CLARIS T MATANI

• Completed my internship as part of the partial fulfillment of a BSc in integrated tourism marketing and internationalization. The internship had a focus on provision of customer service and handling of guests inquiries.
• Practical experiences gained include;
• Supervised front desk staff and scheduled shifts.
• Processed check-outs, invoices, and payments accurately.
• Supported multiple departments, including front desk, housekeeping, and guest services.
• Maintained high standards of cleanliness in guest rooms and common areas.
• Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
• Effectively communicated updates from management to other team members fostering open lines of communication within the organization which led to the increment of sales by 10%.
• Demonstrated excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.
• Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.

I was attached at Cotton country lodge. Where I worked as an attaché and duties carried included;

• Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
• Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
• Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
• Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
• Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
• Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
• Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
• Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.