Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Claudia Van Der Merwe

Manager
Johannesburg

Summary

Organized Manager with noted experience in administrative and staff management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in leadership. Offering these skills and strong work ethic.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

Administrative Manager

Intershu Distributor
Woodmead, Johannesburg
12.2022 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Maintained ongoing schedule and documentation for all reporting procedures.
  • Served as corporate liaison for finance, IT, and marketing departments.
  • Delivered performance reviews, recommending additional training or advancements.
  • Updated reports, managed accounts, and generated reports for company database.
  • Evaluated risk factors for potential projects or initiatives, providing valuable input during decision-making processes.

Retail Manager

The Beauty Basket
Edenvale
11.2020 - Current
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Launched seasonal sales campaigns, leading team to re-stock and decorate accordingly for relevant events.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Reviewed reports of cash and operations to effectively control store inventory.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Worked with various departments to align branding with corporate standards and strategies.
  • Answered questions about store policies and addressed customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Recruited, hired and trained 3 associates to develop productive team with excellent product knowledge.
  • Organized meetings for up to 5 staff members to discuss upcoming promotions, key strategies and tasks.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Trained and developed new employees for ease of transition into team.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Dealer Sales Representative

B Sure
Bedfordview
02.2020 - 07.2020
  • Developed strong rapport with customers and created positive impression of business.
  • Discussed all available products with customers, outlined restrictions and educated on policies.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in insurance sales and products.
  • Monitored customers for signs of security concerns and escalated issues to management.

Marketing Intern

Digital Marketing Management
Sandton
06.2017 - 10.2017
  • Shadowed meetings and observed marketing director to grow professional experience.
  • Participated in brainstorming meetings to develop marketing collateral.
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
  • Performed office administrative duties to enhance team cohesiveness.
  • Assisted in creating written, video and image content for marketing channels.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Contributed to mock-ups, email campaigns and social media content.

Order Controller

Sutherlands Home Furnishings
johannesburg
06.2015 - 10.2015
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Created plans and communicated deadlines to complete projects on time.
  • Carried out day-to-day duties accurately and efficiently.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

High School Diploma -

Bridgeway High School
Roodepoort
01.2014 - 12.2014

Diploma - Digital Marketing

Shaw Academy
Johannesburg
02.2016 - 05.2016

Level 2 - Events Management

E Career
Johannesburg
03.2017 - 05.2017

Skills

    Developing brand messaging

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Interests

Administrative Responsibilities

Data Capturing

Organization

Timeline

Administrative Manager

Intershu Distributor
12.2022 - Current

Retail Manager

The Beauty Basket
11.2020 - Current

Dealer Sales Representative

B Sure
02.2020 - 07.2020

Marketing Intern

Digital Marketing Management
06.2017 - 10.2017

Level 2 - Events Management

E Career
03.2017 - 05.2017

Diploma - Digital Marketing

Shaw Academy
02.2016 - 05.2016

Order Controller

Sutherlands Home Furnishings
06.2015 - 10.2015

High School Diploma -

Bridgeway High School
01.2014 - 12.2014

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Claudia Van Der MerweManager