Sage50C ZA
Claudia Diblasi
Quality Assurance Analyst
Johannesburg
Summary
At Sage, I spearheaded quality assurance initiatives, significantly enhancing product reliability and reducing customer-reported issues through expert application of root-cause analysis and fostering a culture of continuous improvement. My leadership in transitioning to Agile methodologies and mentoring in QA best practices underscore my dual strengths in technical proficiency and team collaboration. Colleague support on all levels with one on one training provided.
Providing the best customer services.
Overview
10
10
years of professional experience
Work History
Quality Assurance Analyst
Sage
01.2015 - Current
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
- Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
- Facilitated transition to Agile methodologies, enhancing team flexibility and project turnaround times.
- Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
- Fostered culture of continuous improvement by regularly reviewing and updating QA methodologies to adapt to new challenges.
- Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Education
High School Diploma -
Edenvale Hoerskool
Edenvale 04.2001 -
Skills
Quality assurance
Software
Sage Business Cloud Accounting
Sage Business Cloud payroll
Sage pastel payroll ZA
Sage Intacct Implementation consultant
MS Office 365
Power BI
Genesys
SQL Express
Windows 11
Interests
Customer Service
New Cloud systems
Speech to text
Streamline of business
Sewing, action cricket. always being creative.
I am a busy and hands on person. I am out going and a spontaneous lady with a very strong will power. I enjoy handing computer support from Hardware to Pastel Support. I enjoy crafts and hobbies and I’m very creative.
Currently learning to speak Italian. I am willing to learn and assist in every way possible. I am the Chairlady of the Body Corporate of my complex for the last 14 years. Maintaining the Section Title Rules and Regulations and upholding the Standard of the complex.
Always assisting everyone possible and guiding. Good Knowledge of business and work ethics.
Playing action cricket for provisional teams. Team work is important.
Sewing from school days , making curtains, clothing and all things around the home.
Horse riding once a week. Maintain self defense classes twice a month. Love support the Sage foundation activities.
Timeline
Quality Assurance Analyst
Sage
01.2015 - Current
High School Diploma -
Edenvale Hoerskool
04.2001 -
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