Claudine Saul

Work History

Business Development Manager - Distribution

Manuchar South Africa

07.2018 - Current

Generated new business with marketing initiatives and strategic plans.
Reached out to potential customers via telephone, email, and in-person inquiries.
Negotiated and closed long-term agreements with new clients in assigned territory.
Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
Income Generation – Maintain and Increase where possible the existing customer portfolio.
Increase business development by using creative methods (upselling, cross selling and basket offering)
Analyze market trends and future needs in agreed sectors
Understanding the competitive environment and profiling significant companies
Manage customer relations by been the single point of contact for client and updating them on their order status.
Visit potential customers monthly.
Achieve the relevant sales budget and target stipulated by Management.
Deliver weekly and monthly reports to the Managing Director
Ensure forecasts are updated accurately and managed against actual sales as required.

Sales Support Administrator

Manuchar South Africa

07.2018 - Current

Liaised with finance department to ensure timely invoicing and collections for completed transactions.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Enhanced customer satisfaction with prompt and accurate order processing.
Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
Supported the onboarding of new sales team members, facilitating their integration into the team smoothly.
Facilitated communication between the sales team and other departments, fostering a collaborative work environment conducive to achieving company goals.
Receive orders from customers telephonically/fax/email, place order on the system and confirm orders with customer.
Generate Pro forma Invoices where required.
Maintain system for order delivery dates and inform customers of any delays timeously.
Deal with queries/requirements/complaints speedily.
Run daily reports e.g. SOH (Stock on Hand), Allocated and Unallocated order report.
Ensure that all customer details address, company, contact details etc. are correct on the system.
Managing customer relations by being the single point of contact for client, updating them on their order status and deliveries.
Follow up with warehouse regarding progress of rebagging of stock, transferring of stock to different warehouses.
Run daily (open order) report to see orders due for delivery follow up with transporters on any delays.
Create customer returns on damaged stock, pricing queries etc.
Ensure 100% monthly call rate to all customers on your internal sales portfolio.
Achieve the relevant sales budget and GP target stipulated by Management.
Follow up on all outstanding debt in line customer portfolios.
Controlling of all expired

Internal Sales Support Manager

Manuchar SA (PTY) LTD

06.2016 - Current

To oversee the internal sales support team, ensuring all procedures and processes are adhered to and that customer satisfaction was achieved for all sales activities.
Drive the sourcing of new sales opportunities with the team through inbound leads and follow up on outbound calls.
Manage the internal sales team to ensure the correct procedures are followed for each order and ensure that each sale is closed off properly.
Actively Engage and inform customers on shipment status and exceptions.
Achieve the relevant call rate, sales budget and GP target stipulated by Management.
Responsible for managing customer complaints and resolving them without the need for further escalation, via the NCR
Lead the commercial team to meet targets and motivate staff to excel.
Actively look for ways in which the service could be improved. Define the benefits of making changes and seek approval to implement.
Ensure all system information, documents and administrations are completed and updated in a consistent timely and efficient manner according to regulations and internal procedures.
Managing and maintaining SLAs and facilitating SLA negotiations.
Work with the Business Development Manager to order stock for the Distribution team.
Facilitation of all indent quotes follow ups and updates between MNV and customer.
Identify training need from feedback received, work with the Commercial Manager and HR Manager to define training needs and ensure these are implemented.
Ad hoc customer visits when deemed necessary.
Controlling of all expired and damage stock and working with inventory controller on how to manage the stock, continuously monitoring and ensuring FIFO I adhered to on every dispatch.
Managing the shipped not invoiced and back-order

Customer Service Representative

Hulamin

08.2014 - 07.2016

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Receive orders from customers telephonically/fax/email, place order on the system and confirm orders with customer.
Generate Pro forma Invoices where required.
Maintain system for order delivery dates and inform customers of any delays timeously.
Deal with queries/requirements/complaints speedily.
Keep Account Executives informed.
Run daily reports eg. Daily OTP, WIP (Work in Process) and Finished Goods Inventory
Ensure that all customer details address, company, contact details etc. are correct on the system.
Build relationship with customers and understand their product requirements.
Follow up with anodizers daily on outstanding metal and delivery dates and advise customers accordingly.
Run daily (open order) report to see orders due for delivery follow up with transporters on any delays.
Create customer returns on damaged stock, pricing queries, incorrect lengths

Internal Sales Representative

International Flavors & Fragrances

08.2011 - 07.2014

Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
Receive orders from customers telephonically via fax or email, place order on the system and confirm orders with customer.
Generate pro forma invoices where required.
Maintain system for order delivery dates and inform of any delays timeously.
Ensure goods are delivered timeously and with COA.
Deal with queries, requirements and complaints speedily.
Keep Account Executives informed.
Generate weekly and monthly reports for specific customers.
Add relevant information from FOS for new customers and products.
Ensure that all customer details address, company, contact details etc. are correct on the system.
Build relationship with customer and understand their product requirements.
Pass forecast information to the Planner and the Account Executive.
Run daily order reports to see orders due for delivery.
Create customer returns on damaged and expired stock.

Sales Consultant

Capitec Bank

08.2010 - 07.2011

Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Responded to telephone and in-person requests for information.
Provided sales and customer service assistance to walk-in traffic

Internal Sales Adminastrator

Electrolux

10.2007 - 07.2010

Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.

Sales Consultant

Nedbank

02.2007 - 08.2007

Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Responded to telephone and in-person requests for information.
Provided sales and customer service assistance to walk-in traffic

Commerce Assistant

Smollan Group

05.2005 - 01.2007

Enhanced customer satisfaction by managing and resolving all order-related issues promptly.
Boosted online sales by creating and implementing effective e-commerce strategies.
Displayed and organized product on inventory shelves in e-commerce storeroom.
Increased average order value through cross-selling and upselling tactics on the e-commerce platform.
Photographed merchandise and prepared written descriptions of items for auction on company website.
Streamlined product catalog management for increased efficiency in inventory control.

Summary

Overview

Work History

Business Development Manager - Distribution

Sales Support Administrator

Internal Sales Support Manager

Customer Service Representative

Internal Sales Representative

Sales Consultant

Internal Sales Adminastrator

Sales Consultant

Commerce Assistant

Education

No Degree - Business Administration And Management

High School Diploma -

Skills

Accomplishments

Timeline

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