CLAUDETTE NAIDOO

• Focus on speed & accuracy for data capturing
• Capturing deposits & withdrawals for clients
• Counting notes & coins

• Managing the telling department
• Resolving departmental issues
• Developing & coaching new tellers

• Same as Grindrod Bank

• Assisting the Relationship Managers with their portfolio of clients
• Preparing of Debtor Reports for the Relationship Managers and Business Banking
• Analysing the Financials
• Assisting clients with queries
• Assisting with the preparation of the clients yearly reviews and assisting with the increase of the clients facility limit
• Assisting the Debtor Managements auditors with reports that are required for their audits

• Print and email bank statements to clients
• Capture debtor receipts
• Check accuracy of collections captured and sign off collections register
• Run clients electronic file in clients file via Monarch
• Reconcile clients file to clients weekly reconciliations
• Receive sales, credit notes, discounts and adjustments via stucky net
• Check Special Margins report for credit limits and concentration
• Accept payment requests via stuckynet
• Process payments on the Banking System
• Ensure payments are signed off and captured onto the banks cash book
• Ensure admin transfers the funds to the clients account
• Deal with client queries
• Reserve schedule : Update the reserves schedule timeously
• Daily exposure Report : Compile exposure report and send to treasury
• Debtor limits
• Either Capture or check various reports
• ITC checks /Request bank codes update debtor limit on NTABL
• Record Changes to be printed after every change has been done on NTABL
• Proactively identifying risk ideas with regards to clients, debtors and systems and communicating these to the consultants and to Credit Management. Ensuring that the resolution for each client is up to date in regards to authorised signatories and access to the Stucky website.
• Produce (Capturing) and reporting on the monthly stats of the ID book, both with regards to loan book size, interest earned, fee income and actuals vs budgeted forecasts
• Ensuring that each new client is trained on the use of the ID system. Ensuring that all documentation such as approvals (i.e. debtor limits, concentrations, over-advances etc.), book ratings (Capturing of new limits), advances and reconciliations, end-of-day reports and month-end reports are retained for safe-keeping

• Print and email bank statements to clients
• Capture debtor receipts
• Check accuracy of collections captured and sign off collections register
• Run clients electronic file in clients file via Monarch
• Reconcile clients file to clients weekly reconciliations
• Receive sales, credit notes, discounts and adjustments via stucky net
• Check Special Margins report for credit limits and concentration
• Accept payment requests via stuckynet
• Process payments on the Banking System
• Ensure payments are signed off and captured onto the banks cash book
• Ensure admin transfers the funds to the clients account
• Deal with client queries
• Reserve schedule : Update the reserves schedule timeously
• Daily exposure Report : Compile exposure report and send to treasury
• Debtor limits
• Either Capture or check various reports
• ITC checks /Request bank codes update debtor limit on NTABL
• Record Changes to be printed after every change has been done on NTABL
• Proactively identifying risk ideas with regards to clients, debtors and systems and communicating these to the consultants and to Credit Management. Ensuring that the resolution for each client is up to date in regards to authorised signatories and access to the Stucky website.
• Produce (Capturing) and reporting on the monthly stats of the ID book, both with regards to loan book size, interest earned, fee income and actuals vs budgeted forecasts
• Ensuring that each new client is trained on the use of the ID system. Ensuring that all documentation such as approvals (i.e. debtor limits, concentrations, over-advances etc.), book ratings (Capturing of new limits), advances and reconciliations, end-of-day reports and month-end reports are retained for safe-keeping
• Team Management
  Managing Credit Operations Officers on a day-to-day basis.
  Provide continuous support and guidance to Credit Operations Officers. Advise and assistance required when needed.
  
  Stakeholders
  Support and assistance when required.
  Assistance on various projects and products.
• Credit Operations duties
  Account Classifications, Openings & Closing.
  Bond Cancellations & Guarantees.
  Debit orders.
  Insurance process.
  Property Valuation, Settlement Letters.
  Prime Rate Changes - change, approve, generate new instalment amounts and check, populate instalment letters.
  Pending Security - 10mins approve (acting as stand-In), but maintain this daily.
  Overrides - NoA Accounts - 10mins Approve.
  Action and follow up on IT / system Queries.
  Departmental Payments - 30mins Completed, depending on volume.
  Month-End processes and credit Statements.
  Valuations – Follow-up with F/O to request updated valuations. Liaise with Valuers requesting updated valuations.

Bank Proxy - Attend to all queries related to ABF, and

signing of documentation.

BPM – liaising with Creditors and uploading of PO’s

& Invoices.