Travel and Tourism
Claudene Rose Jossie
Junior Administrator
Johannesburg
Summary
Skilled Front Desk to Junior Import Controller bringing 7 years of experience working with different organizations. Proven leadership and successful in leading teams in achieving goals. Accomplished in working with executive leaders to develop business, financial and growth strategies. I am a hard worker, trustworthy and always punctual.
I communicate well and a team player and get along well effortlessly with others.
i always see a task through to a positive conclusion.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Jnr Imports Controller
Lil Masters
09.2024 - 12.2024
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Completed journal entries, reconciliations
- Clearing of Containers
- Batch testing
- ETA's
- Opening and Closing of files
- Transfers
- Cash Receive Register's
- DHL & Courier Guy
- Redirection of Containers
- Non - Conformance Reports
- Elimination
- New Orders
Front Desk Receptionist
Lil Masters
03.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Operate a switchboard to route incoming calls and place outgoing calls.
- Adhoc duties for HR,Accounts and Directors
- Various Types of Reports and Notices
- Direct Visitors by maintaining employee and department Directories.
Assistant Teacher Volunteer
MH JOOSUB TECHNICAL HIGH SCHOOL
02.2021 - 08.2022
- Established a positive classroom environment that fostered mutual respect and collaboration among students.
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
- Assisted lead teacher in assessing student progress, providing valuable input for report cards and parent conferences.
Debt Collector
Moodie and Robertson Attorneys
10.2016 - 11.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
Education
High School Diploma -
Nirvana Secondary School
Johannesburg, South Africa 01.2025 - 12.2025
Skills
Customer service
Guest relations
Front office management
Cash handling
Time management
File management
Telephone etiquette
Office organization
Listening skills
Strategic planning
SAP systems
Excel, Word
Additional Information
Additional Information:
Date of Birth: 29/03/1995
Address: 102 Geranium Ave, Extension 2 lenasia 1827
Gender: Female
Nationality: South African
Marital: Single
Health: Good
Languages: English and Afrikaans
Criminal Record: None
References -
MOODIE AND ROBERTSON: Sharon Coetzee :(011) 628-8550
MHJ JOOSUB - JABULANI : (011) 852-3520
Lil MASTERS - ADELE DE BEER : (079 916 3247)
Interests
Timeline
High School Diploma -
Nirvana Secondary School
01.2025 - 12.2025
Jnr Imports Controller
Lil Masters
09.2024 - 12.2024
Front Desk Receptionist
Lil Masters
03.2023 - 02.2024
Assistant Teacher Volunteer
MH JOOSUB TECHNICAL HIGH SCHOOL
02.2021 - 08.2022
Debt Collector
Moodie and Robertson Attorneys
10.2016 - 11.2020
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