CLARISE NATASHIA BORMAN
BOKSBURG
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
POSTNET SA
11.2014 - Current
- TRACKING OF CUSTOMERS COURIER PARCELS
- DEALING WITH DAILY QUERIES
- ANSWERING OF TELEPHONES
- RELIEVING AT RECEPTION
- SENDING OUT COURIER PARCELS DAILY
- ASSISTING CALL CENTRE MANAGER WITH CUSTOMER COMPLAINTS
HYPERAMA PARKLANDS
12.2000 - Current
Customer Service Representative
PostNet Southern Africa
Midrand
11.2014 - 09.2025
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed customer orders using company software and systems.
ADMINISTRATOR
DAWNWING COURIER
05.2010 - 12.2010
- SYSTEM: FREIGHTWARE
ADMINISTRATOR
COURIERIT
05.2007 - 05.2010
- SYSTEM: MONSOM
ADMINISTRATOR
DAWNWING COURIER
08.2005 - 05.2007
- SYSTEM: FREIGHTWARE
DISCOVERY HEALTH
01.2005 - 06.2005
- CAPTURING AND PROCESSING OF MEDICAL CLAIMS
SPORTMANS WAREHOUSE
03.2004 - 12.2004
- CUSTOMER CARE & SWITCHBOARD
- DATA CAPTURE
SPORTMANS WAREHOUSE
08.2001 - 02.2004
- CUSTOMER CARE & SWITCHBOARD
- DATA CAPTURE
Education
MATRIC - ENGLISH (HG), AFRIKAANS (HG), MATHEMATICS (SG), PHYSICAL SCIENCE (SG), BIOLOGY (SG), ACCOUNTING (SG)
VOORTREKKER HIGH
COMPUTER COURSE - MS WORD, POWER POINT AND EXEL
TRAVEL & TOURISM - TRAVEL PRODUCTS, AIR TRAVEL, SALES AND COMMUNICATION, TRAVEL AGENCY OPERATIONS, RELATIONSHIP MANAGEMENT, FOREIGN EXCHANGE, TEAM LEADERSHIP TECHNIQUES, ITINERARY DEVELOPMENT, TOURISM TECHNICS OF SA
DAMELIN
BRITISH AIRWAYS LEVEL 1 -
BRITISH AIRWAYS LEVEL 2 -
BSPZA -
GALILEO -
Skills
- Customer service
- Complaint resolution
- Order processing
- Data entry
- Courier management
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Adaptability to software
- Telephone etiquette
- Query handling
- Report generation
- Problem resolution
- Good Telephone Etiquette
- Social perceptiveness
- Dependable and responsible
- Analytical
- Organization
- Organization and time management
- Active listening
- Conflict resolution
- Interpersonal communication
- Friendly, positive attitude
- Analytical thinking
- Supervision and leadership
- Communication
- Customer relations
- Multitasking
- Leadership
Telephone
(074) 367 8776, 072 110 9348
Language Fluent
- ENGLISH
- AFRIKAANS
Hobbies and Interests
- READING
- MOVIES
- SWIMMING
- HOCKEY
- SINGING
- DANCING
Education
VOORTREKKER HIGH, 01/01/96, 12/31/00, MATRIC, ENGLISH, HG, AFRIKAANS, HG, MATHEMATICS, SG, PHYSICAL SCIENCE, SG, BIOLOGY, SG, ACCOUNTING, SG, COMPUTER COURSE, MS WORD, POWER POINT AND EXCEL, 06/01/02, DAMELIN, TRAVEL & TOURISM, TRAVEL PRODUCTS, AIR TRAVEL, SALES AND COMMUNICATION, TRAVEL AGENCY OPERATIONS, RELATIONSHIP MANAGEMENT, FOREIGN EXCHANGE, TEAM LEADERSHIP TECHNIQUES, ITINERARY DEVELOPMENT, TOURISM TECHNIQUES OF SA, COMPUTER SKILLS WIN/WORD, POWERPOINT, EXCEL, BRITISH AIRWAYS LEVEL 1, BRITISH AIRWAYS LEVEL 2, BSPZA, GALILEO
Personal Information
- ID Number: 830519 0223 08 6
- Health Status: EXCELLENT
- Date of Birth: 05/19/83
- Gender: FEMALE
- Nationality: SOUTH AFRICAN
- Marital Status: MARRIED
Languages
English
First Language
Afrikaans
Proficient
C2
Timeline
Customer Service Representative
PostNet Southern Africa
11.2014 - 09.2025
POSTNET SA
11.2014 - Current
ADMINISTRATOR
DAWNWING COURIER
05.2010 - 12.2010
ADMINISTRATOR
COURIERIT
05.2007 - 05.2010
ADMINISTRATOR
DAWNWING COURIER
08.2005 - 05.2007
DISCOVERY HEALTH
01.2005 - 06.2005
SPORTMANS WAREHOUSE
03.2004 - 12.2004
SPORTMANS WAREHOUSE
08.2001 - 02.2004
HYPERAMA PARKLANDS
12.2000 - Current
MATRIC - ENGLISH (HG), AFRIKAANS (HG), MATHEMATICS (SG), PHYSICAL SCIENCE (SG), BIOLOGY (SG), ACCOUNTING (SG)
VOORTREKKER HIGH
COMPUTER COURSE - MS WORD, POWER POINT AND EXEL
TRAVEL & TOURISM - TRAVEL PRODUCTS, AIR TRAVEL, SALES AND COMMUNICATION, TRAVEL AGENCY OPERATIONS, RELATIONSHIP MANAGEMENT, FOREIGN EXCHANGE, TEAM LEADERSHIP TECHNIQUES, ITINERARY DEVELOPMENT, TOURISM TECHNICS OF SA
DAMELIN