Administrative Responsibilities
Claudia Van Der Merwe
Manager
Johannesburg
Summary
Organized Manager with noted experience in administrative and staff management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in leadership. Offering these skills and strong work ethic.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Manager
Intershu Distributor
Woodmead, Johannesburg
12.2022 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Maintained ongoing schedule and documentation for all reporting procedures.
- Served as corporate liaison for finance, IT, and marketing departments.
- Delivered performance reviews, recommending additional training or advancements.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated risk factors for potential projects or initiatives, providing valuable input during decision-making processes.
Retail Manager
The Beauty Basket
Edenvale
11.2020 - Current
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Launched seasonal sales campaigns, leading team to re-stock and decorate accordingly for relevant events.
- Trained team members in successful strategies to meet operational and sales targets.
- Reviewed reports of cash and operations to effectively control store inventory.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Mentored team members to enhance professional development and accountability in workplace.
- Worked with various departments to align branding with corporate standards and strategies.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Exhibited excellent people skills during interaction with employees and customers.
- Recruited, hired and trained 3 associates to develop productive team with excellent product knowledge.
- Organized meetings for up to 5 staff members to discuss upcoming promotions, key strategies and tasks.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Trained and developed new employees for ease of transition into team.
- Maintained customer satisfaction with quick and professional handling of product returns.
Dealer Sales Representative
B Sure
Bedfordview
02.2020 - 07.2020
- Developed strong rapport with customers and created positive impression of business.
- Discussed all available products with customers, outlined restrictions and educated on policies.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in insurance sales and products.
- Monitored customers for signs of security concerns and escalated issues to management.
Marketing Intern
Digital Marketing Management
Sandton
06.2017 - 10.2017
- Shadowed meetings and observed marketing director to grow professional experience.
- Participated in brainstorming meetings to develop marketing collateral.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Performed office administrative duties to enhance team cohesiveness.
- Assisted in creating written, video and image content for marketing channels.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Contributed to mock-ups, email campaigns and social media content.
Order Controller
Sutherlands Home Furnishings
johannesburg
06.2015 - 10.2015
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created plans and communicated deadlines to complete projects on time.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Bridgeway High School
Roodepoort 01.2014 - 12.2014
Diploma - Digital Marketing
Shaw Academy
Johannesburg 02.2016 - 05.2016
Level 2 - Events Management
E Career
Johannesburg 03.2017 - 05.2017
Skills
Developing brand messaging
Marketing strategy
Staff training/development
Employee reviews
Relationship building
Inventory management
Coaching and mentoring
Product development
Interests
Data Capturing
Organization
Timeline
Administrative Manager
Intershu Distributor
12.2022 - Current
Retail Manager
The Beauty Basket
11.2020 - Current
Dealer Sales Representative
B Sure
02.2020 - 07.2020
Marketing Intern
Digital Marketing Management
06.2017 - 10.2017
Level 2 - Events Management
E Career
03.2017 - 05.2017
Diploma - Digital Marketing
Shaw Academy
02.2016 - 05.2016
Order Controller
Sutherlands Home Furnishings
06.2015 - 10.2015
High School Diploma -
Bridgeway High School
01.2014 - 12.2014