Summary
Overview
Work History
Education
Skills
Certification
Dependants
Personal Information
Mentorship
References
Timeline
Generic

Claudia Shontel Koster

Administrator

Summary

Dedicated and results-driven professional with extensive experience in revenue management, accounts administration, and property valuation. Skilled in leadership, team management, and client relations, with a solid understanding of municipal finance and property regulations. Currently completing an Advanced Diploma in Real Estate with the University of Johannesburg.

Overview

29
29
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
3
3
Languages

Work History

Accounts Administrator – Revenue Management

eThekwini Municipality
Durban
05.1999 - Current
  • Liaise with customers regarding rates queries and assist with ownership transfers.
  • Process refunds, calculate rates adjustments, and manage pensioner rebates.
  • Investigate and resolve discrepancies on accounts.
  • Consistently met deadlines under pressure while maintaining high levels of attention to detail in all accounting tasks.

Acting Supervisor – Revenue Management

eThekwini Municipality
03.2024 - 09.2024
  • Supervise a team, ensuring accurate billing and timely dispatch of accounts.
  • Oversee adjustments and resolve consumer queries.
  • Promote continuous improvement in work processes and policies.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Acting Supervisor – Revenue Management

eThekwini Municipality
09.2007 - 02.2008
  • Supervised staff, addressed customer complaints, and handled complex queries.
  • Assisted with departmental growth and participated in court hearings.

Data Capture/Cashier

UMzinyathi Regional Council
06.1997 - 04.1999
  • Captured registration forms, processed payments, and managed customer queries.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Clerk Grade 3

Dundee Municipality
Dundee
12.1995 - 05.1997
  • Managed meter readings, cashier duties, and customer interactions.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.

Education

DIPLOMA IN REAL ESTATES - Property Valuation

CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
Cape Town, South Africa
04.2017 - 12.2017

Matriculation Certificate -

Sunnydale Secondary School
Eshowe
01.1991 - 12.1991

Advanced Diploma in Real Estates - Property Valuations

University of Johannesburg
Johannesburg, South Africa
07.2024 - Current

Skills

  • Property Valuation-Knowledge of valuation methods, property analysis, and report generation

  • Revenue Management - Expertise in rates calculations, account adjustments, credit control, and customer service

  • Software - RMS, IRCAM, Value Assist, Microsoft Word, PowerPoint, Excel, Outlook, WinDeed

  • Communication & Teamwork - Strong interpersonal and communication skills, with the ability to work under pressure and manage teams effectively

  • Regulatory Knowledge - Familiar with PMFA, Treasury Regulations, MPRA, and internal control principles

  • Project Management - Strong organizational skills with an emphasis on time management and delivering quality results

Operations management

Certification

Certificate in Estate Agency – Estate Agent Affairs Board

Dependants

2

Personal Information

  • Date of Birth: 24/09/1973
  • Gender: Female
  • Nationality: South African
  • Driving License: Code 8


Mentorship

Mario Damons, Professional Valuer,-Mentor within Ethekwini Municipality

SA Valuers 

For approximately 2 years I gained hands-on experience in property valuation and inspection within council with my mentor  and externally with SA Valuers a reputable valuations company in reporting, and applying valuation methodologies.

References

References

Mr. Sagren Naicker
Supervisor – Accounts Management, eThekwini Municipality
Phone: 031 311 7558 / 082 773 6588
Email: Sagren.Naicker@durban.gov.za

Mr. Thembisa Nompula
Manager – Accounts Management, eThekwini Municipality
Phone: 031 311 1200 / 078 2915 062
Email: Thembisa.Nompula@durban.gov.za

Timeline

Advanced Diploma in Real Estates - Property Valuations

University of Johannesburg
07.2024 - Current

Acting Supervisor – Revenue Management

eThekwini Municipality
03.2024 - 09.2024

DIPLOMA IN REAL ESTATES - Property Valuation

CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
04.2017 - 12.2017

Acting Supervisor – Revenue Management

eThekwini Municipality
09.2007 - 02.2008

Accounts Administrator – Revenue Management

eThekwini Municipality
05.1999 - Current

Data Capture/Cashier

UMzinyathi Regional Council
06.1997 - 04.1999

Clerk Grade 3

Dundee Municipality
12.1995 - 05.1997

Matriculation Certificate -

Sunnydale Secondary School
01.1991 - 12.1991

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