improvement.
  • Assigned and reviewed the work of architects, systems analysts, and developers.
  • Created custom applications utilizing various programming languages such as Visual Basic, Java, HTML, CSS, JavaScript, Python.
  • Met with users, vendors and technicians to determine computing requirements.
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
  • Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
  • Coordinated system installations, testing, and code corrections.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Assistant IT Consultant

Tata Consultancy Services
Cape Town
01.2017 - Current
  • Engaged as OpenText Exstream CoE for TCS, with active involvement in RFPs, due diligence proposals, SOW preparation, etc.
  • Having work experience in both the Agile Scrum Framework and Waterfall SDLC methodologies.
  • Active involvement in project management activities such as metrics creation, WSRs, timesheet management, etc.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Analyzed workflows and established priorities for daily operations.
  • Evaluated new technologies that could improve existing operations or processes.
  • Provided guidance to clients on best practices for technology usage.
  • Performed regular maintenance tasks such as backups, defragmentation and disk clean-up.
  • Created centralized management capability by integrating warehouse management software applications.
  • Procured IT resources for strategic and operational computing requirements.
  • Controlled operational IT budget and expenditures within department parameters.
  • Resolved complex technical problems related to software, hardware and network issues.
  • Reviewed program plans to develop and coordinate activities.
  • Modified existing software systems to enhance performance and add new features.
  • Reviewed and approved project plans prior to implementation.
  • Met with users, vendors and technicians to determine computing requirements.
  • Managed databases by creating tables, views, stored procedures and triggers.
  • Maintained inventory records of hardware components purchased or leased.
  • Tested software applications prior to deployment in production environment.
  • Investigated system errors or malfunctions to identify root cause.
  • Participated in team meetings to discuss project objectives and progress.
  • Maintained knowledge of advances in information technology systems and applications.
  • Evaluated existing processes and procedures for efficiency improvements.
  • Installed operating systems, applications, security patches and updates.
  • Developed project metrics to follow system build-out progress.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and professional services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service in various instances.
  • Conducted client needs assessments, developed budgets, and determined cost estimates based on the information provided. Recommended strategies for improving data security measures across the organization.

Assistant IT Consultant CCM CoE – OT Exstream

Tata Consultancy Services
Cape Town
09.2020 - 09.2021
  • Engage with various delivery teams and probable clients to showcase the organization's stronghold in the platform and the various ways in which the organization could add value to the client and delivery team by handling their CCM space.
  • Responding to RFI, RFP, and Proactive Proposals.
  • Train the vast number of consultants across the organization with the latest industry trends.
  • Cross-skill the consultants and make them versatile in more than one CCM tool or technology.
  • Brainstorm with various SMEs, and work on various POCs that arise, and build accelerators for various migration/upgrade activities that could add more value to the customer/client.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Installed operating systems, applications, security patches and updates.
  • Tested software applications prior to deployment in production environment.
  • Maintained inventory records of hardware components purchased or leased.
  • Created centralized management capability by integrating warehouse management software applications.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Controlled operational IT budget and expenditures within department parameters.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.

IT Analyst & Lead Engineer

Barclays PLC
Cape Town
09.2017 - 09.2020
  • To communicate with the business and understand the project objectives.
  • Prepare and share project estimates with the business.
  • Established a structured project kickoff meeting to outline team objectives.
  • Kick off the build of templates as and when the letter specs are shared.
  • Review the code, and approve, reject, or send it back for revision as needed.
  • Deploy the built code in the respective environments (SIT, UAT, Prod).
  • Perform a health check of the OTX engines set up in various environments.
  • Work closely with the testing team to identify and fix any defects, if detected.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified facility deficiencies, incorporating repair actions into maintenance procedures schedule.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Associate | Senior Dialogue Developer

Cognizant Technology Solutions
Cape Town
09.2014 - 01.2017
  • To walk through and provide knowledge transfer on the tool to the existing team members.
  • Analyze and fix any incidents or change requests that are raised by the business.
  • Support the QA for any clarification, and work towards successful implementations of the changes.
  • Also, the transmission of files to the respective print vendors, like RRD (RR Donnelley) and SPO (Scranton Print Operations), is important.
  • The scope of Dialogue included both live and non-live applications.
  • Apart from dialogue coding and incident fixes, a little bit of .NET support was also provided.
  • Some analysis and reporting were done for the .net scope as well.
  • Closely work with the client to understand the reported issue, and provide optimal solutions for it.
  • Analyzed code and corrected errors to optimize output.
  • Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.

