Neurosience & Human biology
Claudette van Rooyen
Facilitator/Assessor
Pretoria,GP
Summary
Experienced and driven professional with a strong background in training, staff development, management, and human resources. Collaborative team player thriving in fast-paced environments and taking initiative to achieve goals. Exceptional communication, analytical, and organizational skills contributing to efficient operations and successful team dynamics.
Overview
22
22
years of professional experience
9
9
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Shareholder & Training Manager
Ahelana Northern Cape Training
01.2018 - Current
- Facilitator/Assessor/Moderator – First Aid Skills Programmes & Fire Fighting Skills Programme
- Accreditation Management and Human Resources
- Training co-ordinator
- Improved employee retention rates by creating engaging and interactive learning materials.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Improved compliance with industry regulations through development and delivery of specialized compliance training programs.
- Conducted training courses and prepared videos for long-term use.
- Selected and assigned instructors to conduct specific training programs.
Managing Director (T4U)
Training for Upliftment (Pty) Ltd
01.2008 - Current
- All director duties
- Managing and conducting HWSETA accredited First Aid training in Gauteng
- Facilitator/Assessor/Moderator
- Developing, implementing, and improving the health and safety plans, programmes and procedures in the workplace
- Ensuring compliance with relevant health and safety legislation
- Identifying OHS-related training needs in the workplace
- Risk Assessment
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Championed adoption of remote work technologies, ensuring business continuity and employee wellbeing during challenging times.
- Interacted well with customers to build connections and nurture relationships.
First Aid Practitioner & Fire Marshal
Ahelana First Aid Paramedical
01.2012 - 01.2018
- First Aid Practitioner and Fire Marshal at Sishen Iron Ore Mine, Kolomela Mine, South 32 – Hotazel Manganese mine and Khumani Iron Ore mine
Accounts & Human Resource Manager
Nanita Dalton Institute
09.2004 - 01.2008
- Full bookkeeping for 4 companies
- Pastel Accounting & Payroll
- Report to director
- Recon of all accounts up to trial balance sheet, VAT calculation and payments
- Payments to creditors and handling of debtors
- Stock control and complaints officer
- Enhanced team productivity with regular performance evaluations and targeted training programs.
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Ensured compliance with all regulatory requirements in procurement and deployment of resources.
- Reported regularly to managers on project budget, progress, and technical problems.
Investment administrator
Sirius Capital Consulting (Member of Firstglobal Group)
02.2003 - 08.2004
- Report to director
- All aspects from application to finalizing an investment including switches, redemptions, liaising with clients etc
- Compliance officer
- (FICA & FIAS)
- Contributed to a positive work environment through effective communication, collaboration, and professionalism in all interactions.
- Continuously expanded industry knowledge by attending conferences, workshops, webinars, and other educational opportunities related to investment administration.
- Assisted in the preparation of client presentations, providing clear and concise information on investment performance, market insights, and portfolio recommendations.
- Facilitated open lines of communication between clients and internal team members to ensure all concerns were addressed promptly and effectively.
- Assisted in the onboarding of new clients, gathering necessary documentation and setting up their accounts accurately and efficiently.
- Demonstrated strong attention to detail when reviewing portfolio holdings and transactions for accuracy, ensuring any discrepancies were resolved quickly and efficiently.
- Balanced multiple priorities effectively to meet deadlines while maintaining a high level of accuracy in all tasks performed as an Investment Administrator.
- Cultivated client relationships through high levels of direct communication to maintain customer loyalty.
Education
BCom(Tourism Management) - Business Management, Marketing Management, Tourism Management
University of Pretoria
Pretoria, South Africa 01.1997 - 01.2003
BCom(Risk Management) - Risk Management, Economy, Financial Management, Investment Management
University of South Africa
Pretoria, South Africa 01.2002 - 01.2003
Basic Ambulance Assistant - Paramedic
Health Professional Council of South Africa
06.2017 - 10.2017
National Diploma: Occupational Safety - Occupational Health And Safety
Quality Council For Trades And Occupations
01.2022 - 01.2024
International Trauma Life Support - Emergency Care & Instructor
Emergency Care Education
Pietermaritzburg. South Africa 05.2022 - 06.2022
Skills
Leadership training
Workforce planning
Staff development plans
Exceptional communicator
Program management
Adult learning theories
Business administration
Training facilitation
FLUENT IN ENGLISH
Training material updates
Course development
Team direction
Instructor management
Problem-solving
Personal Information
- ID Number: 7808170016082
- Criminal Record: None
- Date of Birth: 08/17/78
- Gender: Female
Certification
Pastel Accounting, 12/01/07
Interests
Emergency Care
Early Childhood Development
Timeline
International Trauma Life Support - Emergency Care & Instructor
Emergency Care Education
05.2022 - 06.2022
National Diploma: Occupational Safety - Occupational Health And Safety
Quality Council For Trades And Occupations
01.2022 - 01.2024
Shareholder & Training Manager
Ahelana Northern Cape Training
01.2018 - Current
Basic Ambulance Assistant - Paramedic
Health Professional Council of South Africa
06.2017 - 10.2017
First Aid Practitioner & Fire Marshal
Ahelana First Aid Paramedical
01.2012 - 01.2018
Managing Director (T4U)
Training for Upliftment (Pty) Ltd
01.2008 - Current
Accounts & Human Resource Manager
Nanita Dalton Institute
09.2004 - 01.2008
Investment administrator
Sirius Capital Consulting (Member of Firstglobal Group)
02.2003 - 08.2004
BCom(Risk Management) - Risk Management, Economy, Financial Management, Investment Management
University of South Africa
01.2002 - 01.2003
BCom(Tourism Management) - Business Management, Marketing Management, Tourism Management
University of Pretoria
01.1997 - 01.2003