Claudia Shontel Koster
Administrator
Summary
Dedicated and results-driven professional with extensive experience in revenue management, accounts administration, and property valuation. Skilled in leadership, team management, and client relations, with a solid understanding of municipal finance and property regulations. Currently completing an Advanced Diploma in Real Estate with the University of Johannesburg.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Accounts Administrator – Revenue Management
eThekwini Municipality
Durban
05.1999 - Current
- Liaise with customers regarding rates queries and assist with ownership transfers.
- Process refunds, calculate rates adjustments, and manage pensioner rebates.
- Investigate and resolve discrepancies on accounts.
- Consistently met deadlines under pressure while maintaining high levels of attention to detail in all accounting tasks.
Acting Supervisor – Revenue Management
eThekwini Municipality
03.2024 - 09.2024
- Supervise a team, ensuring accurate billing and timely dispatch of accounts.
- Oversee adjustments and resolve consumer queries.
- Promote continuous improvement in work processes and policies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Acting Supervisor – Revenue Management
eThekwini Municipality
09.2007 - 02.2008
- Supervised staff, addressed customer complaints, and handled complex queries.
- Assisted with departmental growth and participated in court hearings.
Data Capture/Cashier
UMzinyathi Regional Council
06.1997 - 04.1999
- Captured registration forms, processed payments, and managed customer queries.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Clerk Grade 3
Dundee Municipality
Dundee
12.1995 - 05.1997
- Managed meter readings, cashier duties, and customer interactions.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Education
DIPLOMA IN REAL ESTATES - Property Valuation
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
Cape Town, South Africa 04.2017 - 12.2017
Matriculation Certificate -
Sunnydale Secondary School
Eshowe 01.1991 - 12.1991
Advanced Diploma in Real Estates - Property Valuations
University of Johannesburg
Johannesburg, South Africa 07.2024 - Current
Skills
- Property Valuation-Knowledge of valuation methods, property analysis, and report generation
- Revenue Management - Expertise in rates calculations, account adjustments, credit control, and customer service
- Software - RMS, IRCAM, Value Assist, Microsoft Word, PowerPoint, Excel, Outlook, WinDeed
- Communication & Teamwork - Strong interpersonal and communication skills, with the ability to work under pressure and manage teams effectively
- Regulatory Knowledge - Familiar with PMFA, Treasury Regulations, MPRA, and internal control principles
- Project Management - Strong organizational skills with an emphasis on time management and delivering quality results
Operations management
Certification
Certificate in Estate Agency – Estate Agent Affairs Board
Dependants
2
Personal Information
- Date of Birth: 24/09/1973
- Gender: Female
- Nationality: South African
- Driving License: Code 8
Mentorship
Mario Damons, Professional Valuer,-Mentor within Ethekwini Municipality
SA Valuers
For approximately 2 years I gained hands-on experience in property valuation and inspection within council with my mentor and externally with SA Valuers a reputable valuations company in reporting, and applying valuation methodologies.
References
References
Mr. Sagren Naicker
Supervisor – Accounts Management, eThekwini Municipality
Phone: 031 311 7558 / 082 773 6588
Email: Sagren.Naicker@durban.gov.za
Mr. Thembisa Nompula
Manager – Accounts Management, eThekwini Municipality
Phone: 031 311 1200 / 078 2915 062
Email: Thembisa.Nompula@durban.gov.za
Timeline
Advanced Diploma in Real Estates - Property Valuations
University of Johannesburg
07.2024 - Current
Acting Supervisor – Revenue Management
eThekwini Municipality
03.2024 - 09.2024
DIPLOMA IN REAL ESTATES - Property Valuation
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
04.2017 - 12.2017
Acting Supervisor – Revenue Management
eThekwini Municipality
09.2007 - 02.2008
Accounts Administrator – Revenue Management
eThekwini Municipality
05.1999 - Current
Data Capture/Cashier
UMzinyathi Regional Council
06.1997 - 04.1999
Clerk Grade 3
Dundee Municipality
12.1995 - 05.1997
Matriculation Certificate -
Sunnydale Secondary School
01.1991 - 12.1991
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