Software Engineer Dialogue Developer

HCL Technologies Ltd
Cape Town
09.2011 - 10.2014
  • As a Junior Dialogue Developer, the responsibilities were to gather the requirements, share the analysis with the senior developers, and begin the design, coding, testing, defect prevention, and various production support activities under the supervision of the senior developers and leads.
  • Initially, the primary development was on Campaigns and Messages. Later, the area of work expanded to work on Change Requests raised by the business to address various applications such as Demand Deposit, Credit Card, Home Loan, Personal Loan, and Term Deposit statements, and also to send out marketing details of the client to its customers.
  • The expanded area(s) of code development or enhancements were data files, including the customer driver file, initialization file, reference file, sort index, and report files.
  • Applications, documents, and pages, interview pages, data files, tables, placeholders, and flow properties.
  • Report file configuration from the application level and the queue level.
  • Sorting and bundling.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
  • Developed custom algorithms to solve complex problems and improve software efficiency.
  • Implemented robust code in multiple programming languages including Java, C++, and Python.

Education

Bachelor of Comp.Applications -

St. Joseph's Autonomous College
Trichy
01.2011

Skills

  • SQL Database
  • DB2
  • MDB
  • OT Exstream Design Manager
  • Command Center
  • OT Live Editor
  • OT Empower Editor
  • OT Designer
  • OT Output Comparator
  • Putty
  • Winscp
  • Tectia
  • Autosys
  • MS VSS
  • Soap UI
  • Atlassian
  • Genjira
  • HP ALM
  • Net
  • Shell scripting
  • Batch scripting
  • AWS
  • Windows
  • Unix
  • Mainframe

Summary

12+ years of IT cum relevant experience in OT Exstream Dialogue. And trained in CCM tools such as Quadient Inspire and Oracle Documaker. Experience of working in BFSI, Healthcare & Insurance domains Engaged as OpenText Exstream CoE for TCS; with active involvement in RFPs, Due Diligence proposals, SOW preparation etc. Having work experience on both Agile Scrum Framework and Waterfall SDLC methodologies. Active involvement in Project management activities such as Metrics creation, WSRs, Timesheet management etc., To put to use my skills, knowledge and experience to the fullest extent for the esteemed organization where I believe equal opportunities are provided and every individual’s thought and concern is addressed and respected; Which in turn help add value to the organization also hone my skills, knowledge & expertise.

Certification

  • Linux Essentials 010 160, LPI000561776
  • OpenText Certified Exstream Business Analyst, aH7QZFRboD
  • Digital Superstar for exceptional performance for the quarter Sep ’15 - Dec ‘15
  • Outstanding performer for the year ‘15 and Good Performer of ‘16
  • Outstanding performer for the year ‘12 and Good Performer of ‘13
  • Live Wire recipient for the quarter – AMJ’12

Leadership Experience

Been a leader in guiding and advising the junior developers in the team from the time I was promoted from Software Engineer to a Senior Software Engineer. Have played a vital role in numerous CCM Projects.

Communication Skills

Having spent over a decade in the IT industry and having a good command over the English language, I've played a vital role in communicating with clients from various geographies (Like, Australia, The United States, United Kingdom & South Africa). I've also presented various optimal approaches to get a solution in an effective manner; have planned and walked-through numerous presentations, trainings and leveraging documentation to be understood for all.

Timeline

Lead Engineer

Sanlam Corporate
10.2021 - Current

Assistant IT Consultant CCM CoE – OT Exstream

Tata Consultancy Services
09.2020 - 09.2021

IT Analyst & Lead Engineer

Barclays PLC
09.2017 - 09.2020

Assistant IT Consultant

Tata Consultancy Services
01.2017 - Current

Associate | Senior Dialogue Developer

Cognizant Technology Solutions
09.2014 - 01.2017

Software Engineer Dialogue Developer

HCL Technologies Ltd
09.2011 - 10.2014

Bachelor of Comp.Applications -

St. Joseph's Autonomous College

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Clayton Horne