Claudia Van Der Colff

• As a Sales Support Administrator, I have various responsibilities to support the relevant business areas and facilitate all communication with the dealerships
• Ensuring receipt of all required paperwork and loading it onto the relevant system for financial administration purposes
• Vetting and onboarding new dealerships
• Acting as a dealership liaison and relationship manager
• Conducting financial analysis to prove the profitability and affordability of clients
• Communicating with partners regarding contracts, credit control, and managing all queries
• Interacting with network partners and stakeholders
• Contributing to process improvement and business efficiency
• Managing incoming queries via email, WhatsApp, and telephone calls
• Making outgoing calls for customer queries, dealer liaison, and manual mandates
• All queries are related to billing, new dealer sign-ups, technical issues with terminals/card machines, and other similar matters.
• Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
• Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.

• Maintain and Build sales relationships with brokers and generate leads to ensure that the financial targets are met and to achieve profitability
• Analysing Financial and Company information to provide quality applications to Credit Committee
• Receive, process and complete deals monthly from broker
• Screen all incoming Broker applications to ensure they meet our internal Credit Committee's minimum requirements
• Do financial analysis to prove profitability and affordability of client
• Analise company information to ensure legitimacy and compliance to standard Tax and Accounting conditions
• Increase percentage of deals discounted through Merchant West by doing extensive research on each application and writing a comprehensive Note for file
• Manage and maintain daily pipeline reports required by Sales Manager
• Monthly Key Account reporting to higher management pertaining to deals received and outcome
• Establishing relationships with key clients
• Meet and exceed the profit target set every year by amortising all documentation fees and interim on rentals, also negotiating customer rate and ownership fees
• Establish comprehensive broker list in the mobility cluster for targeting.
• Evaluated potential alternative investments such as private equity funds or hedge funds as part of a broader effort to diversify client portfolios.
• Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
• Facilitated portfolio performance review and implemented new strategies.

As an Executive Assistant, I held professional responsibility for managing the schedules and communications of the board of directors at the company. My role involved prioritizing emails and phone calls, as well as arranging meetings and business events. The following duties were included, but not limited to:

• Imports and exports, sending packages via courier. Dairy
• Management, phoning high level executives for appointments, minutes of meetings.
• Travel arrangements: Domestic/International - Travel, Visas, Flights, Transport, and Accommodation.
• Planning, organizing and managing Events.
• Research and procurement.
  Executive level correspondents, document drafting – agreements, newsletters, official memorandums.
• Social media marketing, promoting and sales.
• Handling of customer complaints.
• Asset management and insurance.
• Stock Control and Dispatch
• Invoicing, Accounts and debtors