CLARISSA JORDAAN
Cape Town
Summary
Strategic Retail Leader with over four years of management experience in high-volume environments. Drives sales and develops high-performing teams while overseeing customer experience, stock control, and compliance. Recognized for delivering results under pressure and fostering accountability in operations.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Assistant Store Manager
Mr. Price
Cape Town
07.2024 - Current
- Lead, motivate, and supervise floor staff to achieve sales targets and KPIs
- Drive a customer-first culture by leading by example in service excellence
- Conduct daily team briefings and strategically allocate tasks to optimize productivity
- Support the Store Manager in overseeing daily store operations to ensure efficiency and profitability
- Act as Store Manager in their absence, ensuring seamless operations
- Managed customer escalations to achieve positive resolution outcomes
- Ensure full compliance with company policies, operational procedures, and health & safety regulations
- Manage store opening and closing procedures
Supervisor
Mr. Price
05.2021 - 06.2024
- Supervised and supported sales associates, driving achievement of daily and monthly targets
- Monitored staff performance and provided constructive feedback
- Monitored staff performance, delivering constructive feedback to enhance individual and team growth
- Handled minor disciplinary matters and resolved staff queries effectively
- Assisted in visual merchandising implementation and promotional execution
- Ensured correct pricing, tagging, and merchandise presentation standards
- Resolved staff queries and managed minor disciplinary matters, fostering a positive work environment
- Maintained store cleanliness, organisation, and safety compliance
Education
Mondale Secondary School
Cape Town, South AfricaSkills
- Inventory control
- Stock management
- Sales forecasting
- Merchandising strategies
- Cash handling
- Customer relationship management
- Team leadership
- Staff supervision
- Performance monitoring
- New hire training
- Staff training
- Conflict resolution
- Strategic planning
- Effective communication
- Time management
- Problem solving
- Team building
Languages
English
Advanced
C1
Afrikaans
Advanced
C1
Timeline
Assistant Store Manager
Mr. Price
07.2024 - Current
Supervisor
Mr. Price
05.2021 - 06.2024
Mondale Secondary School